--- title: How to Cancel High Desert Internet: Notice and Equipment url: https://hdiss.net/guides/how-to-cancel-and-return-equipment/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - [Guides](https://hdiss.net/guides/) - How to cancel: two weeks notice and returning equipment # How to cancel: two weeks notice and returning equipment The service agreement asks for two weeks notice and for all equipment to be recovered before monthly billing stops, after which a final bill is sent. High Desert also says it has no contracts, so there is no term to wait out. A phone call at the kitchen table. Stock photo: Adobe Stock, not High Desert customers or staff. [Photo credits](https://hdiss.net/photo-credits/) On this page - [What does the agreement say about ending service?](#what-does-the-agreement-say-about-ending-service) - [How do I give notice?](#how-do-i-give-notice) - [How do I return the equipment?](#how-do-i-return-the-equipment) - [What if equipment is missing or damaged?](#what-if-equipment-is-missing-or-damaged) - [What about the final bill and unused days?](#what-about-the-final-bill-and-unused-days) - [What if I only want a break?](#what-if-i-only-want-a-break) Canceling is a short list of steps if you take them in the right order. The reasons are in the agreement, which this guide reads in plain words. Where the agreement says nothing, this page says so instead of guessing. ## Takeaways - Give two weeks notice. Billing does not stop until the equipment is recovered and a final bill is sent. - Returned equipment must be undamaged and back within five calendar days of the end of service. - Lost or damaged equipment is charged at its value, about $500 wholesale per the agreement. - The agreement lists no early-termination charge, and High Desert says it has no contracts. Ask about refunds of unused days; the agreement does not say. ## What does the agreement say about ending service? Section I.D of the agreement says two weeks notice is required and all equipment must be recovered before monthly billing will be stopped and a final bill will be issued. The cancellation section repeats it: two weeks notice and full recovery of all equipment are required before monthly charges stop. Read them together as one rule. The clock that matters is not the day you say goodbye but the day the equipment is back in High Desert's hands. The line you will not find is a cancellation fee. The text we read lists charges for lost or damaged equipment, data over the limit and visits where no fault is found, but no charge for leaving. If you want that confirmed for your account, ask the office to say it in writing when you give notice. ## How do I give notice? Call 775-575-9593 or 775-391-5660, 9 to 5 every day, and say plainly that you want to end service and on what date. Then send a short email to info@hdiss.net with your name, service address and the date you gave on the phone. Questions about the agreement itself go to billing@hdiss.net in writing. A dated message gives both sides the same record. If you are moving, read [moving house: service and equipment](https://hdiss.net/guides/moving-house-service-and-equipment/) first, since you may be able to keep service at the new address. ## How do I return the equipment? The antenna, radio, power supply and injector belong to High Desert, and the agreement says equipment must be returned undamaged within five calendar days of termination. The outdoor pieces are mounted on the building, so the office arranges the recovery; the agreement says the company can enter the property to recover its equipment. Do not climb up and unbolt anything. Call, and a technician comes. The indoor power supply and injector are easier. Ask the office where to take them or whether they will be picked up with the rest. Your own router is yours and stays with you. For the general rules on ownership, see [who owns the antenna](https://hdiss.net/guides/who-owns-the-antenna/). ## What if equipment is missing or damaged? The agreement says that if equipment is not returned, or is returned damaged, you are charged for its value, and it gives approximately $500 wholesale value for supplied equipment lost. Check the garage, the shed and the moving boxes before you call. If a storm or a falling branch damaged the antenna, tell the office when you first notice, not at the end of service. The agreement does not say who pays for storm damage, and the office can tell you how it handles it. ## What about the final bill and unused days? A final bill is sent after the equipment is recovered. The agreement says nothing about refunding days you did not use in a month, so ask. The agreement prorates the first invoice but does not say the same for the last one, so do not rely on a guess. Pay the final bill from the same [Pay Online page](https://hdiss.net/pay-online/) as any other, or call if the amount looks wrong. ## What if I only want a break? The agreement does not describe pausing service, and the help article on [pausing or canceling service](https://hdiss.net/support/pause-or-cancel-service/) covers what the office can do. For a seasonal cabin, read [internet for a rental or second home](https://hdiss.net/guides/internet-for-a-rental-or-second-home/). The office answers every day, so ask before you cancel, because ending service means a new address check and install if you come back. ### Sources - [hdiss.net/](https://hdiss.net/) (no contracts claim, read 10/15/26) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) Local since 2002 Fixed wireless from towers in Northern Nevada. Three plans, no contracts, local support, 4.8 on Google from 36 reviews. [About High Desert](https://hdiss.net/about/) ### Keep reading - [Service agreement](https://hdiss.net/service-agreement/) - [Pause or cancel service](https://hdiss.net/support/pause-or-cancel-service/) - [Return equipment](https://hdiss.net/support/return-equipment/) - [Who owns the antenna and what happens if it is damaged](https://hdiss.net/guides/who-owns-the-antenna/) - [Moving house: what to do with your service and equipment](https://hdiss.net/guides/moving-house-service-and-equipment/) ## More on getting set up, billing and moving - [What happens on installation day](https://hdiss.net/guides/what-happens-on-installation-day/): A technician looks over your home and property, agrees with you on where the equipment goes, mounts an outdoor antenna and radio, runs a cable to a power supply and injector indoors, and connects your router. The service - [How to get ready for your install](https://hdiss.net/guides/how-to-get-ready-for-your-install/): Clear a path to the spots the technician will need, decide where the router should sit, tell the office about trees, pets and gates, and keep your old service running until the new one works. Plan to be home with a way t - [What you pay on day one](https://hdiss.net/guides/what-you-pay-on-day-one/): The service agreement requires payment on the date of installation of the labor charge plus a prorated monthly charge from the install date to the next billing date. High Desert does not publish either amount, so ask the ## Questions people ask ### Is there a contract? High Desert says it has no contracts. The agreement takes full effect when installation is complete, and ending it takes two weeks notice. ### Can I cancel by email? Email a record after you phone. The agreement asks that questions about it be in writing to billing@hdiss.net, so a written note helps.