--- title: Outlook 2021 and 2024: Add HDISS Email (POP) url: https://hdiss.net/support/email-outlook-2021-2024/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - [Help center](https://hdiss.net/support/) - Set up HDISS email in Outlook 2021 and Outlook 2024 Help center / Email settings # Set up High Desert Internet email in Outlook 2021 and Outlook 2024 Outlook 2021 and Outlook 2024 use the same classic File tab as Microsoft 365. Choose File, Add Account, type your full hdiss.net address, tick the manual setup box under Advanced options, pick POP, and use pop.hdiss.net and smtp.hdiss.net. Call 775-575-9593 for ports. [Call 775-575-9593](tel:7755759593) [Call 775-391-5660](tel:7753915660) [Webmail](https://hdissmail.hdiss.net/mail/) [Pay Online](https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) On the phone at the kitchen counter. Stock photo: Adobe Stock, not High Desert customers or staff. [Photo credits](https://hdiss.net/photo-credits/) These two versions are bought once rather than by subscription. Microsoft's help page lists them together with the other classic versions and gives one set of clicks for all of them, so your screens should match the steps below. ## Steps - Check the year under File, Office Account Open Outlook, select File, then Office Account. The product information lists 2021 or 2024 for a one-time purchase. If you see Microsoft 365 Apps instead, use the Microsoft 365 article. - Start the account wizard Select File, then Add Account. A fresh copy that has never been opened shows the same box on its welcome screen. - Enter the address and turn on manual setup Type the full address. Open Advanced options, tick Let me set up my account manually, and select Connect. - Pick POP Outlook asks for the account type. Choose POP. IMAP and Exchange will not work with High Desert Internet mail. - Fill in the server boxes Incoming: pop.hdiss.net. Outgoing: smtp.hdiss.net. User name: the full email address. We do not print ports or encryption settings here. If the screen asks for them, stop and call 775-575-9593 for the exact values. - Open More Settings before you finish Microsoft's POP and IMAP page says to turn on authentication for the outgoing server under More Settings. It is the setting most often missed. - Set the password and send a test Select Next, type the password, select Connect, and send a message to yourself. Open webmail afterward to see whether a copy is still on the server. ## Why does Outlook 2021 have its own article? Microsoft's page lists 2016, 2019, 2021, 2024 and Microsoft 365 as applying to the same steps, but a person looking at a screen wants the year they own. Writing the version down saves a wrong turn later. If you are unsure which you own, the sorting page [Outlook setup for High Desert Internet email](https://hdiss.net/support/email-outlook/) explains how to tell. ## Is Outlook 2021 still supported by Microsoft? The end-of-support notice this site read covers Office 2016 and 2019. It does not say that about 2021 or 2024, and this page makes no claim about their dates. Check Microsoft's lifecycle page for the date on your copy. Older copies have their own article, [Outlook 2016 and 2019](https://hdiss.net/support/email-outlook-2016-2019/). ## What if File shows no Add Account button? A copy managed by an employer or school may block personal accounts, and only that organization can change the block. A home copy should show the button. If it does not, call 775-575-9593 and describe the screen. ## Do I need to go outside or touch the antenna for this? Stay on the ground for all of this. The outdoor radio and its cable are not yours to handle, and a call to 775-575-9593 brings a technician if the problem is up there. ### Sources - [support.microsoft.com/en-us/office/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6](https://support.microsoft.com/en-us/office/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-c84ef146101b) (Microsoft, Add an email account to Outlook for Windows, classic Outlook tab, read 2026-10-15) - [support.microsoft.com/en-us/outlook/pop-and-imap-account-settings](https://support.microsoft.com/en-us/outlook/pop-and-imap-account-settings) (Microsoft, POP and IMAP account settings, read 2026-10-15) - [hdiss.net/webmail/](https://hdiss.net/webmail/) (High Desert Internet published server names, read 2026-10-15) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) ### Related help - [Set up HDISS email in Outlook](https://hdiss.net/support/email-outlook/) - [Set up HDISS email in classic Outlook for Microsoft 365](https://hdiss.net/support/email-outlook-microsoft-365/) - [Set up HDISS email in Outlook 2016 and Outlook 2019](https://hdiss.net/support/email-outlook-2016-2019/) - [Keeping email when you change devices](https://hdiss.net/guides/keeping-email-when-you-change-devices/) - [Webmail](https://hdiss.net/webmail/) - [Contact support](https://hdiss.net/support/contact-support/) ## More email settings [Set up HDISS email in Outlook](https://hdiss.net/support/email-outlook/) [Set up HDISS email in Apple Mail on a Mac](https://hdiss.net/support/email-apple-mail-mac/) [Set up HDISS email on an iPhone or iPad](https://hdiss.net/support/email-iphone-ipad/) [Set up HDISS email on Android (Gmail app)](https://hdiss.net/support/email-android-gmail-app/) [Set up HDISS email in Thunderbird](https://hdiss.net/support/email-thunderbird/) [Set up HDISS email in Windows Mail](https://hdiss.net/support/email-windows-mail/) ## Related questions ### Do I enter the same server names as the older Outlook articles? Yes. The server names do not change by version: pop.hdiss.net and smtp.hdiss.net. ### Can I move old mail from another Outlook? Yes, through a data file. Read the keep-your-mail guide before you move anything. ### Outlook asks me to approve a certificate. Stop and call 775-575-9593 before you click through it. ## Call us. A person answers. 775-575-9593 and 775-391-5660, 9 to 5 every day. Email [info@hdiss.net](mailto:info@hdiss.net). Never climb to the antenna or touch the outdoor radio; that is our job.