--- title: Site map | High Desert Internet url: https://hdiss.net/sitemap/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - Site map # Complete site map Every page on the High Desert Internet Services website, organized. 705 pages 3 plans 36 places 35 ZIP codes 136 guides 100 help articles ## Jump to section - [Main pages](#main-pages) 10 - [Plans and services](#plans) 17 - [Internet for the way you live](#use-cases) 15 - [Service area](#areas) 39 - [ZIP codes](#zips) 36 - [Business internet by town](#business) 20 - [Comparisons](#compare) 24 - [Guides](#guides) 137 - [Help center](#support) 101 - [Questions by topic](#faq) 13 - [Glossary](#glossary) 121 - [Northern Nevada data](#data) 11 - [Questions answered in full](#faq-q) 46 - [Providers county by county](#cmp-county) 60 - [High Speed NV (BEAD) projects](#bead) 50 - [Legal](#legal) 5 ## Main pages 10 Start here. - [Home](https://hdiss.net/) - [About High Desert Internet](https://hdiss.net/about/) - [Contact](https://hdiss.net/contact/) - [Check my address](https://hdiss.net/check-availability/) - [Reviews](https://hdiss.net/reviews/) - [Service area](https://hdiss.net/service-area/) - [Why people switch to High Desert](https://hdiss.net/why-high-desert/) - [Pay online](https://hdiss.net/pay-online/) - [Webmail](https://hdiss.net/webmail/) - [Speed test](https://hdiss.net/speed-test/) [Back to top ↑](#top) ## Plans and services 17 Three published plans; home, rural and business internet; hosting, email, domains. - [Internet plans](https://hdiss.net/internet-plans/) - [Bronze plan](https://hdiss.net/internet-plans/bronze/) - [Silver plan](https://hdiss.net/internet-plans/silver/) - [Gold plan](https://hdiss.net/internet-plans/gold/) - [1 Gig / 1 Gig ultra-low-latency service](https://hdiss.net/internet-plans/gig-symmetrical/) - [Home internet](https://hdiss.net/home-internet/) - [Rural internet](https://hdiss.net/rural-internet/) - [Business internet](https://hdiss.net/business-internet/) - [How installation works](https://hdiss.net/installation/) - [The equipment](https://hdiss.net/equipment/) - [Local support](https://hdiss.net/local-support/) - [Switching to High Desert](https://hdiss.net/switch/) - [No-contract internet](https://hdiss.net/no-contract-internet/) - [Web hosting](https://hdiss.net/web-hosting/) - [Customer email and webmail](https://hdiss.net/email/) - [Domain registration](https://hdiss.net/domain-registration/) - [Network management and terms](https://hdiss.net/network-management/) [Back to top ↑](#top) ## Internet for the way you live 15 - [Internet for the way you live](https://hdiss.net/internet-for/) - [Internet for working from home](https://hdiss.net/internet-for/working-from-home/) - [Internet for streaming](https://hdiss.net/internet-for/streaming/) - [Internet for gaming](https://hdiss.net/internet-for/gaming/) - [Internet for security cameras and a smart home](https://hdiss.net/internet-for/security-cameras-smart-home/) - [Internet for ranches and acreage](https://hdiss.net/internet-for/ranches-and-acreage/) - [Internet for farms](https://hdiss.net/internet-for/farms/) - [Internet for manufactured homes](https://hdiss.net/internet-for/manufactured-homes/) - [Internet for home businesses](https://hdiss.net/internet-for/home-businesses/) - [Internet for small offices](https://hdiss.net/internet-for/small-offices/) - [Internet for large households](https://hdiss.net/internet-for/large-households/) - [Internet for seniors](https://hdiss.net/internet-for/seniors/) - [Internet for students and homework](https://hdiss.net/internet-for/students-and-homework/) - [Internet when you are new to rural Nevada](https://hdiss.net/internet-for/new-to-rural-nevada/) - [Switching from satellite internet](https://hdiss.net/internet-for/satellite-switchers/) [Back to top ↑](#top) ## Service area 39 Six counties, 36 places. Availability is checked address by address. - [Internet in Washoe County](https://hdiss.net/service-area/washoe-county/) - [Internet in Lyon County](https://hdiss.net/service-area/lyon-county/) - [Internet in Storey County](https://hdiss.net/service-area/storey-county/) - [Internet in Churchill County](https://hdiss.net/service-area/churchill-county/) - [Internet in Douglas County](https://hdiss.net/service-area/douglas-county/) - [Internet providers in Reno, NV](https://hdiss.net/service-area/reno/) - [Internet providers in Sparks, NV](https://hdiss.net/service-area/sparks/) - [Internet in Sun Valley, NV](https://hdiss.net/service-area/sun-valley/) - [Internet in Spanish Springs, NV](https://hdiss.net/service-area/spanish-springs/) - [Internet in Lemmon Valley, NV](https://hdiss.net/service-area/lemmon-valley/) - [Internet in Golden Valley, NV](https://hdiss.net/service-area/golden-valley/) - [Internet in Verdi, NV](https://hdiss.net/service-area/verdi/) - [Internet in Mogul, NV](https://hdiss.net/service-area/mogul/) - [Internet in Washoe Valley, NV](https://hdiss.net/service-area/washoe-valley/) - [Internet in Palomino Valley, NV](https://hdiss.net/service-area/palomino-valley/) - [Internet in Cold Springs, NV](https://hdiss.net/service-area/cold-springs/) - [Internet in Wadsworth, NV](https://hdiss.net/service-area/wadsworth/) - [Internet in Stead, NV](https://hdiss.net/service-area/stead/) - [Internet providers in Fernley, NV](https://hdiss.net/service-area/fernley/) - [Internet in Dayton, NV](https://hdiss.net/service-area/dayton/) - [Internet in Silver Springs, NV](https://hdiss.net/service-area/silver-springs/) - [Internet in Yerington, NV](https://hdiss.net/service-area/yerington/) - [Internet in Stagecoach, NV](https://hdiss.net/service-area/stagecoach/) - [Internet in Smith Valley, NV](https://hdiss.net/service-area/smith-valley/) - [Internet in Mound House, NV](https://hdiss.net/service-area/mound-house/) - [Internet in Lockwood, NV](https://hdiss.net/service-area/lockwood/) - [Internet in McCarran, NV](https://hdiss.net/service-area/mccarran/) - [Internet in Virginia City, NV](https://hdiss.net/service-area/virginia-city/) - [Internet in Fallon, NV](https://hdiss.net/service-area/fallon/) - [Internet providers in Carson City, NV](https://hdiss.net/service-area/carson-city/) - [Internet in Minden, NV](https://hdiss.net/service-area/minden/) - [Internet in Gardnerville, NV](https://hdiss.net/service-area/gardnerville/) - [Internet in Gardnerville Ranchos, NV](https://hdiss.net/service-area/gardnerville-ranchos/) - [Internet in Johnson Lane, NV](https://hdiss.net/service-area/johnson-lane/) - [Internet in Indian Hills, NV](https://hdiss.net/service-area/indian-hills/) - [Internet in Genoa, NV](https://hdiss.net/service-area/genoa/) - [Internet in Ruhenstroth, NV](https://hdiss.net/service-area/ruhenstroth/) - [Internet in East Valley, NV](https://hdiss.net/service-area/east-valley/) - [Internet in Topaz Ranch Estates, NV](https://hdiss.net/service-area/topaz-ranch-estates/) [Back to top ↑](#top) ## ZIP codes 36 Every ZIP code area, with Census internet figures. - [Internet by ZIP code](https://hdiss.net/internet-by-zip/) - [Internet in ZIP 89403](https://hdiss.net/internet-by-zip/89403/) - [Internet in ZIP 89406](https://hdiss.net/internet-by-zip/89406/) - [Internet in ZIP 89408](https://hdiss.net/internet-by-zip/89408/) - [Internet in ZIP 89410](https://hdiss.net/internet-by-zip/89410/) - [Internet in ZIP 89411](https://hdiss.net/internet-by-zip/89411/) - [Internet in ZIP 89423](https://hdiss.net/internet-by-zip/89423/) - [Internet in ZIP 89429](https://hdiss.net/internet-by-zip/89429/) - [Internet in ZIP 89431](https://hdiss.net/internet-by-zip/89431/) - [Internet in ZIP 89433](https://hdiss.net/internet-by-zip/89433/) - [Internet in ZIP 89434](https://hdiss.net/internet-by-zip/89434/) - [Internet in ZIP 89436](https://hdiss.net/internet-by-zip/89436/) - [Internet in ZIP 89439](https://hdiss.net/internet-by-zip/89439/) - [Internet in ZIP 89440](https://hdiss.net/internet-by-zip/89440/) - [Internet in ZIP 89441](https://hdiss.net/internet-by-zip/89441/) - [Internet in ZIP 89442](https://hdiss.net/internet-by-zip/89442/) - [Internet in ZIP 89444](https://hdiss.net/internet-by-zip/89444/) - [Internet in ZIP 89447](https://hdiss.net/internet-by-zip/89447/) - [Internet in ZIP 89460](https://hdiss.net/internet-by-zip/89460/) - [Internet in ZIP 