--- title: Find Your Router's Address and Sign In to It url: https://hdiss.net/support/find-your-router-address/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - [Help center](https://hdiss.net/support/) - Find your router's address and sign in to it Help center / General # Find your router's address and sign in to it Your router's address is the default gateway your computer or phone is using: on Windows type ipconfig in Command Prompt and read the Default Gateway line, and on a Mac and on phones it is in the Wi-Fi details. The router's label may also print the address and the starting login. [Call 775-575-9593](tel:7755759593) [Call 775-391-5660](tel:7753915660) [Webmail](https://hdissmail.hdiss.net/mail/) [Pay Online](https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) A Wi-Fi router on a shelf. Stock photo: Adobe Stock. [Photo credits](https://hdiss.net/photo-credits/) Many fixes on this site start with signing in to the router. The address is a number, like four short numbers separated by dots. You do not need to remember it. You need to find it once and write it down. If the label on the router and the gateway your computer reports disagree, trust the gateway, because that is the address your devices are using right now. ## Steps - Look at the router's label Many routers print the address, sometimes a name like routerlogin, and the starting login. Check there first. - On Windows Press the Windows key, type cmd, press Enter, type ipconfig and press Enter. Under your active adapter, find the line Default Gateway. That number is the router. - On a Mac Open System Settings, then Network, pick Wi-Fi or Ethernet, then Details. The router address is in the TCP/IP area. Older macOS uses System Preferences, Network, Advanced. - On an iPhone Settings, Wi-Fi, tap the info button by your network. The Router line shows the address. - On an Android phone Settings, Network, Wi-Fi, tap the settings icon by your network, and look in the details or advanced area for the gateway. - Type it in a browser Enter the number in the address bar, as you would a website, while you are on the home Wi-Fi. - Sign in Use the login on the label or the one you set. If you set it and lost it, a factory reset clears it; see [factory reset a router](https://hdiss.net/support/router-factory-reset/), which also erases your Wi-Fi settings. ## Is this the address High Desert uses? No. This is the address of your own router inside the house. It is not a public address, and it cannot be reached from outside. The glossary entry [IP address](https://hdiss.net/glossary/ip-address/) explains the difference. ## What if the page does not open? Check that you are on the home Wi-Fi or cabled to the router, not on a guest network or mobile data. Some routers use an app instead of a web page; see the brand articles such as [TP-Link Archer](https://hdiss.net/support/router-tp-link-archer/) or [Netgear Nighthawk](https://hdiss.net/support/router-netgear-nighthawk/). ## Is it safe to sign in? Yes, from inside your home. CISA's home Wi-Fi guidance says to change the default administrator login, so do that. See [updating your router's firmware](https://hdiss.net/support/router-update-firmware/). ## Do I need to go outside or touch the antenna for this? Everything here happens indoors. If you suspect the outdoor radio, do not climb or touch it or its cable. Call us instead. ### Sources - [noip.com/support/knowledgebase/finding-your-default-gateway](https://www.noip.com/support/knowledgebase/finding-your-default-gateway) (No-IP, finding the default gateway, third-party, seen in a search summary 2026-10-15; no Microsoft or Apple page was read) - [cisa.gov/audiences/high-risk-communities/projectupskill/module5](https://www.cisa.gov/audiences/high-risk-communities/projectupskill/module5) (CISA, Project Upskill Module 5, seen in a search summary 2026-10-15) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) ### Related help - [Give a camera or printer a fixed address on your router](https://hdiss.net/support/router-dhcp-reservation/) - [Update your router's firmware](https://hdiss.net/support/router-update-firmware/) - [Factory reset a router the right way](https://hdiss.net/support/router-factory-reset/) - [IP address](https://hdiss.net/glossary/ip-address/) - [Run a ping test before you call support](https://hdiss.net/support/ping-test-for-support/) - [Contact support](https://hdiss.net/support/contact-support/) ## More general [Set up a new router](https://hdiss.net/support/set-up-a-new-router/) [Open a port or get a static IP](https://hdiss.net/support/open-a-port-or-static-ip/) [Contact support](https://hdiss.net/support/contact-support/) [Connect a computer by Ethernet and confirm it is wired](https://hdiss.net/support/computer-ethernet-connection/) [Chromebook Wi-Fi and Ethernet: connect and troubleshoot](https://hdiss.net/support/computer-chromebook-network/) [Windows 11 Wi-Fi keeps dropping](https://hdiss.net/support/computer-windows-11-wifi-drops/) ## Related questions ### Does every router use the same number? No. ### I see two gateways. You may be on a VPN or two networks. ### What is the login on the label? The router maker's starting one. ## Call us. A person answers. 775-575-9593 and 775-391-5660, 9 to 5 every day. Email [info@hdiss.net](mailto:info@hdiss.net). Never climb to the antenna or touch the outdoor radio; that is our job.