--- title: Can I keep my old email address when I switch? url: https://hdiss.net/faq/switching-and-cancelling/keep-my-email-address-when-i-switch/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - [Questions and answers](https://hdiss.net/faq/) - [Switching and cancelling](https://hdiss.net/faq/switching-and-cancelling/) - Can I keep my old email address when I switch to you? # Can I keep my old email address when I switch to you? It depends on your old provider, and many addresses from a cable, phone or satellite company end when the account does. High Desert gives its own customers an address, but it cannot carry over one from another company. On the phone at the kitchen counter. Stock photo: Adobe Stock, not High Desert customers or staff. [Photo credits](https://hdiss.net/photo-credits/) Email is the thing people forget about when they switch, and then lose years of messages. Treat it as its own task, done before you cancel. ## What decides whether it survives? The company that owns the domain after the "@" decides. An address ending in a provider's own name belongs to that provider, and its terms say how long it lasts after cancellation. Some give a short grace period, some give none. Ask your old provider in writing, and do it before you cancel. An address on a domain you own, or a free webmail address, does not depend on your internet provider at all. ## What do I do about it? Get a new address from a source that will not change when you switch, such as a free webmail account or one on your own domain. Then update the people and accounts that use the old one. Copy the old mail and contacts to your computer. The guides on [keeping email when you change devices](https://hdiss.net/guides/keeping-email-when-you-change-devices/), [backing up your email](https://hdiss.net/guides/backing-up-your-email/) and [email on your own domain](https://hdiss.net/guides/email-on-your-own-domain/) cover each. The order in the [switching checklist](https://hdiss.net/switch/) puts email before you cancel the old service. ## What does High Desert offer? The service agreement limits email to High Desert customers (Section 4.B), and the address stays with the service, not with you (Section 7.A). It is a good way to have a mailbox as a customer, with webmail and settings on the [customer email](https://hdiss.net/email/) page. It is not a place to keep an address you need for life; for that, use a domain of your own. How many addresses an account has is not published. Ask when the office calls back about your address check. ### Sources - [hdiss.net/terms-of-use/](https://hdiss.net/service-agreement/) (HDISS Service Agreement V 1.12, read 2026-10-15) - [hdiss.net/](https://hdiss.net/) (High Desert FAQ and service description, read 2026-10-15) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) ### More on switching and cancelling - [Should I cancel my old service before the install?](https://hdiss.net/faq/switching-and-cancelling/cancel-old-service-before-the-install/) - [Do you match prices or buy out contracts?](https://hdiss.net/faq/switching-and-cancelling/do-you-match-prices-or-buy-out-contracts/) - [Is there a cancellation fee?](https://hdiss.net/faq/switching-and-cancelling/is-there-a-cancellation-fee/) [All switching and cancelling questions](https://hdiss.net/faq/switching-and-cancelling/) ### Related - [Switching and cancelling: questions and answers](https://hdiss.net/faq/switching-and-cancelling/) - [Switching to High Desert](https://hdiss.net/switch/) - [Customer email and webmail](https://hdiss.net/email/) - [Keeping email when you change devices](https://hdiss.net/guides/keeping-email-when-you-change-devices/) - [Can I keep my hdiss.net email if I cancel internet?](https://hdiss.net/faq/email-hosting-and-domains/keep-my-hdiss-email-if-i-cancel/) Local since 2002 Fixed wireless from towers in Northern Nevada. Three plans, no contracts, local support, 4.8 on Google from 36 reviews. [About High Desert](https://hdiss.net/about/) ## Questions by topic [Plans and prices](https://hdiss.net/faq/plans-and-prices/) [Availability and line of sight](https://hdiss.net/faq/availability-and-line-of-sight/) [Installation](https://hdiss.net/faq/installation/) [Equipment](https://hdiss.net/faq/equipment/) [Billing and payment](https://hdiss.net/faq/billing-and-payment/) [Data and fair use](https://hdiss.net/faq/data-and-fair-use/) [Speed and latency](https://hdiss.net/faq/speed-and-latency/) [Weather and reliability](https://hdiss.net/faq/weather-and-reliability/) [Business](https://hdiss.net/faq/business/) [Email, hosting and domains](https://hdiss.net/faq/email-hosting-and-domains/) [Switching and cancelling](https://hdiss.net/faq/switching-and-cancelling/) [Support and outages](https://hdiss.net/faq/support-and-outages/)