89501](https://hdiss.net/internet-by-zip/89501/) - [Internet in ZIP 89502](https://hdiss.net/internet-by-zip/89502/) - [Internet in ZIP 89503](https://hdiss.net/internet-by-zip/89503/) - [Internet in ZIP 89506](https://hdiss.net/internet-by-zip/89506/) - [Internet in ZIP 89508](https://hdiss.net/internet-by-zip/89508/) - [Internet in ZIP 89509](https://hdiss.net/internet-by-zip/89509/) - [Internet in ZIP 89510](https://hdiss.net/internet-by-zip/89510/) - [Internet in ZIP 89511](https://hdiss.net/internet-by-zip/89511/) - [Internet in ZIP 89512](https://hdiss.net/internet-by-zip/89512/) - [Internet in ZIP 89519](https://hdiss.net/internet-by-zip/89519/) - [Internet in ZIP 89521](https://hdiss.net/internet-by-zip/89521/) - [Internet in ZIP 89523](https://hdiss.net/internet-by-zip/89523/) - [Internet in ZIP 89701](https://hdiss.net/internet-by-zip/89701/) - [Internet in ZIP 89703](https://hdiss.net/internet-by-zip/89703/) - [Internet in ZIP 89704](https://hdiss.net/internet-by-zip/89704/) - [Internet in ZIP 89705](https://hdiss.net/internet-by-zip/89705/) - [Internet in ZIP 89706](https://hdiss.net/internet-by-zip/89706/) [Back to top ↑](#top) ## Business internet by town 20 - [Business internet in Reno](https://hdiss.net/business-internet/reno/) - [Business internet in Sparks](https://hdiss.net/business-internet/sparks/) - [Business internet in Carson City](https://hdiss.net/business-internet/carson-city/) - [Business internet in Fernley](https://hdiss.net/business-internet/fernley/) - [Business internet in Fallon](https://hdiss.net/business-internet/fallon/) - [Business internet in Minden and Gardnerville](https://hdiss.net/business-internet/minden-gardnerville/) - [Business internet in Dayton](https://hdiss.net/business-internet/dayton/) - [Business internet in Yerington](https://hdiss.net/business-internet/yerington/) - [Business internet in Spanish Springs](https://hdiss.net/business-internet/spanish-springs/) - [Business internet in Silver Springs](https://hdiss.net/business-internet/silver-springs/) - [Business internet at the Tahoe-Reno Industrial Center](https://hdiss.net/business-internet/mccarran/) - [Business internet in Virginia City](https://hdiss.net/business-internet/virginia-city/) - [Business internet in Stead](https://hdiss.net/business-internet/stead/) - [Business internet in Sun Valley](https://hdiss.net/business-internet/sun-valley/) - [Business internet in Cold Springs](https://hdiss.net/business-internet/cold-springs/) - [Business internet in Verdi](https://hdiss.net/business-internet/verdi/) - [Business internet in Washoe Valley](https://hdiss.net/business-internet/washoe-valley/) - [Business internet in Palomino Valley](https://hdiss.net/business-internet/palomino-valley/) - [Business internet in Smith Valley](https://hdiss.net/business-internet/smith-valley/) - [Business internet in Genoa](https://hdiss.net/business-internet/genoa/) [Back to top ↑](#top) ## Comparisons 24 Each provider's own published facts, dated. - [Comparisons](https://hdiss.net/compare/) - [High Desert vs Spectrum](https://hdiss.net/compare/spectrum/) - [High Desert vs AT&T](https://hdiss.net/compare/att/) - [High Desert vs Starlink](https://hdiss.net/compare/starlink/) - [High Desert vs HughesNet](https://hdiss.net/compare/hughesnet/) - [High Desert vs Viasat](https://hdiss.net/compare/viasat/) - [High Desert vs T-Mobile Home Internet](https://hdiss.net/compare/t-mobile-home-internet/) - [High Desert vs Verizon 5G Home](https://hdiss.net/compare/verizon-5g-home/) - [High Desert vs Rango](https://hdiss.net/compare/rango/) - [High Desert vs Sky Fiber](https://hdiss.net/compare/sky-fiber/) - [High Desert vs Net NV](https://hdiss.net/compare/net-nv/) - [High Desert vs CC Communications](https://hdiss.net/compare/cc-communications/) - [High Desert vs Avant Wireless](https://hdiss.net/compare/avant-wireless/) - [High Desert vs XNET](https://hdiss.net/compare/xnet/) - [High Desert vs EarthLink](https://hdiss.net/compare/earthlink/) - [High Desert vs Choice Broadband](https://hdiss.net/compare/choice-broadband/) - [High Desert vs Preferred Networks](https://hdiss.net/compare/preferred-networks/) - [Fixed wireless vs satellite internet](https://hdiss.net/compare/fixed-wireless-vs-satellite/) - [Fixed wireless vs cable internet](https://hdiss.net/compare/fixed-wireless-vs-cable/) - [Fixed wireless vs fiber](https://hdiss.net/compare/fixed-wireless-vs-fiber/) - [Fixed wireless vs DSL](https://hdiss.net/compare/fixed-wireless-vs-dsl/) - [Fixed wireless vs 5G home internet](https://hdiss.net/compare/fixed-wireless-vs-5g-home-internet/) - [Fixed wireless vs a phone hotspot](https://hdiss.net/compare/fixed-wireless-vs-phone-hotspot/) - [Geostationary vs low-earth-orbit satellite vs a tower hop](https://hdiss.net/compare/geo-vs-leo-vs-tower-latency/) [Back to top ↑](#top) ## Guides 137 Plain answers on wireless, Wi-Fi, billing and Northern Nevada. - [Guides](https://hdiss.net/guides/) - [What fixed wireless internet is and how it works](https://hdiss.net/guides/what-is-fixed-wireless-internet/) - [Is fixed wireless the same as satellite?](https://hdiss.net/guides/is-fixed-wireless-the-same-as-satellite/) - [What line of sight means and why we check it first](https://hdiss.net/guides/what-line-of-sight-means/) - [Trees, hills and buildings: what blocks a wireless link](https://hdiss.net/guides/what-blocks-a-wireless-link/) - [What "up to" means on an internet plan](https://hdiss.net/guides/what-up-to-means/) - [Download vs upload speed: why up to 200 Mbps up matters](https://hdiss.net/guides/download-vs-upload-speed/) - [What latency (ping) is and what a good number looks like](https://hdiss.net/guides/what-is-latency/) - [How much internet speed a household needs](https://hdiss.net/guides/how-much-speed-does-a-household-need/) - [How to check which providers reach your address](https://hdiss.net/guides/check-which-providers-reach-your-address/) - [How to file a challenge when the FCC map is wrong about your address](https://hdiss.net/guides/challenge-the-fcc-map/) - [Internet options when cable stops at the end of your road](https://hdiss.net/guides/when-cable-stops-at-the-end-of-the-road/) - [Rural internet in Northern Nevada: every type explained](https://hdiss.net/guides/rural-internet-northern-nevada-every-type/) - [What the FCC 100/20 Mbps benchmark means](https://hdiss.net/guides/fcc-100-20-benchmark/) - [How to read a broadband label](https://hdiss.net/guides/how-to-read-a-broadband-label/) - [No-contract internet: what to ask before you sign up with anyone](https://hdiss.net/guides/no-contract-internet-what-to-ask/) - [What a data transfer limit is and how to see your usage](https://hdiss.net/guides/data-transfer-limits-and-your-usage/) - [TV without cable: streaming over your internet connection](https://hdiss.net/guides/tv-without-cable/) - [What Nevada's High Speed NV build-out means for rural roads](https://hdiss.net/guides/high-speed-nv-bead-rural-roads/) - [How Northern Nevada gets online: the Census numbers](https://hdiss.net/guides/how-northern-nevada-gets-online/) - [Wind, snow, heat and smoke: what weather does and does not do to a wireless link](https://hdiss.net/guides/weather-and-a-wireless-link/) - [Internet for a home on well, propane and a long driveway](https://hdiss.net/guides/well-propane-long-driveway-checklist/) - [Building or buying on acreage in Lyon County: check internet first](https://hdiss.net/guides/buying-acreage-in-lyon-county/) - [Buying in Storey County or the Virginia City Highlands: internet questions](https://hdiss.net/guides/buying-in-storey-county-highlands/) - [Carson Valley ranchettes: internet options east of US-395](https://hdiss.net/guides/carson-valley-ranchettes/) - [North Valleys: why options change street by street](https://hdiss.net/guides/north-valleys-street-by-street/) - [Fernley and Wadsworth: where cable ends](https://hdiss.net/guides/fernley-and-wadsworth-where-cable-ends/) - [US-50 corridor: internet options from Dayton to Silver Springs](https://hdiss.net/guides/us-50-corridor-dayton-to-silver-springs/) - [Working at the Tahoe-Reno Industrial Center and living rural](https://hdiss.net/guides/tri-center-commuters-living-rural/) - [The Affordable Connectivity Program ended: what help still