--- title: Nintendo Switch: Connect and Read the Connection Test url: https://hdiss.net/support/game-nintendo-switch/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - [Help center](https://hdiss.net/support/) - Connect a Nintendo Switch and read its connection test Help center / TVs, cameras, phones and printers # Connect a Nintendo Switch and read its connection test On a Switch open System Settings, then Internet, and pick Internet Settings to join Wi-Fi, then Test Connection. The result lists a NAT type from A to F; third-party guides group A and B as open, C as moderate and D to F as strict. [Call 775-575-9593](tel:7755759593) [Call 775-391-5660](tel:7753915660) [Webmail](https://hdissmail.hdiss.net/mail/) [Pay Online](https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) A family streaming TV at home. Stock photo: Adobe Stock, not High Desert customers or staff. [Photo credits](https://hdiss.net/photo-credits/) The Switch has a built-in test that shows connection results and a NAT type. A letter in that result confuses people. This page reads it for you without promising a particular grade on any line. ## Steps - Open System Settings and choose Internet It is the gear icon on the home screen. - Choose Internet Settings and pick your Wi-Fi Type the password. A Switch dock may have a LAN port; a cable adapter is needed for the handheld. - Run Test Connection Third-party guides place it under Internet. It reports whether you are connected and the NAT type. - Read the letter A and B are the open end, C is moderate, and D to F are strict. A strict type can limit who you can play with. - Ask the friend too If only one friend cannot connect, have them run the test, since their grade may be the strict one. - Move closer or use a cable The Switch has a modest Wi-Fi chip. Moving the router closer often helps more than a setting. - Call before changing router settings UPnP, port forwarding and DMZ are named in guides. DMZ exposes the console and is a last resort. Ask 775-575-9593 first. ## Does my fixed wireless line affect the NAT type? It can, depending on how addresses are handed out and what your own router does. We make no promise about the result. The guide on [carrier-grade NAT, cameras and gaming](https://hdiss.net/guides/cgnat-cameras-and-gaming/) explains the idea, and [gaming, NAT, ping](https://hdiss.net/guides/gaming-nat-ping-and-what-to-ask/) lists what to ask. ## Why does the Switch drop out of online play? The Wi-Fi radio may have a poor signal where you sit. Test with the console in the same room as the router. If it works there, a mesh node or a cable fixes the far room. See [Wi-Fi dead spots](https://hdiss.net/support/wifi-dead-spots/). ## Do game downloads count? Yes. Each High Desert service level has a data transfer limit; the size is by email at info@hdiss.net, and use over it is $1 per gigabyte in a billing cycle, per the service agreement. ## What if the Switch cannot find my Wi-Fi at all? Move the console into the same room as the router and look again. If the name appears, the signal was the problem and a mesh node or a cable fixes the far room. If the name never appears, check that the router is not set to hide its name, and that a separate 2.4 GHz name exists if the router merges bands. A Switch also stops finding Wi-Fi when it is in a dock that blocks its antenna or when a case is too thick. Take it out and test handheld. If none of that helps, restart the router, then call 775-575-9593 and read us what the console says. ## Do I need to go outside or touch the antenna for this? Please keep off the roof. The antenna, radio and outdoor cable are handled only by a High Desert technician, and a phone call starts that. ### Sources - [en-americas-support.nintendo.com/](https://en-americas-support.nintendo.com/) (Nintendo support; no page loaded on 2026-10-15; steps are generic from third-party guides found by search) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) ### Related help - [Gaming: NAT types, ping and what to ask your provider](https://hdiss.net/guides/gaming-nat-ping-and-what-to-ask/) - [CGNAT: what it means for cameras, gaming and remote access](https://hdiss.net/guides/cgnat-cameras-and-gaming/) - [Open a port or get a static IP](https://hdiss.net/support/open-a-port-or-static-ip/) - [Wi-Fi dead spots](https://hdiss.net/support/wifi-dead-spots/) - [How much data game downloads and updates use](https://hdiss.net/guides/how-much-data-do-game-downloads-use/) - [Contact support](https://hdiss.net/support/contact-support/) ## More tvs, cameras, phones and printers [Connect a Roku or Roku TV and fix buffering](https://hdiss.net/support/tv-roku/) [Connect an Apple TV and fix buffering](https://hdiss.net/support/tv-apple-tv/) [Connect an Amazon Fire TV and fix buffering](https://hdiss.net/support/tv-amazon-fire-tv/) [Connect a Google TV Streamer or Chromecast and fix buffering](https://hdiss.net/support/tv-google-tv-streamer/) [Connect a Sony, TCL or Hisense Google TV and fix buffering](https://hdiss.net/support/tv-google-tv-sets/) [Connect a Samsung smart TV and fix buffering](https://hdiss.net/support/tv-samsung-smart-tv/) ## Related questions ### Is the Switch 2 the same? Check Nintendo's page. ### What is UPnP? A router feature that opens ports automatically. ### Can I use a phone hotspot? That is a different connection. ## Call us. A person answers. 775-575-9593 and 775-391-5660, 9 to 5 every day. Email [info@hdiss.net](mailto:info@hdiss.net). Never climb to the antenna or touch the outdoor radio; that is our job.