--- title: SimpliSafe Cameras on Your High Desert Connection url: https://hdiss.net/support/camera-simplisafe/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - [Help center](https://hdiss.net/support/) - SimpliSafe cameras on your High Desert connection Help center / TVs, cameras, phones and printers # SimpliSafe cameras on your High Desert connection SimpliSafe's support page lists the upload speed each camera or doorbell needs by resolution, each needing 2 Mbps at 1536p, 2 at 1080p, 1.5 at 720p and 1 at 480p. It says the speeds add up when cameras stream at the same time, which happens in an alarm, when all cameras record. [Call 775-575-9593](tel:7755759593) [Call 775-391-5660](tel:7753915660) [Webmail](https://hdissmail.hdiss.net/mail/) [Pay Online](https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) A security camera on a house. Stock photo: Adobe Stock. [Photo credits](https://hdiss.net/photo-credits/) SimpliSafe's page is short and exact, so the planning is simple. Choose the resolution, multiply by the number of cameras, and compare with your upload. ## Steps - Choose a resolution SimpliSafe lists four levels: 1536p, 1080p, 720p and 480p. - Note the per-camera minimum 2 Mbps for 1536p, 2 for 1080p, 1.5 for 720p, 1 for 480p. - Multiply by your cameras SimpliSafe says the speeds add up when cameras stream together. During an alarm, all cameras record. Four cameras at 1080p need a minimum of 8 Mbps. - Check the camera's Wi-Fi SimpliSafe's outdoor camera guide asks for a 2.4 GHz network. See [the band-split article](https://hdiss.net/support/router-split-2-4-and-5-ghz/). - Test your upload Use [the speed test guide](https://hdiss.net/guides/how-to-run-a-speed-test/). SimpliSafe notes that a phone speed test can look faster than the camera's reading, because the camera's Wi-Fi chip is built for streaming. - Check the signal where the camera sits SimpliSafe has an article on cameras that keep losing Wi-Fi. A mesh node near the camera helps. - Lower the resolution if the alarm view stalls A camera at 720p needs less than one at 1080p. ## Does SimpliSafe have a connection check? SimpliSafe's articles mention a Connection Check tool in the app that measures upload and signal. The page we read does not mention it, so look in your app. Video adds up over a month. The service agreement says each service level has a data transfer limit, available by email at info@hdiss.net, with $1 per gigabyte charged for use over it in a billing cycle. ## What if the system works in the day and not at night? The household is busier at night. See [what is using your bandwidth](https://hdiss.net/guides/see-what-is-using-your-bandwidth/) and [the slow-internet checklist](https://hdiss.net/support/slow-internet-checklist/). ## Does a power cut affect it? Cameras need power and the router needs the High Desert line. See [after a power outage](https://hdiss.net/support/after-a-power-outage/) and [NV Energy outages and staying online](https://hdiss.net/guides/nv-energy-outages-and-staying-online/). ## How do I tell the camera's Wi-Fi from the line? Stand next to the router with your phone and check the connection, then check the camera's signal in the app. A strong phone signal and a weak camera signal means the camera is too far away, and a mesh node near it helps. A weak phone signal everywhere means the router is poorly placed. Where the router sits matters more than most settings; read the router-placement guide. SimpliSafe notes that a camera's own reading can be lower than a phone's speed test, because its Wi-Fi chip is built for streaming. So use the phone test for the line and the app for the camera, and do not expect the two numbers to match. If the line tests well and the camera still falls short, move the camera closer to the router for one evening as an experiment. ## Do I need to go outside or touch the antenna for this? Work from inside the house only. If the trouble seems to be at the antenna, leave the radio and its cable alone and call; a technician will come. ### Sources - [support.simplisafe.com/articles/wifi-troubleshooting/what-are-the-wifi-upload-speed-requir](https://support.simplisafe.com/articles/wifi-troubleshooting/what-are-the-wifi-upload-speed-requirements/6344787eeb3c8e382dd025d4) (SimpliSafe, What are the Wi-Fi upload speed requirements, read 2026-10-15; outdoor camera guide read through a search summary on 2026-10-15; the page itself did not open) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) ### Related help - [Security cameras: how much upload each camera uses](https://hdiss.net/guides/security-camera-upload-use/) - [How much data security cameras use in a month](https://hdiss.net/guides/how-much-data-do-security-cameras-use/) - [Split 2.4 GHz and 5 GHz so a smart device can join](https://hdiss.net/support/router-split-2-4-and-5-ghz/) - [After a power outage](https://hdiss.net/support/after-a-power-outage/) - [Contact support](https://hdiss.net/support/contact-support/) ## More tvs, cameras, phones and printers [Connect a Roku or Roku TV and fix buffering](https://hdiss.net/support/tv-roku/) [Connect an Apple TV and fix buffering](https://hdiss.net/support/tv-apple-tv/) [Connect an Amazon Fire TV and fix buffering](https://hdiss.net/support/tv-amazon-fire-tv/) [Connect a Google TV Streamer or Chromecast and fix buffering](https://hdiss.net/support/tv-google-tv-streamer/) [Connect a Sony, TCL or Hisense Google TV and fix buffering](https://hdiss.net/support/tv-google-tv-sets/) [Connect a Samsung smart TV and fix buffering](https://hdiss.net/support/tv-samsung-smart-tv/) ## Related questions ### Does SimpliSafe use cellular backup? Check its site. ### Is 1536p the top level? On this page's list. ### Can I lower resolution per camera? Check the app. ### Does a SimpliSafe camera need the 2.4 GHz band? Yes, per its outdoor camera guide. ## Call us. A person answers. 775-575-9593 and 775-391-5660, 9 to 5 every day. Email [info@hdiss.net](mailto:info@hdiss.net). Never climb to the antenna or touch the outdoor radio; that is our job.