exists](https://hdiss.net/guides/acp-ended-what-help-still-exists/) - [The internet is fine but the Wi-Fi is slow: how to tell](https://hdiss.net/guides/internet-fine-but-wifi-slow/) - [Where to put your router](https://hdiss.net/guides/where-to-put-your-router/) - [Whole-home Wi-Fi and mesh: when you need it](https://hdiss.net/guides/whole-home-wifi-and-mesh/) - [Wi-Fi to a shop, barn or guest house](https://hdiss.net/guides/wifi-to-a-shop-barn-or-guest-house/) - [2.4 GHz vs 5 GHz vs 6 GHz Wi-Fi](https://hdiss.net/guides/2-4-vs-5-vs-6-ghz/) - [How to run a speed test the right way](https://hdiss.net/guides/how-to-run-a-speed-test/) - [How many devices is too many](https://hdiss.net/guides/how-many-devices-is-too-many/) - [Ethernet for the things that matter](https://hdiss.net/guides/ethernet-for-the-things-that-matter/) - [Wi-Fi calling on a rural property](https://hdiss.net/guides/wifi-calling-on-a-rural-property/) - [Setting up a smart TV and streaming boxes](https://hdiss.net/guides/smart-tv-and-streaming-boxes/) - [Security cameras: how much upload each camera uses](https://hdiss.net/guides/security-camera-upload-use/) - [Guest networks and Wi-Fi passwords](https://hdiss.net/guides/guest-networks-and-wifi-passwords/) - [Parental controls basics](https://hdiss.net/guides/parental-controls-basics/) - [Why video calls freeze and how to fix it](https://hdiss.net/guides/why-video-calls-freeze/) - [Protecting equipment from power surges and outages](https://hdiss.net/guides/surges-outages-ups-and-generators/) - [Gaming: NAT types, ping and what to ask your provider](https://hdiss.net/guides/gaming-nat-ping-and-what-to-ask/) - [What happens on installation day](https://hdiss.net/guides/what-happens-on-installation-day/) - [How to get ready for your install](https://hdiss.net/guides/how-to-get-ready-for-your-install/) - [What you pay on day one](https://hdiss.net/guides/what-you-pay-on-day-one/) - [How billing works and when a bill is past due](https://hdiss.net/guides/how-billing-works/) - [How to pay your bill online](https://hdiss.net/guides/how-to-pay-your-bill-online/) - [Moving house: what to do with your service and equipment](https://hdiss.net/guides/moving-house-service-and-equipment/) - [How to cancel: two weeks notice and returning equipment](https://hdiss.net/guides/how-to-cancel-and-return-equipment/) - [Who owns the antenna and what happens if it is damaged](https://hdiss.net/guides/who-owns-the-antenna/) - [What a service call covers](https://hdiss.net/guides/what-a-service-call-covers/) - [Switching from cable: a step-by-step](https://hdiss.net/guides/switching-from-cable-step-by-step/) - [Switching from satellite: a step-by-step](https://hdiss.net/guides/switching-from-satellite-step-by-step/) - [Switching from a phone hotspot](https://hdiss.net/guides/switching-from-a-phone-hotspot/) - [What we need from a landlord or HOA (the FCC OTARD rule)](https://hdiss.net/guides/landlords-hoas-and-the-otard-rule/) - [Internet for a rental or a second home](https://hdiss.net/guides/internet-for-a-rental-or-second-home/) - [Internet for a home office vs a storefront](https://hdiss.net/guides/home-office-vs-storefront/) - [Card readers and point-of-sale: what connection they need](https://hdiss.net/guides/card-readers-and-point-of-sale/) - [VoIP phones over fixed wireless](https://hdiss.net/guides/voip-phones-over-fixed-wireless/) - [Backup internet for a small business](https://hdiss.net/guides/backup-internet-for-a-small-business/) - [Guest Wi-Fi for customers](https://hdiss.net/guides/guest-wifi-for-customers/) - [Remote cameras on a yard, lot or job site](https://hdiss.net/guides/remote-cameras-on-a-yard-or-job-site/) - [Email on your own domain: how hosting, email and domains fit together](https://hdiss.net/guides/email-on-your-own-domain/) - [Website hosting basics for a small Nevada business](https://hdiss.net/guides/website-hosting-basics-nevada-business/) - [POP3 vs IMAP in plain words](https://hdiss.net/guides/pop3-vs-imap/) - [Keeping email when you change devices](https://hdiss.net/guides/keeping-email-when-you-change-devices/) - [What a domain name is and who owns it](https://hdiss.net/guides/what-is-a-domain-name/) - [Moving a website to a new host](https://hdiss.net/guides/moving-a-website-to-a-new-host/) - [SSL certificates in plain words](https://hdiss.net/guides/ssl-certificates-in-plain-words/) - [Spotting phishing email that pretends to be your internet provider](https://hdiss.net/guides/spotting-phishing-from-your-provider/) - [Licensed-spectrum and unlicensed fixed wireless: what BEAD's wording means](https://hdiss.net/guides/fixed-wireless-licensed-spectrum-vs-unlicensed/) - [How a wireless internet network is built: towers, backhaul and the roof](https://hdiss.net/guides/how-a-wireless-isp-network-is-built/) - [How to compare the real cost of an internet plan over a year](https://hdiss.net/guides/real-cost-of-an-internet-plan/) - [Promotional prices: what happens after the first year](https://hdiss.net/guides/promotional-prices-after-year-one/) - [Building a new home: plan the internet before the drywall](https://hdiss.net/guides/internet-for-a-new-build-home/) - [Questions to ask any internet provider before you sign up](https://hdiss.net/guides/questions-to-ask-any-internet-provider/) - [Fixed wireless by the numbers: what the FCC's 2026 report says](https://hdiss.net/guides/fixed-wireless-by-the-numbers-fcc-2026/) - [Satellite internet by the numbers: what the FCC's 2026 report says](https://hdiss.net/guides/satellite-internet-by-the-numbers-fcc-2026/) - [How the FCC measures home broadband speeds](https://hdiss.net/guides/how-the-fcc-measures-broadband/) - [CGNAT: what it means for cameras, gaming and remote access](https://hdiss.net/guides/cgnat-cameras-and-gaming/) - [IPv6 at home: what it is and whether you need to do anything](https://hdiss.net/guides/ipv6-at-home/) - [Power shutoffs and outages: keeping the internet on in rural Nevada](https://hdiss.net/guides/nv-energy-outages-and-staying-online/) - [Smith Valley and Mason Valley: internet questions for farms and ranchettes](https://hdiss.net/guides/smith-and-mason-valley-internet/) - [Pyramid Highway corridor: internet from Spanish Springs to Palomino Valley](https://hdiss.net/guides/pyramid-highway-corridor-internet/) - [Churchill County farms outside Fallon: internet options and questions](https://hdiss.net/guides/churchill-county-farms-outside-fallon/) - [Nevada privacy law and your internet provider (NRS 603A)](https://hdiss.net/guides/nevada-privacy-law-and-your-isp/) - [Is internet service taxed in Nevada?](https://hdiss.net/guides/are-internet-bills-taxed-in-nevada/) - [How to read the Census internet numbers on this site](https://hdiss.net/guides/reading-census-internet-numbers/) - [Wi-Fi 6E and Wi-Fi 7: do you need a new router?](https://hdiss.net/guides/wifi-6e-and-wifi-7/) - [Secure your home network: a ten-minute checklist](https://hdiss.net/guides/secure-your-home-network/) - [Stucco, adobe and metal walls: why Wi-Fi dies between rooms](https://hdiss.net/guides/stucco-adobe-and-metal-walls/) - [Powerline and MoCA adapters: wired speed without new cable](https://hdiss.net/guides/powerline-and-moca-adapters/) - [Put video calls first: QoS settings in plain words](https://hdiss.net/guides/prioritize-video-calls-with-qos/) - [Bufferbloat: why the internet lags when someone uploads](https://hdiss.net/guides/bufferbloat/) - [How to see what is using your bandwidth](https://hdiss.net/guides/see-what-is-using-your-bandwidth/) - [End-of-life routers: why an old router is a security risk](https://hdiss.net/guides/end-of-life-routers/) - [A VPN at home: what it does and does not do](https://hdiss.net/guides/vpn-at-home/) - [DNS filtering for a family network](https://hdiss.net/guides/dns-filtering-for-families/) - [What smart thermostats, locks and doorbells do when the internet drops](https://hdiss.net/guides/smart-home-when-the-internet-drops/) - [How much data streaming video uses](https://hdiss.net/guides/how-much-data-does-streaming-use/) - [How much data security cameras use in a month](https://hdiss.net/guides/how-much-data-do-security-cameras-use/) - [How much data video calls use](https://hdiss.net/guides/how-much-data-do-video-calls-use/) - [How much data game downloads and updates