--- title: Internet for a Rental or Second Home in Northern Nevada url: https://hdiss.net/guides/internet-for-a-rental-or-second-home/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - [Guides](https://hdiss.net/guides/) - Internet for a rental or a second home # Internet for a rental or a second home Put the service in the name of whoever will answer the bills and the phone, check the address before anyone is moved in, and tell the office how long the place sits empty. The agreement does not describe a pause, so ask before you assume one. Rural mailboxes on a desert road. Stock photo: Adobe Stock. [Photo credits](https://hdiss.net/photo-credits/) On this page - [Who should hold the account?](#who-should-hold-the-account) - [What does the owner need to give permission for?](#what-does-the-owner-need-to-give-permission-for) - [What about a cabin or a second home?](#what-about-a-cabin-or-a-second-home) - [Is it right for a short-term rental?](#is-it-right-for-a-short-term-rental) - [What does the plan cost for a place like this?](#what-does-the-plan-cost-for-a-place-like-this) - [What should I do before the first guest or tenant arrives?](#what-should-i-do-before-the-first-guest-or-tenan) A rental, a short-term rental or a cabin you use some months has different problems from a main home. Someone has to hold the account, someone has to let the technician in, and the equipment has to survive a winter of nobody being there. Here is how the pieces fit. ## Takeaways - Check the address first. A rental that had cable before may or may not have a path to a tower. - Decide who holds the account: owner or tenant. The agreement binds the customer, and equipment is returned by whoever is the customer. - Ask what happens to a seasonal place that sits empty. The agreement does not describe pausing service. - Get the owner's permission in writing for the antenna spot, and see the OTARD guide. ## Who should hold the account? Either can, but the answer should be on purpose. The service agreement is between High Desert and the customer. The customer pays the invoices, is responsible for equipment and gives reasonable access for installation and service calls. If the owner holds it, the owner pays and the equipment stays when tenants change. If the tenant holds it, the tenant owes the notice and the equipment return when they leave. Ending service takes two weeks notice and the equipment recovered, so put a date in a calendar for the end of a lease. For rentals that change hands often, owners usually keep the account and include internet in the rent, or they say plainly in the lease that the tenant arranges their own. ## What does the owner need to give permission for? The antenna is mounted on the building, so the owner has a say. Read [what we need from a landlord or HOA](https://hdiss.net/guides/landlords-hoas-and-the-otard-rule/) for the federal rule on small antennas. A tenant should ask first and keep the owner's answer in writing. The agreement also says the customer is responsible for alterations to the structure made to provide service after it ends, so the owner and the tenant should talk about what will be drilled and what will be left. ## What about a cabin or a second home? A place that sits empty for months still needs the answer to one question: is anything running while you are away? The radio and the injector use power and are usually left on. The agreement does not describe pausing service or a seasonal rate, so the help article on [pausing or canceling](https://hdiss.net/support/pause-or-cancel-service/) and a call to the office are the right places to ask. Tell them how many months you are gone and whether the power stays on. If you cancel for the winter, you restart with a new address check and an install, and the path may have changed. Trees grow, and a new house next door can matter. The simplest answer for a place you use year round in part is to keep the service and put the router on a smart plug or a timer, or ask your electrician about it. ## Is it right for a short-term rental? Guests use more data than most people think: video streaming in every room, cameras at the door, remote work for a week. The agreement says each service level has a data transfer limit, sizes by email, and charges $1 per GB over it in a billing cycle. Ask what yours is before you promise guests anything about speed. Our guides on [internet for short-term rentals](https://hdiss.net/guides/internet-for-short-term-rentals/) and [guest networks](https://hdiss.net/guides/guest-networks-and-wifi-passwords/) cover setup. We cannot promise any guest anything about speed; plan speeds are up to figures. ## What does the plan cost for a place like this? The same as any customer pays. Bronze is $50 a month with speeds up to 500 Mbps down, Silver is $75 a month with speeds up to 800 Mbps down and Gold is $99 a month with speeds up to 1 Gig down, upload up to 200 Mbps, no contracts (High Desert's published plans, read 10/15/26). The first invoice also carries the install charge and a prorated part-month. We do not publish a labor amount, so ask when you call. ## What should I do before the first guest or tenant arrives? Send the address with the [address check](https://hdiss.net/check-availability/), tell the office the place is a rental or second home and who will be there for the technician. Then set up the router with a network name and password that you control, and write them on a card inside a cupboard. When the tenant or guest leaves, you can change the password without calling anyone. A person answers the phone 9 to 5 every day, and that is the way to ask about anything this guide leaves open. ### Sources - [hdiss.net/](https://hdiss.net/) (plan cards, read 10/15/26) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) Local since 2002 Fixed wireless from towers in Northern Nevada. Three plans, no contracts, local support, 4.8 on Google from 36 reviews. [About High Desert](https://hdiss.net/about/) ### Keep reading - [What we need from a landlord or HOA (the FCC OTARD rule)](https://hdiss.net/guides/landlords-hoas-and-the-otard-rule/) - [Internet for a short-term rental: guest Wi-Fi, cameras and rules](https://hdiss.net/guides/internet-for-short-term-rentals/) - [Pause or cancel service](https://hdiss.net/support/pause-or-cancel-service/) - [How to cancel: two weeks notice and returning equipment](https://hdiss.net/guides/how-to-cancel-and-return-equipment/) - [Check my address](https://hdiss.net/check-availability/) ## More on getting set up, billing and moving - [What happens on installation day](https://hdiss.net/guides/what-happens-on-installation-day/): A technician looks over your home and property, agrees with you on where the equipment goes, mounts an outdoor antenna and radio, runs a cable to a power supply and injector indoors, and connects your router. The service - [How to get ready for your install](https://hdiss.net/guides/how-to-get-ready-for-your-install/): Clear a path to the spots the technician will need, decide where the router should sit, tell the office about trees, pets and gates, and keep your old service running until the new one works. Plan to be home with a way t - [What you pay on day one](https://hdiss.net/guides/what-you-pay-on-day-one/): The service agreement requires payment on the date of installation of the labor charge plus a prorated monthly charge from the install date to the next billing date. High Desert does not publish either amount, so ask the ## Questions people ask ### Can a tenant sign up without the owner? Ask first. The antenna is mounted on the owner's building. ### Does the equipment stay when a tenant leaves? It belongs to High Desert. Whoever holds the account arranges its return when service ends.