--- title: How do I report a problem after hours? url: https://hdiss.net/faq/support-and-outages/report-a-problem-after-hours/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - [Questions and answers](https://hdiss.net/faq/) - [Support and outages](https://hdiss.net/faq/support-and-outages/) - How do I report a problem after hours? # How do I report a problem after hours? Call 775-575-9593 or 775-391-5660 and leave a message, or email info@hdiss.net with the details. The office answers from 9 to 5 every day, and no after-hours response time is published. On the phone at the kitchen counter. Stock photo: Adobe Stock, not High Desert customers or staff. [Photo credits](https://hdiss.net/photo-credits/) A problem that starts at 9 pm is no less annoying. Here is how to put a report in so it is ready for the morning, and what the company has and has not said. ## What can you do in the evening? Run the quick checks first. They take a few minutes and fix a lot: see [no internet: five checks](https://hdiss.net/support/no-internet-five-checks/). If the problem remains, write to info@hdiss.net or phone one of the numbers. The company does not publish how a night call is handled, so do not count on being answered. The network is watched around the clock, and the page on [24/7 support](https://hdiss.net/faq/weather-and-reliability/do-you-have-24-7-support/) explains what is handled at any hour and what waits for office hours. ## What should the report say? Give your name, service address and phone number. Say when it started, whether one device or all are affected, what the injector lights show and what you have tried. Mention a storm, a power cut or roof work. Add whether a neighbor on the same service is also down. A report like that can be acted on at 9 am without a long call. If you see nothing at all, check whether the power is out at your house first. The equipment needs power. The [outage page](https://hdiss.net/support/outage/) says how to report one. ## What if it cannot wait? If you depend on the line for safety, such as a medical alert or an alarm, keep a second way to call, such as a mobile phone. Do not climb to the antenna. Section 12 bills a visit that finds no fault at time and material rates, which is a reason to run the checks before you call. In the morning, call again if no one has replied. A person answers from 9 to 5, seven days a week. You can reach the office at [contact support](https://hdiss.net/support/contact-support/) as well. ### Sources - [hdiss.net/terms-of-use/](https://hdiss.net/service-agreement/) (HDISS Service Agreement V 1.12, read 2026-10-15) - [hdiss.net/](https://hdiss.net/) (High Desert FAQ and service description, read 2026-10-15) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) ### More on support and outages - [Can you fix a problem remotely?](https://hdiss.net/faq/support-and-outages/can-you-fix-it-remotely/) - [Can the chat assistant help me with my bill?](https://hdiss.net/faq/support-and-outages/can-the-chatbot-help-with-billing/) - [Should I climb up and check the antenna?](https://hdiss.net/faq/support-and-outages/should-i-climb-up-and-check-the-antenna/) [All support and outages questions](https://hdiss.net/faq/support-and-outages/) ### Related - [Support and outages: questions and answers](https://hdiss.net/faq/support-and-outages/) - [High Desert Internet outage: check and report](https://hdiss.net/support/outage/) - [No internet: five checks before you call](https://hdiss.net/support/no-internet-five-checks/) - [Contact support](https://hdiss.net/support/contact-support/) Local since 2002 Fixed wireless from towers in Northern Nevada. Three plans, no contracts, local support, 4.8 on Google from 36 reviews. [About High Desert](https://hdiss.net/about/) ## Questions by topic [Plans and prices](https://hdiss.net/faq/plans-and-prices/) [Availability and line of sight](https://hdiss.net/faq/availability-and-line-of-sight/) [Installation](https://hdiss.net/faq/installation/) [Equipment](https://hdiss.net/faq/equipment/) [Billing and payment](https://hdiss.net/faq/billing-and-payment/) [Data and fair use](https://hdiss.net/faq/data-and-fair-use/) [Speed and latency](https://hdiss.net/faq/speed-and-latency/) [Weather and reliability](https://hdiss.net/faq/weather-and-reliability/) [Business](https://hdiss.net/faq/business/) [Email, hosting and domains](https://hdiss.net/faq/email-hosting-and-domains/) [Switching and cancelling](https://hdiss.net/faq/switching-and-cancelling/) [Support and outages](https://hdiss.net/faq/support-and-outages/) ## Call us. A person answers. 775-575-9593 and 775-391-5660, 9 to 5 every day. Email [info@hdiss.net](mailto:info@hdiss.net). Never climb to the antenna or touch the outdoor radio; that is our job.