use](https://hdiss.net/guides/how-much-data-do-game-downloads-use/) - [How much data cloud backups and photo sync use](https://hdiss.net/guides/how-much-data-do-backups-and-photo-sync-use/) - [How much data music, podcasts and audiobooks use](https://hdiss.net/guides/how-much-data-does-music-and-audio-use/) - [How to cut data use without giving anything up](https://hdiss.net/guides/cut-data-use-without-giving-anything-up/) - [Estimate your household's monthly data use](https://hdiss.net/guides/estimate-your-monthly-data-use/) - [Why your data use jumped this month](https://hdiss.net/guides/why-data-use-jumped-this-month/) - [Data use on a work-from-home day](https://hdiss.net/guides/data-use-on-a-work-from-home-day/) - [Choosing a router to buy for a fixed wireless connection](https://hdiss.net/guides/choosing-a-router-to-buy/) - [Returning your old provider's equipment after you switch](https://hdiss.net/guides/returning-old-provider-equipment/) - [Setting up internet for an aging parent](https://hdiss.net/guides/internet-for-an-aging-parent/) - [Your first week with a new internet connection: a checklist](https://hdiss.net/guides/first-week-with-a-new-connection/) - [The High Desert service agreement in plain words](https://hdiss.net/guides/service-agreement-in-plain-words/) - [Cloud backup for a small business: what upload speed buys you](https://hdiss.net/guides/cloud-backup-for-a-small-business/) - [Working on the office computer from home: VPN and remote desktop](https://hdiss.net/guides/remote-access-to-the-office/) - [Opening a new business location: an internet checklist](https://hdiss.net/guides/business-internet-checklist-new-location/) - [Securing a small business network and card payments](https://hdiss.net/guides/secure-a-small-business-network/) - [Internet for a short-term rental: guest Wi-Fi, cameras and rules](https://hdiss.net/guides/internet-for-short-term-rentals/) - [DNS records for your domain: A, MX, CNAME and TXT explained](https://hdiss.net/guides/dns-records-for-your-domain/) - [Why business email lands in spam: SPF, DKIM and DMARC](https://hdiss.net/guides/email-deliverability-spf-dkim-dmarc/) - [Fake domain renewal notices and how to spot them](https://hdiss.net/guides/fake-domain-renewal-notices/) - [Choosing a domain name for a local business](https://hdiss.net/guides/choosing-a-domain-name/) - [Backing up your email when it lives on one computer](https://hdiss.net/guides/backing-up-your-email/) - [Website accessibility basics for a small business](https://hdiss.net/guides/website-accessibility-basics/) - [Tech support scam calls and pop-ups: how to spot them](https://hdiss.net/guides/tech-support-scam-calls/) - [Online scams that target older adults](https://hdiss.net/guides/scams-that-target-older-adults/) - [Passwords and password managers in plain words](https://hdiss.net/guides/passwords-and-password-managers/) - [Two-step verification: the one setting worth turning on](https://hdiss.net/guides/two-step-verification/) - [You clicked a phishing link: what to do next](https://hdiss.net/guides/clicked-a-phishing-link-what-now/) - [Public Wi-Fi safety when you travel](https://hdiss.net/guides/public-wifi-safety/) - [Smart cameras, doorbells and plugs: basic security](https://hdiss.net/guides/smart-device-security/) - [Backing up family photos and files: the 3-2-1 rule](https://hdiss.net/guides/back-up-family-photos-and-files/) [Back to top ↑](#top) ## Help center 101 For customers: settings, outages, billing. - [Help center](https://hdiss.net/support/) - [Set up HDISS email in Outlook](https://hdiss.net/support/email-outlook/) - [Set up HDISS email in Apple Mail on a Mac](https://hdiss.net/support/email-apple-mail-mac/) - [Set up HDISS email on an iPhone or iPad](https://hdiss.net/support/email-iphone-ipad/) - [Set up HDISS email on Android (Gmail app)](https://hdiss.net/support/email-android-gmail-app/) - [Set up HDISS email in Thunderbird](https://hdiss.net/support/email-thunderbird/) - [Set up HDISS email in Windows Mail](https://hdiss.net/support/email-windows-mail/) - [Change your webmail password](https://hdiss.net/support/change-your-webmail-password/) - [Restart your equipment in the right order](https://hdiss.net/support/restart-your-equipment/) - [No internet: five checks before you call](https://hdiss.net/support/no-internet-five-checks/) - [Slow internet checklist](https://hdiss.net/support/slow-internet-checklist/) - [One device is slow](https://hdiss.net/support/one-device-is-slow/) - [Wi-Fi dead spots](https://hdiss.net/support/wifi-dead-spots/) - [After a power outage](https://hdiss.net/support/after-a-power-outage/) - [After a wind storm: what to look at from the ground](https://hdiss.net/support/after-a-wind-storm/) - [High Desert Internet outage: check and report](https://hdiss.net/support/outage/) - [The lights on the power injector](https://hdiss.net/support/power-injector-lights/) - [Pay your bill online](https://hdiss.net/support/pay-your-bill-online/) - [Read your bill](https://hdiss.net/support/read-your-bill/) - [Update your card on file](https://hdiss.net/support/update-your-card/) - [Move or transfer service](https://hdiss.net/support/move-or-transfer-service/) - [Pause or cancel service](https://hdiss.net/support/pause-or-cancel-service/) - [Return equipment](https://hdiss.net/support/return-equipment/) - [Change plans](https://hdiss.net/support/change-plans/) - [Add a second building](https://hdiss.net/support/add-a-second-building/) - [Set up a new router](https://hdiss.net/support/set-up-a-new-router/) - [Open a port or get a static IP](https://hdiss.net/support/open-a-port-or-static-ip/) - [Contact support](https://hdiss.net/support/contact-support/) - [Set up HDISS email in classic Outlook for Microsoft 365](https://hdiss.net/support/email-outlook-microsoft-365/) - [Set up HDISS email in Outlook 2021 and Outlook 2024](https://hdiss.net/support/email-outlook-2021-2024/) - [Set up HDISS email in Outlook 2016 and Outlook 2019](https://hdiss.net/support/email-outlook-2016-2019/) - [Set up HDISS email in the new Outlook for Windows](https://hdiss.net/support/email-new-outlook-windows/) - [Set up HDISS email in Outlook for Mac](https://hdiss.net/support/email-outlook-mac/) - [HDISS email and the Outlook app on a phone](https://hdiss.net/support/email-outlook-mobile-app/) - [Set up HDISS email in Apple Mail on macOS Ventura through Tahoe](https://hdiss.net/support/email-apple-mail-ventura-to-tahoe/) - [Set up HDISS email in Apple Mail on macOS Monterey or Big Sur](https://hdiss.net/support/email-apple-mail-monterey-big-sur/) - [Set up HDISS email in Apple Mail on macOS Catalina or older](https://hdiss.net/support/email-apple-mail-catalina-and-older/) - [Set up HDISS email on an iPhone or iPad with iOS 18 or iOS 26](https://hdiss.net/support/email-iphone-ios-18-and-26/) - [Set up HDISS email on an iPhone or iPad with iOS 17 or earlier](https://hdiss.net/support/email-iphone-ios-17-and-earlier/) - [Set up HDISS email in the Samsung Email app](https://hdiss.net/support/email-samsung-email-app/) - [HDISS email and the Gmail app on an iPhone](https://hdiss.net/support/email-gmail-app-iphone/) - [HDISS email and Gmail on the web: checking mail from other accounts](https://hdiss.net/support/email-gmail-web-pop-fetch/) - [Set up HDISS email in eM Client](https://hdiss.net/support/email-em-client/) - [Email arrives but will not send](https://hdiss.net/support/email-cannot-send-but-can-receive/) - [Your email app keeps asking for the password](https://hdiss.net/support/email-keeps-asking-for-password/) - [An email bounced back: how to read the message](https://hdiss.net/support/email-bounced-message/) - [Missing email: where to look first](https://hdiss.net/support/email-missing-messages/) - [Set up a Netgear Nighthawk router on your High Desert connection](https://hdiss.net/support/router-netgear-nighthawk/) - [Set up Netgear Orbi mesh on your High Desert connection](https://hdiss.net/support/router-netgear-orbi/) - [Set up a TP-Link Archer router on your High Desert connection](https://hdiss.net/support/router-tp-link-archer/) - [Set up TP-Link Deco mesh on your High Desert connection](https://hdiss.net/support/router-tp-link-deco/) - [Set up an ASUS router or ZenWiFi mesh on your High Desert