--- title: Pay Your High Desert Internet Bill Online url: https://hdiss.net/pay-online/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - Pay online Customers # Pay your High Desert Internet bill Existing customers pay through the payment portal linked from this page. It is for paying a bill only: nobody can buy or sign up for service on this site. On the phone at the kitchen counter. Stock photo: Adobe Stock, not High Desert customers or staff. [Photo credits](https://hdiss.net/photo-credits/) The button above opens the payment form, which is hosted outside hdiss.net. Before you click, here is what to have in front of you and what the service agreement says about when payment is due. ## What should I have before I open the portal? Have your latest invoice or the account details you were given when you signed up, and the card or payment details you plan to use. The portal asks for what it needs. If you are unsure which name or number to enter, call 775-575-9593 before you pay rather than guessing, and [read your bill](https://hdiss.net/support/read-your-bill/) shows where the details sit on an invoice. ## When is my payment due? The service agreement says invoices are due and payable in full on receipt, and are past due 20 days after they are received. The first invoice includes a prorated charge for the rest of the month plus the installation charge and any materials. The [guide to how billing works](https://hdiss.net/guides/how-billing-works/) and the [day-one guide](https://hdiss.net/guides/what-you-pay-on-day-one/) walk through an example in words. ## How do I make sure I am on the right portal? Reach it from this page or from your own bookmark. The Relay chat assistant sends payment questions to the portal or the phone. If a message claims to be from us and asks for payment details, call 775-575-9593 to check, and read [how to spot a phishing message from your provider](https://hdiss.net/guides/spotting-phishing-from-your-provider/). ## What if I need to change my card or ask about a charge? Changing a card is covered in [update your card](https://hdiss.net/support/update-your-card/). For a question about a charge or the agreement, write to billing@hdiss.net. Questions about the agreement go in writing, as the agreement states. [Pay Online Opens our secure payment page.](https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm)[Webmail Read your High Desert email in a browser.](https://hdissmail.hdiss.net/mail/)[Get help Email settings, an outage, your bill: 775-575-9593 , 9 to 5 every day, or the help center.](https://hdiss.net/support/) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) ## Questions people ask ### Can I sign up for service here? No. This page is for paying an existing bill. New customers start with the [address check](https://hdiss.net/check-availability/). ### Who do I call if the portal will not open? Call 775-575-9593 or 775-391-5660 between 9 and 5, any day. ## Call us. A person answers. 775-575-9593 and 775-391-5660, 9 to 5 every day. Email [info@hdiss.net](mailto:info@hdiss.net). Never climb to the antenna or touch the outdoor radio; that is our job.