--- title: Is there a service-level agreement for business customers? url: https://hdiss.net/faq/business/is-there-a-service-level-agreement/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - [Questions and answers](https://hdiss.net/faq/) - [Business](https://hdiss.net/faq/business/) - Is there a service-level agreement for business customers? # Is there a service-level agreement for business customers? No service-level agreement is published. The HDISS Service Agreement that all customers sign has no uptime commitment and no response-time commitment, and the company's plan cards are the same for homes and small businesses. A lenticular cloud over the Sierra. Stock photo: Adobe Stock. [Photo credits](https://hdiss.net/photo-credits/) A business that depends on its line should ask this before it signs up, and a clear answer is better than a hopeful one. Here is what exists and what to do about it. ## What does the company publish? The plan cards are labeled for homes and small businesses, Bronze at $50, Silver at $75 and Gold at $99 a month. Support is local: the office 9 to 5 every day, and a network crew on call around the clock for tower outages, with no written response time. The agreement says the company will make reasonable efforts to provide continuous service and limits its liability for lost income (Section 4.A). It also says temporary interruptions may occur (Section 3.a). A business plan with written uptime terms, a repair time or credits is not published. If one exists, the company would need to say so; ask. ## What can a business do? Ask for any special terms in writing and keep the reply. Questions about the agreement itself go by email to billing@hdiss.net. Then plan for the gap. The guide on [backup internet for a small business](https://hdiss.net/guides/backup-internet-for-a-small-business/) shows how a second line keeps card readers and phones running, and [card readers and point of sale](https://hdiss.net/guides/card-readers-and-point-of-sale/) covers payments. Check what your own contracts need. If a customer requires a fixed uptime from you, a line with no such promise needs a backup behind it. ## Where do I start? Send the business address through the [address check](https://hdiss.net/check-availability/), or call 775-575-9593. A person looks at the path from the nearest tower to your roof and calls back. Ask about the up to 1 Gig / 1 Gig service in your area too, and about a fixed address if you host anything. The [business internet](https://hdiss.net/business-internet/) page covers what is published. ### Sources - [hdiss.net/terms-of-use/](https://hdiss.net/service-agreement/) (HDISS Service Agreement V 1.12, read 2026-10-15) - [hdiss.net/services/](https://hdiss.net/internet-plans/) (High Desert plan cards, read 2026-10-15) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) ### More on business [All business questions](https://hdiss.net/faq/business/) ### Related - [Business: questions and answers](https://hdiss.net/faq/business/) - [Business internet](https://hdiss.net/business-internet/) - [Backup internet for a small business](https://hdiss.net/guides/backup-internet-for-a-small-business/) - [Service agreement](https://hdiss.net/service-agreement/) - [Check my address](https://hdiss.net/check-availability/) Local since 2002 Fixed wireless from towers in Northern Nevada. Three plans, no contracts, local support, 4.8 on Google from 36 reviews. [About High Desert](https://hdiss.net/about/) ## Questions by topic [Plans and prices](https://hdiss.net/faq/plans-and-prices/) [Availability and line of sight](https://hdiss.net/faq/availability-and-line-of-sight/) [Installation](https://hdiss.net/faq/installation/) [Equipment](https://hdiss.net/faq/equipment/) [Billing and payment](https://hdiss.net/faq/billing-and-payment/) [Data and fair use](https://hdiss.net/faq/data-and-fair-use/) [Speed and latency](https://hdiss.net/faq/speed-and-latency/) [Weather and reliability](https://hdiss.net/faq/weather-and-reliability/) [Business](https://hdiss.net/faq/business/) [Email, hosting and domains](https://hdiss.net/faq/email-hosting-and-domains/) [Switching and cancelling](https://hdiss.net/faq/switching-and-cancelling/) [Support and outages](https://hdiss.net/faq/support-and-outages/)