connection](https://hdiss.net/support/router-asus/) - [Set up a Linksys router or Velop mesh on your High Desert connection](https://hdiss.net/support/router-linksys/) - [Set up eero on your High Desert connection](https://hdiss.net/support/router-eero/) - [Set up Google Nest Wifi on your High Desert connection](https://hdiss.net/support/router-google-nest-wifi/) - [Set up a Ubiquiti UniFi or AmpliFi router on your High Desert connection](https://hdiss.net/support/router-ubiquiti/) - [Can I use my old cable modem or gateway with High Desert?](https://hdiss.net/support/router-old-cable-gateway/) - [Factory reset a router the right way](https://hdiss.net/support/router-factory-reset/) - [Split 2.4 GHz and 5 GHz so a smart device can join](https://hdiss.net/support/router-split-2-4-and-5-ghz/) - [Give a camera or printer a fixed address on your router](https://hdiss.net/support/router-dhcp-reservation/) - [Update your router's firmware](https://hdiss.net/support/router-update-firmware/) - [Connect a Roku or Roku TV and fix buffering](https://hdiss.net/support/tv-roku/) - [Connect an Apple TV and fix buffering](https://hdiss.net/support/tv-apple-tv/) - [Connect an Amazon Fire TV and fix buffering](https://hdiss.net/support/tv-amazon-fire-tv/) - [Connect a Google TV Streamer or Chromecast and fix buffering](https://hdiss.net/support/tv-google-tv-streamer/) - [Connect a Sony, TCL or Hisense Google TV and fix buffering](https://hdiss.net/support/tv-google-tv-sets/) - [Connect a Samsung smart TV and fix buffering](https://hdiss.net/support/tv-samsung-smart-tv/) - [Connect an LG smart TV and fix buffering](https://hdiss.net/support/tv-lg-smart-tv/) - [Connect a Vizio smart TV and fix buffering](https://hdiss.net/support/tv-vizio-smart-tv/) - [Connect a PlayStation 5 and read its connection test](https://hdiss.net/support/game-playstation-5/) - [Connect an Xbox Series X or S and read its network test](https://hdiss.net/support/game-xbox/) - [Connect a Nintendo Switch and read its connection test](https://hdiss.net/support/game-nintendo-switch/) - [Reconnect Amazon Echo devices after a new router or password](https://hdiss.net/support/speaker-amazon-echo/) - [Reconnect Google Nest speakers and displays after a new router or password](https://hdiss.net/support/speaker-google-nest/) - [Ring cameras and doorbells on your High Desert connection](https://hdiss.net/support/camera-ring/) - [Arlo cameras on your High Desert connection](https://hdiss.net/support/camera-arlo/) - [Blink cameras on your High Desert connection](https://hdiss.net/support/camera-blink/) - [Google Nest Cam and Doorbell on your High Desert connection](https://hdiss.net/support/camera-google-nest-cam/) - [Wyze cameras on your High Desert connection](https://hdiss.net/support/camera-wyze/) - [eufy cameras on your High Desert connection](https://hdiss.net/support/camera-eufy/) - [Reolink cameras on your High Desert connection](https://hdiss.net/support/camera-reolink/) - [Lorex recorder and cameras: remote viewing on your High Desert connection](https://hdiss.net/support/camera-lorex/) - [SimpliSafe cameras on your High Desert connection](https://hdiss.net/support/camera-simplisafe/) - [TP-Link Tapo cameras on your High Desert connection](https://hdiss.net/support/camera-tapo/) - [Set up Ooma home phone on your High Desert connection](https://hdiss.net/support/voip-ooma/) - [Set up Vonage home phone on your High Desert connection](https://hdiss.net/support/voip-vonage/) - [Set up magicJack on your High Desert connection](https://hdiss.net/support/voip-magicjack/) - [RingCentral phones and app on your High Desert connection](https://hdiss.net/support/voip-ringcentral/) - [Google Voice calls on your High Desert connection](https://hdiss.net/support/voip-google-voice/) - [Put an HP printer on your Wi-Fi](https://hdiss.net/support/printer-hp/) - [Put an Epson printer on your Wi-Fi](https://hdiss.net/support/printer-epson/) - [Put a Canon printer on your Wi-Fi](https://hdiss.net/support/printer-canon/) - [Put a Brother printer on your Wi-Fi](https://hdiss.net/support/printer-brother/) - [Printer shows offline after a new router or password](https://hdiss.net/support/printer-offline-after-router-change/) - [Connect a computer by Ethernet and confirm it is wired](https://hdiss.net/support/computer-ethernet-connection/) - [Chromebook Wi-Fi and Ethernet: connect and troubleshoot](https://hdiss.net/support/computer-chromebook-network/) - [Windows 11 Wi-Fi keeps dropping](https://hdiss.net/support/computer-windows-11-wifi-drops/) - [Mac Wi-Fi keeps dropping](https://hdiss.net/support/computer-mac-wifi-drops/) - [Private Wi-Fi addresses on phones and your router's device list](https://hdiss.net/support/phone-private-wifi-address/) - [Run a ping test before you call support](https://hdiss.net/support/ping-test-for-support/) - [Find your router's address and sign in to it](https://hdiss.net/support/find-your-router-address/) [Back to top ↑](#top) ## Questions by topic 13 - [Questions and answers](https://hdiss.net/faq/) - [Plans and prices: questions and answers](https://hdiss.net/faq/plans-and-prices/) - [Availability and line of sight: questions and answers](https://hdiss.net/faq/availability-and-line-of-sight/) - [Installation: questions and answers](https://hdiss.net/faq/installation/) - [Equipment: questions and answers](https://hdiss.net/faq/equipment/) - [Billing and payment: questions and answers](https://hdiss.net/faq/billing-and-payment/) - [Data and fair use: questions and answers](https://hdiss.net/faq/data-and-fair-use/) - [Speed and latency: questions and answers](https://hdiss.net/faq/speed-and-latency/) - [Weather and reliability: questions and answers](https://hdiss.net/faq/weather-and-reliability/) - [Business: questions and answers](https://hdiss.net/faq/business/) - [Email, hosting and domains: questions and answers](https://hdiss.net/faq/email-hosting-and-domains/) - [Switching and cancelling: questions and answers](https://hdiss.net/faq/switching-and-cancelling/) - [Support and outages: questions and answers](https://hdiss.net/faq/support-and-outages/) [Back to top ↑](#top) ## Glossary 121 - [Glossary](https://hdiss.net/glossary/) - [Fixed wireless](https://hdiss.net/glossary/fixed-wireless/) - [WISP](https://hdiss.net/glossary/wisp/) - [Line of sight](https://hdiss.net/glossary/line-of-sight/) - [Fresnel zone](https://hdiss.net/glossary/fresnel-zone/) - [Latency](https://hdiss.net/glossary/latency/) - [Ping](https://hdiss.net/glossary/ping/) - [Jitter](https://hdiss.net/glossary/jitter/) - [Packet loss](https://hdiss.net/glossary/packet-loss/) - [Mbps](https://hdiss.net/glossary/mbps/) - [Gigabit](https://hdiss.net/glossary/gigabit/) - [Bandwidth](https://hdiss.net/glossary/bandwidth/) - [Download speed](https://hdiss.net/glossary/download-speed/) - [Upload speed](https://hdiss.net/glossary/upload-speed/) - [Symmetrical speed](https://hdiss.net/glossary/symmetrical-speed/) - ["Up to" speed](https://hdiss.net/glossary/up-to-speed/) - [Data transfer limit](https://hdiss.net/glossary/data-transfer-limit/) - [Throttling](https://hdiss.net/glossary/throttling/) - [Microwave link](https://hdiss.net/glossary/microwave-link/) - [Backhaul](https://hdiss.net/glossary/backhaul/) - [Tower access point](https://hdiss.net/glossary/access-point/) - [Customer radio (CPE)](https://hdiss.net/glossary/customer-radio/) - [Power-over-Ethernet injector](https://hdiss.net/glossary/poe-injector/) - [Router](https://hdiss.net/glossary/router/) - [Mesh Wi-Fi](https://hdiss.net/glossary/mesh-wifi/) - [Wi-Fi bands (2.4, 5 and 6 GHz)](https://hdiss.net/glossary/wifi-bands/) - [Wi-Fi 6](https://hdiss.net/glossary/wifi-6/) - [Ethernet](https://hdiss.net/glossary/ethernet/) - [IP address](https://hdiss.net/glossary/ip-address/) - [Static IP](https://hdiss.net/glossary/static-ip/) - [DNS](https://hdiss.net/glossary/dns/) - [VPN](https://hdiss.net/glossary/vpn/) - [VoIP](https://hdiss.net/glossary/voip/) - [POP3](https://hdiss.net/glossary/pop3/) - [IMAP](https://hdiss.net/glossary/imap/) - [Domain name](https://hdiss.net/glossary/domain-name/) - [Web hosting](https://hdiss.net/glossary/web-hosting/) - [Geostationary satellite](https://hdiss.net/glossary/geostationary-satellite/) - [Low-earth-orbit