--- title: What are the hdiss.net email server settings? url: https://hdiss.net/faq/email-hosting-and-domains/what-are-the-email-server-settings/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - [Questions and answers](https://hdiss.net/faq/) - [Email, hosting and domains](https://hdiss.net/faq/email-hosting-and-domains/) - What are the hdiss.net email server settings? # What are the hdiss.net email server settings? Incoming mail uses the POP3 server pop.hdiss.net, outgoing mail uses the SMTP server smtp.hdiss.net, and your username is your full email address. Port numbers and the type of encryption are not published, so call 775-575-9593 if your app asks for them. On the phone at the kitchen counter. Stock photo: Adobe Stock, not High Desert customers or staff. [Photo credits](https://hdiss.net/photo-credits/) These are the settings the company publishes for its customer email. They go into any mail program, and the help center has an article for each popular app. ## What do I type into my mail app? Choose to add an account and pick the option for a POP3 or "other" account. For the incoming server enter pop.hdiss.net. For the outgoing server enter smtp.hdiss.net. For the username enter the whole address, such as name@yourdomain.com, and then your password. Webmail is separate: it opens in a browser at the address on the [webmail page](https://hdiss.net/webmail/). Test by sending yourself a message and checking that it arrives. Do the same from a second device if you use one, because POP3 behaves differently from the IMAP accounts many people know. ## Why not publish the ports? The company has published the server names and the username rule, and nothing more. This site will not guess a port or a security type, because a wrong guess leads to a mail app that cannot connect or sends your password in the wrong way. If your app insists on a port or on SSL or TLS, call and the office will read them out. The articles on [cannot send but can receive](https://hdiss.net/support/email-cannot-send-but-can-receive/) and [keeps asking for a password](https://hdiss.net/support/email-keeps-asking-for-password/) cover the usual snags. ## What does POP3 mean for me? POP3 normally downloads messages to the device that asks for them. The service agreement says mail processed by the company's server must be downloaded to a desktop application, and that the company makes no promise about mail kept on the server (Section 4.B). So the copy on your device is the one that counts. Back it up; see [backing up your email](https://hdiss.net/guides/backing-up-your-email/). For the difference in plain words, read [POP3 versus IMAP](https://hdiss.net/guides/pop3-vs-imap/). For a phone or tablet, use the article for your device, such as [email on an iPhone or iPad](https://hdiss.net/support/email-iphone-ipad/). Email is for customers only. ### Sources - [hdiss.net/suppot/](https://hdiss.net/support/) (High Desert email settings page, read 2026-10-01) - [hdiss.net/terms-of-use/](https://hdiss.net/service-agreement/) (HDISS Service Agreement V 1.12, read 2026-10-15) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) ### More on email, hosting and domains - [Can I keep my hdiss.net email if I cancel internet?](https://hdiss.net/faq/email-hosting-and-domains/keep-my-hdiss-email-if-i-cancel/) [All email, hosting and domains questions](https://hdiss.net/faq/email-hosting-and-domains/) ### Related - [Email, hosting and domains: questions and answers](https://hdiss.net/faq/email-hosting-and-domains/) - [Customer email and webmail](https://hdiss.net/email/) - [Webmail](https://hdiss.net/webmail/) - [POP3 vs IMAP in plain words](https://hdiss.net/guides/pop3-vs-imap/) - [Help center](https://hdiss.net/support/) Local since 2002 Fixed wireless from towers in Northern Nevada. 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