--- title: Arlo Cameras on Your High Desert Connection url: https://hdiss.net/support/camera-arlo/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - [Help center](https://hdiss.net/support/) - Arlo cameras on your High Desert connection Help center / TVs, cameras, phones and printers # Arlo cameras on your High Desert connection Arlo's requirements page lists an average minimum upload per camera: Ultra Series 3 Mbps, Pro 3 and newer, Essential, wired floodlight and video doorbells a minimum of 2 Mbps each, and all other cameras 1 Mbps. Below that, Arlo says you can see pixelated video and a delay when a live view starts. [Call 775-575-9593](tel:7755759593) [Call 775-391-5660](tel:7753915660) [Webmail](https://hdissmail.hdiss.net/mail/) [Pay Online](https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) A security camera on a house. Stock photo: Adobe Stock. [Photo credits](https://hdiss.net/photo-credits/) Arlo's page is one of the clearest in this group because it gives a number per camera line. That makes the sum easy: count your cameras by line and add. The result is what to compare with your upload speed. ## Steps - List your cameras by line Look in the Arlo app for each camera's model name. Ultra, Pro, Essential, Floodlight and Doorbell lines have different figures. - Add the minimums Arlo's page says the figure is an average minimum per device: Ultra Series 3 Mbps, Pro Series (Pro 3 and newer) 2, Essential 2, Wired Floodlight 2, Video Doorbells 2 and all other cameras 1. A system with two Essential cameras and one doorbell needs 6 Mbps. - Check what kind of connection each camera uses Arlo's page says direct-to-Wi-Fi cameras need a 2.4 GHz router band, while a SmartHub or Base Station needs a router with a free Ethernet port. - Plug a hub into the router, not the injector The hub cable goes to a free LAN port on your router. The High Desert injector cable stays in the router's internet (WAN) port. - Test your upload Use [the speed test guide](https://hdiss.net/guides/how-to-run-a-speed-test/) wired to the router. Compare with the sum from step two. - Watch for the symptom Arlo names Pixelated video or a long wait before live view starts means the camera is not getting its minimum. - Lower quality or add a node if it falls short Changing a camera's quality setting in the app reduces its upload. A closer router or a mesh node helps a weak Wi-Fi signal. ## Does the High Desert upload cover this? Plans list up to 200 Mbps for upload, an up-to figure, so a household with a handful of cameras sits well under the number on paper. The real test is your own, at a busy hour. Video adds up over a month. The service agreement says each service level has a data transfer limit, available by email at info@hdiss.net, with $1 per gigabyte charged for use over it in a billing cycle. ## Where do the recordings go? Arlo's page does not say here, and this page makes no claim about its storage options. Check Arlo's product pages for cloud and local choices, and read [security camera upload use](https://hdiss.net/guides/security-camera-upload-use/) for the general picture. ## What if a camera drops off at night? Cameras with night vision may move more data, and motion events cluster. See which camera is the one that drops and compare its Wi-Fi signal. [Wi-Fi dead spots](https://hdiss.net/support/wifi-dead-spots/) helps. ## Do I need to go outside or touch the antenna for this? None of these steps involve the outdoor equipment. Do not climb to it, and do not pull or bend its cable. If you think it is the cause, call. ### Sources - [kb.arlo.com/000062043/What-are-the-minimum-requirements-for-installing-and-using-my-Arlo-s](https://kb.arlo.com/000062043/What-are-the-minimum-requirements-for-installing-and-using-my-Arlo-system) (Arlo, minimum requirements for installing and using an Arlo system, read 2026-10-15) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) ### Related help - [Security cameras: how much upload each camera uses](https://hdiss.net/guides/security-camera-upload-use/) - [How much data security cameras use in a month](https://hdiss.net/guides/how-much-data-do-security-cameras-use/) - [Split 2.4 GHz and 5 GHz so a smart device can join](https://hdiss.net/support/router-split-2-4-and-5-ghz/) - [Wi-Fi dead spots](https://hdiss.net/support/wifi-dead-spots/) - [Contact support](https://hdiss.net/support/contact-support/) ## More tvs, cameras, phones and printers [Connect a Roku or Roku TV and fix buffering](https://hdiss.net/support/tv-roku/) [Connect an Apple TV and fix buffering](https://hdiss.net/support/tv-apple-tv/) [Connect an Amazon Fire TV and fix buffering](https://hdiss.net/support/tv-amazon-fire-tv/) [Connect a Google TV Streamer or Chromecast and fix buffering](https://hdiss.net/support/tv-google-tv-streamer/) [Connect a Sony, TCL or Hisense Google TV and fix buffering](https://hdiss.net/support/tv-google-tv-sets/) [Connect a Samsung smart TV and fix buffering](https://hdiss.net/support/tv-samsung-smart-tv/) ## Related questions ### Does Arlo need Bluetooth? Its page says a Bluetooth-capable phone is needed to install newer devices. ### Is the 2.4 GHz band a must? For direct-to-Wi-Fi cameras, yes. ### Can I use a mesh system? Check the band. ## Call us. A person answers. 775-575-9593 and 775-391-5660, 9 to 5 every day. Email [info@hdiss.net](mailto:info@hdiss.net). Never climb to the antenna or touch the outdoor radio; that is our job.