satellite](https://hdiss.net/glossary/low-earth-orbit-satellite/) - [Broadband label](https://hdiss.net/glossary/broadband-label/) - [FCC National Broadband Map](https://hdiss.net/glossary/fcc-national-broadband-map/) - [Modem](https://hdiss.net/glossary/modem/) - [SSID (network name)](https://hdiss.net/glossary/ssid/) - [NAT (network address translation)](https://hdiss.net/glossary/nat/) - [SMTP](https://hdiss.net/glossary/smtp/) - [Webmail](https://hdiss.net/glossary/webmail/) - [IPv6](https://hdiss.net/glossary/ipv6/) - [DSL](https://hdiss.net/glossary/dsl/) - [Cable internet (DOCSIS)](https://hdiss.net/glossary/cable-internet-docsis/) - [Fiber to the home](https://hdiss.net/glossary/fiber-to-the-home/) - [5G home internet](https://hdiss.net/glossary/5g-home-internet/) - [BEAD](https://hdiss.net/glossary/bead/) - [Tower](https://hdiss.net/glossary/tower/) - [Point-to-multipoint](https://hdiss.net/glossary/point-to-multipoint/) - [Point-to-point link](https://hdiss.net/glossary/point-to-point-link/) - [Licensed spectrum](https://hdiss.net/glossary/licensed-spectrum/) - [Unlicensed spectrum](https://hdiss.net/glossary/unlicensed-spectrum/) - [CBRS (Citizens Broadband Radio Service)](https://hdiss.net/glossary/cbrs/) - [Millimeter wave](https://hdiss.net/glossary/millimeter-wave/) - [MIMO](https://hdiss.net/glossary/mimo/) - [Beamforming](https://hdiss.net/glossary/beamforming/) - [Channel width](https://hdiss.net/glossary/channel-width/) - [Interference](https://hdiss.net/glossary/interference/) - [Signal strength (dBm)](https://hdiss.net/glossary/signal-strength-dbm/) - [Signal-to-noise ratio](https://hdiss.net/glossary/signal-to-noise-ratio/) - [DHCP](https://hdiss.net/glossary/dhcp/) - [Gateway](https://hdiss.net/glossary/gateway/) - [MAC address](https://hdiss.net/glossary/mac-address/) - [Port forwarding](https://hdiss.net/glossary/port-forwarding/) - [UPnP](https://hdiss.net/glossary/upnp/) - [CGNAT](https://hdiss.net/glossary/cgnat/) - [Bufferbloat](https://hdiss.net/glossary/bufferbloat/) - [QoS (quality of service)](https://hdiss.net/glossary/qos/) - [Firewall](https://hdiss.net/glossary/firewall/) - [WPA2 and WPA3](https://hdiss.net/glossary/wpa2-wpa3/) - [Band steering](https://hdiss.net/glossary/band-steering/) - [Wi-Fi 6E](https://hdiss.net/glossary/wifi-6e/) - [Wi-Fi 7](https://hdiss.net/glossary/wifi-7/) - [Powerline adapter](https://hdiss.net/glossary/powerline-adapter/) - [MoCA](https://hdiss.net/glossary/moca/) - [Cat 6 cable](https://hdiss.net/glossary/cat6-cable/) - [Network switch](https://hdiss.net/glossary/network-switch/) - [Traceroute](https://hdiss.net/glossary/traceroute/) - [UPS (battery backup)](https://hdiss.net/glossary/ups-battery-backup/) - [Surge protector](https://hdiss.net/glossary/surge-protector/) - [Network congestion](https://hdiss.net/glossary/network-congestion/) - [MX record](https://hdiss.net/glossary/mx-record/) - [SPF record](https://hdiss.net/glossary/spf-record/) - [DKIM](https://hdiss.net/glossary/dkim/) - [DMARC](https://hdiss.net/glossary/dmarc/) - [SSL/TLS certificate](https://hdiss.net/glossary/ssl-tls-certificate/) - [Phishing](https://hdiss.net/glossary/phishing/) - [Two-factor authentication](https://hdiss.net/glossary/two-factor-authentication/) - [Domain registrar](https://hdiss.net/glossary/domain-registrar/) - [Nameserver](https://hdiss.net/glossary/nameserver/) - [DNS record](https://hdiss.net/glossary/dns-record/) - [Email client](https://hdiss.net/glossary/email-client/) - [Lifeline](https://hdiss.net/glossary/lifeline/) - [Affordable Connectivity Program (ended)](https://hdiss.net/glossary/affordable-connectivity-program/) - [Universal Service Fund](https://hdiss.net/glossary/universal-service-fund/) - [OTARD rule](https://hdiss.net/glossary/otard-rule/) - [FCC Form 477](https://hdiss.net/glossary/fcc-form-477/) - [Broadband Data Collection](https://hdiss.net/glossary/broadband-data-collection/) - [FCC broadband benchmark (100/20)](https://hdiss.net/glossary/fcc-broadband-benchmark/) - [Unserved and underserved locations](https://hdiss.net/glossary/unserved-and-underserved/) - [Broadband serviceable location](https://hdiss.net/glossary/broadband-serviceable-location/) - [Nevada OSIT](https://hdiss.net/glossary/nevada-osit/) - [High Speed NV](https://hdiss.net/glossary/high-speed-nv/) - [NTIA](https://hdiss.net/glossary/ntia/) - [Subgrantee](https://hdiss.net/glossary/subgrantee/) - [Community anchor institution](https://hdiss.net/glossary/community-anchor-institution/) - [American Community Survey](https://hdiss.net/glossary/american-community-survey/) - [ZCTA (ZIP Code Tabulation Area)](https://hdiss.net/glossary/zcta/) - [Month-to-month service](https://hdiss.net/glossary/month-to-month/) - [Early termination fee](https://hdiss.net/glossary/early-termination-fee/) - [Promotional rate](https://hdiss.net/glossary/promotional-rate/) - [Proration](https://hdiss.net/glossary/proration/) - [Acceptable use policy](https://hdiss.net/glossary/acceptable-use-policy/) - [Hybrid fiber-coax](https://hdiss.net/glossary/hybrid-fiber-coax/) - [Mobile hotspot](https://hdiss.net/glossary/mobile-hotspot/) - [LTE](https://hdiss.net/glossary/lte/) [Back to top ↑](#top) ## Northern Nevada data 11 Census and FCC numbers, tabulated, downloadable. - [Northern Nevada internet data](https://hdiss.net/data/) - [Internet access in Washoe County, by the numbers](https://hdiss.net/data/washoe-county/) - [Internet access in Lyon County, by the numbers](https://hdiss.net/data/lyon-county/) - [Internet access in Storey County, by the numbers](https://hdiss.net/data/storey-county/) - [Internet access in Churchill County, by the numbers](https://hdiss.net/data/churchill-county/) - [Internet access in Carson City, by the numbers](https://hdiss.net/data/carson-city/) - [Internet access in Douglas County, by the numbers](https://hdiss.net/data/douglas-county/) - [Satellite reliance in rural Northern Nevada, by town and ZIP](https://hdiss.net/data/satellite-reliance/) - [Homes with no internet subscription, by ZIP](https://hdiss.net/data/homes-without-internet/) - [Working from home in Northern Nevada, by town](https://hdiss.net/data/working-from-home/) - [Who reported broadband service in each county in 2021 (FCC Form 477)](https://hdiss.net/data/fcc-form-477-providers-2021/) [Back to top ↑](#top) ## Questions answered in full 46 One question, one page. - [How much does High Desert Internet cost per month?](https://hdiss.net/faq/plans-and-prices/how-much-does-high-desert-internet-cost/) - [Is the price the same every month, or is it a promotional rate?](https://hdiss.net/faq/plans-and-prices/is-the-price-a-promotional-rate/) - [Which plan do I need for a family that streams on several TVs?](https://hdiss.net/faq/plans-and-prices/which-plan-for-several-tvs/) - [Is there a cheaper plan for one person or a senior?](https://hdiss.net/faq/plans-and-prices/cheapest-plan-for-one-person-or-a-senior/) - [Can I buy or sign up for High Desert Internet online?](https://hdiss.net/faq/plans-and-prices/can-i-sign-up-online/) - [Do you offer internet and TV bundles?](https://hdiss.net/faq/plans-and-prices/do-you-offer-tv-bundles/) - [Why can't you just tell me if my town is covered?](https://hdiss.net/faq/availability-and-line-of-sight/why-not-just-tell-me-if-my-town-is-covered/) - [How far from a tower can I be?](https://hdiss.net/faq/availability-and-line-of-sight/how-far-from-a-tower-can-i-be/) - [Can the antenna go on a pole or a mast if the roof does not see the tower?](https://hdiss.net/faq/availability-and-line-of-sight/antenna-on-a-pole-or-mast/) - [Do you come out and look before I commit?](https://hdiss.net/faq/availability-and-line-of-sight/do-you-look-before-i-commit/) - [Is there a High Desert Internet coverage map?](https://hdiss.net/faq/availability-and-line-of-sight/is-there-a-coverage-map/) - [The FCC map lists a provider at my address. Does that mean I can get service?](https://hdiss.net/faq/availability-and-line-of-sight/fcc-map-lists-you-at-my-address/) - [Can I get internet in a brand-new subdivision with no cable yet?](https://hdiss.net/faq/availability-and-line-of-sight/new-subdivision-with-no-cable/) - [What happens if the address check says no?](https://hdiss.net/faq/availability-and-line-of-sight/what-if-the-address-check-says-no/) - [Do