--- title: FCC map lists a provider at my address. Can I connect? url: https://hdiss.net/faq/availability-and-line-of-sight/fcc-map-lists-you-at-my-address/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - [Questions and answers](https://hdiss.net/faq/) - [Availability and line of sight](https://hdiss.net/faq/availability-and-line-of-sight/) - The FCC map lists a provider at my address. Does that mean I can get service? # The FCC map lists a provider at my address. Does that mean I can get service? Not by itself. The FCC map is built from what providers report, in updates twice a year, so a listing is a starting point and not an order confirmation. For High Desert Internet or any fixed wireless company, the path from the tower to your roof still decides. Rural mailboxes on a desert road. Stock photo: Adobe Stock. [Photo credits](https://hdiss.net/photo-credits/) The FCC National Broadband Map is a useful tool, and it can also confuse people. Here is what a listing means and what to do when it and your own experience disagree. ## What does a listing mean? The map comes from the FCC's Broadband Data Collection, in which providers report where they offer service, with the technology and the top advertised speed. Those filings are updated twice a year, so the picture is a dated snapshot. A provider can be listed at an address where it would not install in practice, and an address can be missing a provider that would. For fixed wireless, a listing says the location is within reach on paper. It does not say your roof sees the tower. That is why every fixed wireless company, this one included, checks by address. ## What if the map is wrong about my address? The FCC lets a consumer file an availability challenge from the map, naming the provider that does not serve the location. The steps are in the guide on [challenging the FCC map](https://hdiss.net/guides/challenge-the-fcc-map/). A challenge corrects the map. It does not connect anyone, so it is worth doing only if the record matters to you. Do not rely on the map to decide whether to cancel what you have today. Keep your current service until a new one works. ## How do I check High Desert for my address? Use the [address check](https://hdiss.net/check-availability/) or call 775-575-9593. A person looks at the path from the nearest tower and calls you back. High Desert was not among the providers in the FCC's June 2021 Form 477 filings, which the [FCC providers data page](https://hdiss.net/data/fcc-form-477-providers-2021/) reads as a dated historical snapshot, so a map listing is not the way to find out. ### Sources - [broadbandmap.fcc.gov](https://broadbandmap.fcc.gov) (FCC National Broadband Map, read 2026-10-15) - [law.cornell.edu/cfr/text/47/1.7006](https://www.law.cornell.edu/cfr/text/47/1.7006) (47 CFR 1.7006, availability challenges, read 2026-10-15) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) ### More on availability and line of sight - [Why can't you just tell me if my town is covered?](https://hdiss.net/faq/availability-and-line-of-sight/why-not-just-tell-me-if-my-town-is-covered/) - [How far from a tower can I be?](https://hdiss.net/faq/availability-and-line-of-sight/how-far-from-a-tower-can-i-be/) - [Can the antenna go on a pole or a mast if the roof does not see the tower?](https://hdiss.net/faq/availability-and-line-of-sight/antenna-on-a-pole-or-mast/) - [Do you come out and look before I commit?](https://hdiss.net/faq/availability-and-line-of-sight/do-you-look-before-i-commit/) - [Is there a High Desert Internet coverage map?](https://hdiss.net/faq/availability-and-line-of-sight/is-there-a-coverage-map/) - [Can I get internet in a brand-new subdivision with no cable yet?](https://hdiss.net/faq/availability-and-line-of-sight/new-subdivision-with-no-cable/) [All availability and line of sight questions](https://hdiss.net/faq/availability-and-line-of-sight/) ### Related - [Availability and line of sight: questions and answers](https://hdiss.net/faq/availability-and-line-of-sight/) - [How to check which providers reach your address](https://hdiss.net/guides/check-which-providers-reach-your-address/) - [How to file a challenge when the FCC map is wrong about your address](https://hdiss.net/guides/challenge-the-fcc-map/) - [Check my address](https://hdiss.net/check-availability/) Local since 2002 Fixed wireless from towers in Northern Nevada. Three plans, no contracts, local support, 4.8 on Google from 36 reviews. [About High Desert](https://hdiss.net/about/) ## Questions by topic [Plans and prices](https://hdiss.net/faq/plans-and-prices/) [Availability and line of sight](https://hdiss.net/faq/availability-and-line-of-sight/) [Installation](https://hdiss.net/faq/installation/) [Equipment](https://hdiss.net/faq/equipment/) [Billing and payment](https://hdiss.net/faq/billing-and-payment/) [Data and fair use](https://hdiss.net/faq/data-and-fair-use/) [Speed and latency](https://hdiss.net/faq/speed-and-latency/) [Weather and reliability](https://hdiss.net/faq/weather-and-reliability/) [Business](https://hdiss.net/faq/business/) [Email, hosting and domains](https://hdiss.net/faq/email-hosting-and-domains/) [Switching and cancelling](https://hdiss.net/faq/switching-and-cancelling/) [Support and outages](https://hdiss.net/faq/support-and-outages/)