--- title: How Installation Works: Survey, Antenna, Router url: https://hdiss.net/installation/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - How installation works # How installation works A technician surveys your home and property, mounts a small antenna where it can see a tower, runs a cable to a power injector inside and connects your router. Payment is due on install day, as the service agreement describes. Snowcat and pickup at a summit site while the crew fuels the generators, March 5, 2024. Photo: High Desert Internet Services on Facebook. [Photo credits](https://hdiss.net/photo-credits/) This page sticks to what the service agreement and the company's own pages support. The company does not publish an install price or a time frame, so neither appears here. Ask when we call back, and ask again on the day if anything is unclear. ## What happens before anyone comes out? It starts with your address. A person looks at your home compared with our towers and the ground between, then calls you back. The desk look can end three ways: clear, not clear, or needs a closer look. You can read about each on the [address check](https://hdiss.net/check-availability/) page. Nothing is installed until a person has spoken to you and you agree. ## What does the technician do on the day? First, a survey of the house and the land. The point is to find where an antenna can see a tower. That is often the roofline or a gable end, and sometimes a short mast on the side of the building. The service agreement asks you to give reasonable access to the premises and a workable space, and to make the area free of hazards before work starts. Then the technician mounts the antenna and radio, runs a cable inside to a power injector, and connects it to your router. Krista G. wrote of the staff, “They really care.” ## Where does the equipment go? The antenna and radio go outside, aimed at the tower. The power injector plugs in indoors and powers the radio through the cable. The router sits where it can serve the house; the guide on [where to put your router](https://hdiss.net/guides/where-to-put-your-router/) helps. Whether the router is supplied or yours depends on the install, so ask. See [the equipment page](https://hdiss.net/equipment/) for who owns what. ## What do I pay on install day? The agreement says payment is due on the date of installation: a labor charge plus a prorated monthly charge from the install date to your next billing date. The first invoice also includes any materials purchased. We do not publish the labor amount; ask when we call. Then the plan price repeats each month. Bronze is $50 a month, Silver is $75 a month and Gold is $99 a month. See [what you pay on day one](https://hdiss.net/guides/what-you-pay-on-day-one/). ## When does the agreement start? The service agreement is in full effect on completion of the installation. After it, ending service takes two weeks notice and the equipment returned. The agreement also says that after service ends, the customer is responsible for any alterations to the structure made for providing it, so ask the technician what will be drilled or mounted before work begins. ## What happens after the technician leaves? Test the connection with a laptop on a cable, then on your Wi-Fi, in a couple of rooms. The [speed test page](https://hdiss.net/speed-test/) shows how to read the result against the up to figure on your plan. Keep the first invoice, which shows the labor charge and prorated month in writing, and read [your first week with a new connection](https://hdiss.net/guides/first-week-with-a-new-connection/) for what to watch. If something looks wrong, call; do not wait. ## How should I get ready? Plan on an adult being home, clear access to the spot where the cable will enter, and a place for the injector and router near a power outlet. If you rent or live under an HOA, ask first; read [landlords, HOAs and the OTARD rule](https://hdiss.net/guides/landlords-hoas-and-the-otard-rule/). The [get ready for your install](https://hdiss.net/guides/how-to-get-ready-for-your-install/) and [installation day](https://hdiss.net/guides/what-happens-on-installation-day/) guides have a fuller list. ## What if the technician cannot find a spot? Then we say so. It happens when a hill or trees block every position on the property. We would rather tell you than leave an antenna aimed at nothing, and we would rather you hear it on site than find out after a week of poor results. We may suggest another position, a mast, or a different kind of internet, and the [comparison pages](https://hdiss.net/compare/) set out the choices. ## Whom do I call? Call 775-575-9593 or 775-391-5660, 9 to 5 every day, or send your address with the form. Never climb to the antenna yourself; call and a technician comes. ### Sources - [google.com/maps](https://www.google.com/maps) (customer reviews of High Desert Internet Services, read October 15, 2026) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) ### Related - [The equipment](https://hdiss.net/equipment/) - [What happens on installation day](https://hdiss.net/guides/what-happens-on-installation-day/) - [Check my address](https://hdiss.net/check-availability/) - [Local support](https://hdiss.net/local-support/) Local since 2002 Fixed wireless from towers in Northern Nevada. Three plans, no contracts, local support, 4.8 on Google from 36 reviews. [About High Desert](https://hdiss.net/about/) ## The path profile What stands between the tower and your roof Clear path Tree in the way Hill in the way Clear path. The beam lands. The technician mounts the antenna where it sees the tower and runs the cable to a power injector and your router inside. Tree in the way. Trees block microwave radio. The technician looks for a mounting spot that sees around the tree, or a different tower. Sometimes the answer is no, and we say so. Hill in the way. A hill between you and the tower is a hard stop for that tower. We check whether another tower sees your roof. If none does, we tell you straight. Clear path, tree in the way, hill in the way: the technician confirms which one at your home before anything is mounted. ## How installation works questions ### How long does installation take? The company does not publish a time frame. Ask when you schedule. ### Do I need to be there? Plan on it. The technician needs to agree on placement with you.