I need to be home for the install?](https://hdiss.net/faq/installation/do-i-need-to-be-home-for-the-install/) - [Where will the antenna go on my house?](https://hdiss.net/faq/installation/where-will-the-antenna-go/) - [Do you drill holes in my house?](https://hdiss.net/faq/installation/do-you-drill-holes-in-my-house/) - [Do I need my own router?](https://hdiss.net/faq/installation/do-i-need-my-own-router/) - [Can you install on a metal roof or a metal shop building?](https://hdiss.net/faq/installation/metal-roof-or-metal-shop/) - [Do you need power near the antenna?](https://hdiss.net/faq/installation/do-you-need-power-near-the-antenna/) - [Can I move the antenna myself?](https://hdiss.net/faq/equipment/can-i-move-the-antenna-myself/) - [How much electricity does the radio on my roof use?](https://hdiss.net/faq/equipment/how-much-electricity-does-the-radio-use/) - [Is the connection inside the house wired or Wi-Fi?](https://hdiss.net/faq/equipment/is-the-connection-wired-or-wifi-inside/) - [Can I pay by phone, by check or automatically?](https://hdiss.net/faq/billing-and-payment/pay-by-phone-check-or-autopay/) - [Why is my bill different this month?](https://hdiss.net/faq/billing-and-payment/why-is-my-bill-different-this-month/) - [What counts toward the data transfer limit?](https://hdiss.net/faq/data-and-fair-use/what-counts-toward-the-data-limit/) - [Is torrenting or peer-to-peer file sharing allowed?](https://hdiss.net/faq/data-and-fair-use/is-peer-to-peer-allowed/) - [Can I run a server, security cameras or a VPN on my connection?](https://hdiss.net/faq/data-and-fair-use/can-i-run-a-server-cameras-or-a-vpn/) - [What ping should I expect on High Desert Internet?](https://hdiss.net/faq/speed-and-latency/what-ping-should-i-expect/) - [Is it fast enough for Zoom and Teams calls all day?](https://hdiss.net/faq/speed-and-latency/is-it-fast-enough-for-zoom-and-teams/) - [Why is my speed test lower than my plan?](https://hdiss.net/faq/speed-and-latency/why-is-my-speed-test-lower-than-my-plan/) - [Why is my internet slower in the evening?](https://hdiss.net/faq/speed-and-latency/why-is-it-slower-in-the-evening/) - [Do you have 24/7 support?](https://hdiss.net/faq/weather-and-reliability/do-you-have-24-7-support/) - [Can I get a credit for an outage?](https://hdiss.net/faq/weather-and-reliability/credit-for-an-outage/) - [How often does the connection go down?](https://hdiss.net/faq/weather-and-reliability/how-often-does-the-connection-go-down/) - [Is there a service-level agreement for business customers?](https://hdiss.net/faq/business/is-there-a-service-level-agreement/) - [What are the hdiss.net email server settings?](https://hdiss.net/faq/email-hosting-and-domains/what-are-the-email-server-settings/) - [Can I keep my hdiss.net email if I cancel internet?](https://hdiss.net/faq/email-hosting-and-domains/keep-my-hdiss-email-if-i-cancel/) - [Should I cancel my old service before the install?](https://hdiss.net/faq/switching-and-cancelling/cancel-old-service-before-the-install/) - [Do you match prices or buy out contracts?](https://hdiss.net/faq/switching-and-cancelling/do-you-match-prices-or-buy-out-contracts/) - [Is there a cancellation fee?](https://hdiss.net/faq/switching-and-cancelling/is-there-a-cancellation-fee/) - [Can I keep my old email address when I switch to you?](https://hdiss.net/faq/switching-and-cancelling/keep-my-email-address-when-i-switch/) - [Can you fix a problem remotely?](https://hdiss.net/faq/support-and-outages/can-you-fix-it-remotely/) - [Can the chat assistant help me with my bill?](https://hdiss.net/faq/support-and-outages/can-the-chatbot-help-with-billing/) - [Should I climb up and check the antenna?](https://hdiss.net/faq/support-and-outages/should-i-climb-up-and-check-the-antenna/) - [How do I report a problem after hours?](https://hdiss.net/faq/support-and-outages/report-a-problem-after-hours/) [Back to top ↑](#top) ## Providers county by county 60 The dated record for each provider in each county. - [Spectrum in Washoe County: what the records show](https://hdiss.net/compare/spectrum/washoe-county/) - [Spectrum in Lyon County: what the records show](https://hdiss.net/compare/spectrum/lyon-county/) - [Spectrum in Storey County: what the records show](https://hdiss.net/compare/spectrum/storey-county/) - [Spectrum in Churchill County: what the records show](https://hdiss.net/compare/spectrum/churchill-county/) - [Spectrum in Carson City: what the records show](https://hdiss.net/compare/spectrum/carson-city/) - [Spectrum in Douglas County: what the records show](https://hdiss.net/compare/spectrum/douglas-county/) - [AT&T in Washoe County: what the records show](https://hdiss.net/compare/att/washoe-county/) - [AT&T in Lyon County: what the records show](https://hdiss.net/compare/att/lyon-county/) - [AT&T in Storey County: what the records show](https://hdiss.net/compare/att/storey-county/) - [AT&T in Churchill County: what the records show](https://hdiss.net/compare/att/churchill-county/) - [AT&T in Carson City: what the records show](https://hdiss.net/compare/att/carson-city/) - [AT&T in Douglas County: what the records show](https://hdiss.net/compare/att/douglas-county/) - [Starlink in Washoe County: what the records show](https://hdiss.net/compare/starlink/washoe-county/) - [Starlink in Lyon County: what the records show](https://hdiss.net/compare/starlink/lyon-county/) - [Starlink in Storey County: what the records show](https://hdiss.net/compare/starlink/storey-county/) - [Starlink in Churchill County: what the records show](https://hdiss.net/compare/starlink/churchill-county/) - [Starlink in Carson City: what the records show](https://hdiss.net/compare/starlink/carson-city/) - [Starlink in Douglas County: what the records show](https://hdiss.net/compare/starlink/douglas-county/) - [HughesNet in Washoe County: what the records show](https://hdiss.net/compare/hughesnet/washoe-county/) - [HughesNet in Lyon County: what the records show](https://hdiss.net/compare/hughesnet/lyon-county/) - [HughesNet in Storey County: what the records show](https://hdiss.net/compare/hughesnet/storey-county/) - [HughesNet in Churchill County: what the records show](https://hdiss.net/compare/hughesnet/churchill-county/) - [HughesNet in Carson City: what the records show](https://hdiss.net/compare/hughesnet/carson-city/) - [HughesNet in Douglas County: what the records show](https://hdiss.net/compare/hughesnet/douglas-county/) - [Viasat in Washoe County: what the records show](https://hdiss.net/compare/viasat/washoe-county/) - [Viasat in Lyon County: what the records show](https://hdiss.net/compare/viasat/lyon-county/) - [Viasat in Storey County: what the records show](https://hdiss.net/compare/viasat/storey-county/) - [Viasat in Churchill County: what the records show](https://hdiss.net/compare/viasat/churchill-county/) - [Viasat in Carson City: what the records show](https://hdiss.net/compare/viasat/carson-city/) - [Viasat in Douglas County: what the records show](https://hdiss.net/compare/viasat/douglas-county/) - [T-Mobile Home Internet in Washoe County: what the records show](https://hdiss.net/compare/t-mobile-home-internet/washoe-county/) - [T-Mobile Home Internet in Lyon County: what the records show](https://hdiss.net/compare/t-mobile-home-internet/lyon-county/) - [T-Mobile Home Internet in Storey County: what the records show](https://hdiss.net/compare/t-mobile-home-internet/storey-county/) - [T-Mobile Home Internet in Churchill County: what the records show](https://hdiss.net/compare/t-mobile-home-internet/churchill-county/) - [T-Mobile Home Internet in Carson City: what the records show](https://hdiss.net/compare/t-mobile-home-internet/carson-city/) - [T-Mobile Home Internet in Douglas County: what the records show](https://hdiss.net/compare/t-mobile-home-internet/douglas-county/) - [Verizon 5G Home in Washoe County: what the records show](https://hdiss.net/compare/verizon-5g-home/washoe-county/) - [Verizon 5G Home in Lyon County: what the records show](https://hdiss.net/compare/verizon-5g-home/lyon-county/) - [Verizon 5G Home in Douglas County: what the records show](https://hdiss.net/compare/verizon-5g-home/douglas-county/) - [Rango in Washoe County: what the records show](https://hdiss.net/compare/rango/washoe-county/) - [Rango