--- title: eero Mesh: Setup on High Desert Internet url: https://hdiss.net/support/router-eero/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - [Help center](https://hdiss.net/support/) - Set up eero on your High Desert connection Help center / Routers and Wi-Fi # Set up eero on your High Desert connection Plug the High Desert injector cable into the gateway eero, the one with an Ethernet port, power it on and follow the eero app. If the app cannot find an internet connection, call 775-575-9593. [Call 775-575-9593](tel:7755759593) [Call 775-391-5660](tel:7753915660) [Webmail](https://hdissmail.hdiss.net/mail/) [Pay Online](https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) A Wi-Fi router on a shelf. Stock photo: Adobe Stock. [Photo credits](https://hdiss.net/photo-credits/) An eero system has one gateway unit that connects to the internet line and other units that spread Wi-Fi. eero's support pages say the gateway needs an Ethernet port, a power cord, an Ethernet cable and an internet connection. The company's page itself returned a server error, so check it directly if a screen differs. ## Steps - Install the eero app and create an account Do this first so the app is ready when the unit lights up. - Disconnect the old router Unplug the cable that goes from the High Desert injector to your old router. Leave the injector powered. - Connect the injector cable to the gateway eero Either Ethernet port on the unit works, per a summary of eero's support text. Your High Desert service arrives on the Ethernet cable that leaves the indoor power injector; it plugs into the router's internet (WAN) port. - Plug in the gateway eero Wait for the light to show it is ready for setup. The app tells you what the colors mean. - Follow the app The app detects the gateway, then asks you to name the network and set a password. - Add the other eeros The summary says extra units can connect by Wi-Fi or by Ethernet, and Ethernet is more stable. The app guides placement. - If the app reports no internet Restart the injector, wait for its light, restart the eero, and try again. Then call 775-575-9593. A summary of eero's support text says some providers need special configuration, so ask us before you change any advanced setting. ## Does eero need a modem? A summary of eero's support text says eero works with a modem, a fiber terminal or other upstream device, as long as an Ethernet cable can reach the gateway. For High Desert, the upstream device is the power injector, not a modem. ## Does eero have a subscription? We do not publish eero's prices, and none of this page depends on one. Check eero's site for what its plans include. ## Where do I put the second eero? Place it where it still gets a good signal from the first. The guide [whole-home Wi-Fi and mesh](https://hdiss.net/guides/whole-home-wifi-and-mesh/) covers placement, and [Wi-Fi dead spots](https://hdiss.net/support/wifi-dead-spots/) helps if one room stays weak. ## Do I need to go outside or touch the antenna for this? This task never calls for a ladder. The outdoor radio and the cable that runs to it should not be touched by anyone but our technician. ### Sources - [support.eero.com/hc/en-us/articles/207937603-How-do-I-set-up-eero](https://support.eero.com/hc/en-us/articles/207937603-How-do-I-set-up-eero) (eero, How do I set up eero; the page returned an error on 2026-10-15 and was read only as a search summary; steps are generic) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) ### Related help - [Set up a new router](https://hdiss.net/support/set-up-a-new-router/) - [Wi-Fi dead spots](https://hdiss.net/support/wifi-dead-spots/) - [Whole-home Wi-Fi and mesh: when you need it](https://hdiss.net/guides/whole-home-wifi-and-mesh/) - [Update your router's firmware](https://hdiss.net/support/router-update-firmware/) - [Restart your equipment in the right order](https://hdiss.net/support/restart-your-equipment/) - [Contact support](https://hdiss.net/support/contact-support/) ## More routers and wi-fi [Set up a Netgear Nighthawk router on your High Desert connection](https://hdiss.net/support/router-netgear-nighthawk/) [Set up Netgear Orbi mesh on your High Desert connection](https://hdiss.net/support/router-netgear-orbi/) [Set up a TP-Link Archer router on your High Desert connection](https://hdiss.net/support/router-tp-link-archer/) [Set up TP-Link Deco mesh on your High Desert connection](https://hdiss.net/support/router-tp-link-deco/) [Set up an ASUS router or ZenWiFi mesh on your High Desert connection](https://hdiss.net/support/router-asus/) [Set up a Linksys router or Velop mesh on your High Desert connection](https://hdiss.net/support/router-linksys/) ## Related questions ### Is eero a good fit? We do not rate brands. ### Can I use the eero app away from home? That depends on the app and the account. ### My modem-router combo is in the way. You do not have one with High Desert. ## Call us. A person answers. 775-575-9593 and 775-391-5660, 9 to 5 every day. Email [info@hdiss.net](mailto:info@hdiss.net). Never climb to the antenna or touch the outdoor radio; that is our job.