--- title: About High Desert Internet Services, Northern Nevada url: https://hdiss.net/about/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - About # About High Desert Internet Services High Desert Internet Services is a locally owned fixed wireless internet provider that opened in August 2002 and works in six Northern Nevada counties. A person answers the phone at 775-575-9593, and the first step with anyone new is a look at their address. Our snowcat behind a snowbank on a mountain road (our Facebook profile photo). Photo: High Desert Internet Services on Facebook. [Photo credits](https://hdiss.net/photo-credits/) This page says who we are, how the service reaches a house, and what our customers write about us. It does not tell a life story. It tells you what you would want to know before you call. ## Who is High Desert Internet Services? We are a wireless internet service provider, often shortened to WISP. The Google listing for the business gives an opening date of August 2002, and the company describes itself as having 20+ years of experience. It sells home and small business internet, plus web hosting and email for its customers. The company calls itself Northern Nevada's High Speed Wireless Internet Service Provider and Your Rural Internet Provider. Those are its own words, and the second one explains the point of the business: it was designed to cover the areas left out by DSL and cable modem service, and it still sells mostly to rural and edge-of-town homes. It also says it has over 2k service holders. ## How does the internet get to a house? A tower sends microwave radio to a small antenna on your home. A cable runs from that antenna to a power injector inside, and from there to your router. No phone line is needed. If you want the full picture, [what fixed wireless internet is](https://hdiss.net/guides/what-is-fixed-wireless-internet/) explains it in plain words, and [what line of sight means](https://hdiss.net/guides/what-line-of-sight-means/) explains why a tree or a hill can matter. Because the signal travels in a straight line, we do not guess at a town. We check the address. That is why the main button on this site says Check my address: nobody can order online, and nobody is promised service until a person has looked at the path from a tower to the roof. ## Where do we work? We work in Washoe, Lyon, Storey, Churchill and Douglas counties and in Carson City. The [service area page](https://hdiss.net/service-area/) lists the 36 places we name, from Reno and Sparks to Fernley, Fallon, Yerington, Minden and Gardnerville. Being on that list is not a promise for every street, so each place points back to the address check. Our home base is 200 S Virginia St, Suite 760, Reno, NV 89501: the dispatch office for our trucks and crews, not a walk-in store. When a storm takes down a tower, Doug and the crew are dispatched to the mountain the way a power company's crews are, at any hour. ## What do customers say? The business has a 4.8 star average from 36 Google reviews on its main listing (Google, read October 15, 2026). The most repeated point is that a real person picks up. One customer wrote that when there is a problem, “I just give them a call and they get it fixed right away” (Sarah). Another wrote that “Outages are few and far between” (T B.). Many reviewers have been with us for years. One has been a customer for almost 20 years, another since the company opened for business in Fernley. You can read the reviews we chose on the [reviews page](https://hdiss.net/reviews/), and all of them on Google. ## What kind of company is it to deal with? The plans are Bronze at $50 a month, Silver at $75 a month and Gold at $99 a month, with no contracts as the company states it. Cancelling takes two weeks notice and the equipment coming back, which the [service agreement](https://hdiss.net/service-agreement/) spells out. Support is by phone, email and chat, described on the [local support page](https://hdiss.net/local-support/). ## What happens if you reach out? Send your address through the [address check](https://hdiss.net/check-availability/) or call 775-575-9593, any day from 9 to 5. A person looks at the path from the nearest tower to your roof and calls you back with a plain answer, including when the answer is that the path is not clear. ### Sources - [google.com/maps](https://www.google.com/maps) (High Desert Internet Services Google Business Profile: opening date, hours, rating, read October 15, 2026) - [hdiss.net](https://hdiss.net/) (the company's own published wording, read October 15, 2026) Local since 2002 Fixed wireless from towers in Northern Nevada. Three plans, no contracts, local support, 4.8 on Google from 36 reviews. [About High Desert](https://hdiss.net/about/) ### More - [Reviews](https://hdiss.net/reviews/) - [Local support](https://hdiss.net/local-support/) - [Questions and answers](https://hdiss.net/faq/) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) On the mountain ## Who keeps your connection running Our towers sit on Northern Nevada ridges, and our own crew looks after them, snowcat, generators and all. These are our own photos, from our Facebook page, with the dates they were posted. Photos: High Desert Internet Services on Facebook. [Check my address](#check) [About High Desert](https://hdiss.net/about/) ## What customers say I have been a customer for almost 20 yrs. They are a great company. Very helpful and reliable. I have always had great service. Thank you, High Desert Internet. I have always been very happy with High Desert Internet. Their reliability and stellar service make me a forever fan. My equipment was just upgraded and quadrupled my speed with no change in price. The tech asked me about some of my livestock that were being characters years ago when the system was installed. They really care. I work from home and have had no problem with my internet service. We also stream quite a bit and have been very happy with High Desert Services. Reliable internet service in extremely rural areas My service has always been wonderful. In the event of any down time they always have responded to my calls very quickly. Great customer service. They provide great service we can stream many devices with now buffering , If there is a problem they fix it right and very quickly. They have great customer service. Absolutely no complaints. [Read all 27 reviews](https://hdiss.net/reviews/)[The Google listing](https://maps.google.com/maps?cid=4063881358637042560) ## Questions people ask ### Is High Desert Internet Services locally owned? Yes. It describes itself as a locally owned Northern Nevada company, and its Google listing gives an opening date of August 2002. ### Does High Desert Internet sell anything online? No. There is no cart or online sign-up. You send your address or call, and a person follows up. Existing customers can pay their bill through the [payment portal](https://hdiss.net/pay-online/). ### How do I reach a person? Call 775-575-9593 or 775-391-5660 between 9 and 5 every day, or write to info@hdiss.net. The [contact page](https://hdiss.net/contact/) has everything in one place. ### What counties does High Desert Internet serve? High Desert works in six Northern Nevada counties: Washoe, Lyon, Storey, Churchill, Douglas and Carson City. Inside them, service is checked address by address, because a tower has to see the roof; the [service area page](https://hdiss.net/service-area/) lists the places by name. ### Is High Desert Internet a satellite provider? No. High Desert Internet is fixed wireless: a radio link from a tower on the ground to a small antenna on your home, with no dish pointed at the sky. See [fixed wireless vs satellite](https://hdiss.net/compare/fixed-wireless-vs-satellite/).