--- title: Contact High Desert Internet Support | High Desert Internet url: https://hdiss.net/support/contact-support/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - [Help center](https://hdiss.net/support/) - Contact support Help center / General # Contact support Call 775-575-9593 or the second line, 775-391-5660, any day from 9 to 5, or email info@hdiss.net; questions about the service agreement go in writing to billing@hdiss.net. Have your name, service address and a short description ready. [Call 775-575-9593](tel:7755759593) [Call 775-391-5660](tel:7753915660) [Webmail](https://hdissmail.hdiss.net/mail/) [Pay Online](https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) A Wi-Fi router on a shelf. Stock photo: Adobe Stock. [Photo credits](https://hdiss.net/photo-credits/) The mailing address is PO Box 11353, Reno NV 89510. A short call goes faster with the right facts in front of you. Here is what to have, who to ask and what each route is for. ## Steps - Pick the route Phone for anything that is down or confusing, email for a written record, billing@ for the agreement. - Gather the facts Name on the account, the service address, the number where we can reach you and the date it started. - Write down what you see Which devices fail, what the injector and router lights show, and what you tried. - Call 775-575-9593 is the main line. 775-391-5660 is the second. Hours are 9 to 5, every day. - Say if it is urgent Tell the person what you cannot do without, such as a work call or medical alert. - Write to us if you prefer info@hdiss.net for general messages. billing@hdiss.net for questions about the agreement. - Mail a letter only for letters PO Box 11353, Reno NV 89510. Not for equipment. ## What are the hours? The office is open 9 to 5, seven days a week, on both lines. The network is watched around the clock and tower outages are worked at any hour; a problem with one connection is handled in office hours. Leave a message with the details above. ## What should I have ready? For a connection problem: the lights, the steps you tried from [the five checks](https://hdiss.net/support/no-internet-five-checks/), and whether a storm or a power outage came before it. For email: the program or phone, what it says and the server names you typed; see [webmail](https://hdiss.net/webmail/). For billing: the invoice date and the line you are asking about, as in [read your bill](https://hdiss.net/support/read-your-bill/). ## Is the chat assistant a person? No. The chat on this site is a YelloPost AI assistant called Relay. It can answer general questions about the service and the help articles. It does not handle billing and it does not guess whether your address can get service. For those, call. It also never tells anyone to climb up or touch outdoor equipment. ## What about the outdoor equipment? Never climb to the antenna or touch the outdoor radio or its cable. If something looks wrong, say what you see from the ground and a technician comes. The pages [outage](https://hdiss.net/support/outage/) and [after a wind storm](https://hdiss.net/support/after-a-wind-storm/) explain the checks you can do safely. ## What can the help center not do? It cannot see your account, your equipment or your address. It cannot tell you whether a town or an address can get service, and it does not offer a status board. Those answers need a person. The [help center](https://hdiss.net/support/) articles are written so that you can try the safe steps first and arrive at the call prepared. ## When should I email and when should I phone? Phone when the internet is down, slow or acting oddly, because a person can ask questions back and tell you what to try. Email when you want a written record of a question that can wait, like a data transfer limit for your service level. The agreement says questions about the agreement itself must be in writing to billing@hdiss.net, so use that address for them and keep your own copy. ## Is there a website form for a problem report? The forms on this site are for people asking whether an address can get service, and for general questions. They are not a repair queue. For an outage, use the phone, and read [the outage page](https://hdiss.net/support/outage/). A sales-style form will not speed up a repair, and filling one out for the wrong thing can send your message to the wrong place. ## What if I cannot reach anyone? Try the second line, then send an email with your number and the details, then call again within office hours. A voicemail with a clear number and a short description gets a call back. Please do not leave account numbers or card numbers in a message. If the problem is a safety issue, such as a fallen line, call 911 first. ### Sources - [hdiss.net/contact/](https://hdiss.net/contact/) (High Desert Internet, phones, email, PO Box, hours, read 2026-10-15) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) ### Related help - [Contact](https://hdiss.net/contact/) - [No internet: five checks before you call](https://hdiss.net/support/no-internet-five-checks/) - [High Desert Internet outage: check and report](https://hdiss.net/support/outage/) - [Read your bill](https://hdiss.net/support/read-your-bill/) - [Webmail](https://hdiss.net/webmail/) ## More general [Set up a new router](https://hdiss.net/support/set-up-a-new-router/) [Open a port or get a static IP](https://hdiss.net/support/open-a-port-or-static-ip/) [Connect a computer by Ethernet and confirm it is wired](https://hdiss.net/support/computer-ethernet-connection/) [Chromebook Wi-Fi and Ethernet: connect and troubleshoot](https://hdiss.net/support/computer-chromebook-network/) [Windows 11 Wi-Fi keeps dropping](https://hdiss.net/support/computer-windows-11-wifi-drops/) [Mac Wi-Fi keeps dropping](https://hdiss.net/support/computer-mac-wifi-drops/) ## Related questions ### Is there a different number for billing? Call the same lines. Written questions about the agreement go to billing@hdiss.net. ### Can I walk in? The mailing address is a PO box. Call before you visit anywhere. ### Who answers? A person, 9 to 5, every day. ## Call us. A person answers. 775-575-9593 and 775-391-5660, 9 to 5 every day. Email [info@hdiss.net](mailto:info@hdiss.net). Never climb to the antenna or touch the outdoor radio; that is our job.