in Lyon County: what the records show](https://hdiss.net/compare/rango/lyon-county/) - [Rango in Storey County: what the records show](https://hdiss.net/compare/rango/storey-county/) - [Rango in Churchill County: what the records show](https://hdiss.net/compare/rango/churchill-county/) - [Rango in Carson City: what the records show](https://hdiss.net/compare/rango/carson-city/) - [Rango in Douglas County: what the records show](https://hdiss.net/compare/rango/douglas-county/) - [Sky Fiber in Washoe County: what the records show](https://hdiss.net/compare/sky-fiber/washoe-county/) - [Sky Fiber in Lyon County: what the records show](https://hdiss.net/compare/sky-fiber/lyon-county/) - [Sky Fiber in Storey County: what the records show](https://hdiss.net/compare/sky-fiber/storey-county/) - [Sky Fiber in Churchill County: what the records show](https://hdiss.net/compare/sky-fiber/churchill-county/) - [Sky Fiber in Carson City: what the records show](https://hdiss.net/compare/sky-fiber/carson-city/) - [Sky Fiber in Douglas County: what the records show](https://hdiss.net/compare/sky-fiber/douglas-county/) - [Net NV in Washoe County: what the records show](https://hdiss.net/compare/net-nv/washoe-county/) - [Net NV in Lyon County: what the records show](https://hdiss.net/compare/net-nv/lyon-county/) - [Net NV in Storey County: what the records show](https://hdiss.net/compare/net-nv/storey-county/) - [Net NV in Churchill County: what the records show](https://hdiss.net/compare/net-nv/churchill-county/) - [Net NV in Carson City: what the records show](https://hdiss.net/compare/net-nv/carson-city/) - [Net NV in Douglas County: what the records show](https://hdiss.net/compare/net-nv/douglas-county/) - [CC Communications in Storey County: what the records show](https://hdiss.net/compare/cc-communications/storey-county/) - [CC Communications in Churchill County: what the records show](https://hdiss.net/compare/cc-communications/churchill-county/) - [Avant Wireless in Washoe County: what the records show](https://hdiss.net/compare/avant-wireless/washoe-county/) [Back to top ↑](#top) ## High Speed NV (BEAD) projects 50 The state's provisional project list, from OSIT's data files. - [High Speed NV (BEAD) projects in the six counties](https://hdiss.net/data/bead/) - [High Speed NV (BEAD) projects in Washoe County](https://hdiss.net/data/bead/washoe-county/) - [High Speed NV (BEAD) projects in Lyon County](https://hdiss.net/data/bead/lyon-county/) - [High Speed NV (BEAD) projects in Storey County](https://hdiss.net/data/bead/storey-county/) - [High Speed NV (BEAD) projects in Churchill County](https://hdiss.net/data/bead/churchill-county/) - [High Speed NV (BEAD) projects in Carson City](https://hdiss.net/data/bead/carson-city/) - [High Speed NV (BEAD) projects in Douglas County](https://hdiss.net/data/bead/douglas-county/) - [McTarnahan Hill: High Speed NV project in Carson City](https://hdiss.net/data/bead/carson-city/mctarnahan-hill/) - [Kings Canyon: High Speed NV project in Carson City](https://hdiss.net/data/bead/carson-city/kings-canyon/) - [Marlette Lake South: High Speed NV project in Carson City](https://hdiss.net/data/bead/carson-city/marlette-lake-south/) - [Virginia City North Deer Run: High Speed NV project in Carson City](https://hdiss.net/data/bead/carson-city/virginia-city-north-deer-run/) - [Carson City South Carson: High Speed NV project in Carson City](https://hdiss.net/data/bead/carson-city/carson-city-south-carson/) - [Sheckler Reservoir: High Speed NV project in Churchill County](https://hdiss.net/data/bead/churchill-county/sheckler-reservoir/) - [Stillwater: High Speed NV project in Churchill County](https://hdiss.net/data/bead/churchill-county/stillwater/) - [Fallon: High Speed NV project in Churchill County](https://hdiss.net/data/bead/churchill-county/fallon/) - [Long: High Speed NV project in Douglas County](https://hdiss.net/data/bead/douglas-county/long/) - [Gardnerville: High Speed NV project in Douglas County](https://hdiss.net/data/bead/douglas-county/gardnerville/) - [Carter Springs: High Speed NV project in Douglas County](https://hdiss.net/data/bead/douglas-county/carter-springs/) - [Pine Nut Valley: High Speed NV project in Douglas County](https://hdiss.net/data/bead/douglas-county/pine-nut-valley/) - [Bosler Way: High Speed NV project in Douglas County](https://hdiss.net/data/bead/douglas-county/bosler-way/) - [Fish Springs North: High Speed NV project in Douglas County](https://hdiss.net/data/bead/douglas-county/fish-springs-north/) - [Ruhenstroth: High Speed NV project in Douglas County](https://hdiss.net/data/bead/douglas-county/ruhenstroth/) - [Tramway: High Speed NV project in Douglas County](https://hdiss.net/data/bead/douglas-county/tramway/) - [Johnson: High Speed NV project in Douglas County](https://hdiss.net/data/bead/douglas-county/johnson/) - [Genoa: High Speed NV project in Douglas County](https://hdiss.net/data/bead/douglas-county/genoa/) - [Sleeping Elephant: High Speed NV project in Douglas County](https://hdiss.net/data/bead/douglas-county/sleeping-elephant/) - [Topaz Ranch Estates: High Speed NV project in Douglas County](https://hdiss.net/data/bead/douglas-county/topaz-ranch-estates/) - [Gardnerville Ranchos: High Speed NV project in Douglas County](https://hdiss.net/data/bead/douglas-county/gardnerville-ranchos/) - [East Valley: High Speed NV project in Douglas County](https://hdiss.net/data/bead/douglas-county/east-valley/) - [Fernley East: High Speed NV project in Lyon County](https://hdiss.net/data/bead/lyon-county/fernley-east/) - [Dayton Valley: High Speed NV project in Lyon County](https://hdiss.net/data/bead/lyon-county/dayton-valley/) - [Flowery Peak: High Speed NV project in Lyon County](https://hdiss.net/data/bead/lyon-county/flowery-peak/) - [Misfits Flat: High Speed NV project in Lyon County](https://hdiss.net/data/bead/lyon-county/misfits-flat/) - [Stockton Flat Well: High Speed NV project in Lyon County](https://hdiss.net/data/bead/lyon-county/stockton-flat-well/) - [Fernley: High Speed NV project in Lyon County](https://hdiss.net/data/bead/lyon-county/fernley/) - [Patrick: High Speed NV project in Storey County](https://hdiss.net/data/bead/storey-county/patrick/) - [Six Mile Canyon: High Speed NV project in Storey County](https://hdiss.net/data/bead/storey-county/six-mile-canyon/) - [Steamboat: High Speed NV project in Storey County](https://hdiss.net/data/bead/storey-county/steamboat/) - [Golden Valley: High Speed NV project in Washoe County](https://hdiss.net/data/bead/washoe-county/golden-valley/) - [Reno-Sparks Indian Colony: High Speed NV project in Washoe County](https://hdiss.net/data/bead/washoe-county/reno-sparks-indian-colony/) - [Mount Rose Northeast: High Speed NV project in Washoe County](https://hdiss.net/data/bead/washoe-county/mount-rose-northeast/) - [Sun Valley: High Speed NV project in Washoe County](https://hdiss.net/data/bead/washoe-county/sun-valley/) - [Lemmon Valley: High Speed NV project in Washoe County](https://hdiss.net/data/bead/washoe-county/lemmon-valley/) - [Cold Springs White Lake Parkway: High Speed NV project in Washoe County](https://hdiss.net/data/bead/washoe-county/cold-springs-white-lake-parkway/) - [Pyramid Lake Paiute Reservation Nixon: High Speed NV project in Washoe County](https://hdiss.net/data/bead/washoe-county/pyramid-lake-paiute-reservation-nixon/) - [Arrowcreek Parkway: High Speed NV project in Washoe County](https://hdiss.net/data/bead/washoe-county/arrowcreek-parkway/) - [Reno North McCarran: High Speed NV project in Washoe County](https://hdiss.net/data/bead/washoe-county/reno-north-mccarran/) - [Spanish Springs: High Speed NV project in Washoe County](https://hdiss.net/data/bead/washoe-county/spanish-springs/) - [Cantlon: High Speed NV project in Washoe County](https://hdiss.net/data/bead/washoe-county/cantlon/) - [Geiger Grade: High Speed NV project in Washoe County](https://hdiss.net/data/bead/washoe-county/geiger-grade/) [Back to top ↑](#top) ## Legal 5 - [Privacy policy](https://hdiss.net/privacy-policy/) - [Website terms of use](https://hdiss.net/terms/) - [Service agreement](https://hdiss.net/service-agreement/) - [Accessibility](https://hdiss.net/accessibility/) - [Photo credits](https://hdiss.net/photo-credits/) [Back to top ↑](#top)