--- title: Split 2.4 GHz and 5 GHz So a Smart Device Can Join url: https://hdiss.net/support/router-split-2-4-and-5-ghz/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - [Help center](https://hdiss.net/support/) - Split 2.4 GHz and 5 GHz so a smart device can join Help center / Routers and Wi-Fi # Split 2.4 GHz and 5 GHz so a smart device can join Many smart cameras and plugs join only 2.4 GHz Wi-Fi: Wyze, Blink and eufy all say so. If your router uses one name for both bands, the device may not see the right one. Give each band its own name for setup, join the device to the 2.4 GHz name, then you may leave the names split. [Call 775-575-9593](tel:7755759593) [Call 775-391-5660](tel:7753915660) [Webmail](https://hdissmail.hdiss.net/mail/) [Pay Online](https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) A Wi-Fi router on a shelf. Stock photo: Adobe Stock. [Photo credits](https://hdiss.net/photo-credits/) Dual-band routers send two Wi-Fi signals. The 2.4 GHz signal reaches farther and the 5 GHz signal is faster. Many routers merge them under one name and move devices between them. That is convenient for phones and trouble for a small camera that only understands one band. ## Steps - Find out if the device needs 2.4 GHz Read its page. Wyze says most of its cameras join only 2.4 GHz networks and will not join 5 GHz. Blink says its products connect to 2.4 GHz and that merged bands are not supported. eufy says its devices cannot join 5 GHz and the name should not be hidden. - Sign in to the router Use the router's app or its address. If you do not know the address, see [finding your router's address](https://hdiss.net/support/find-your-router-address/). - Find the setting that merges the bands Routers call it Smart Connect, band steering or a similar name. If a setting like that is on, turn it off. Names vary, so look in the Wi-Fi section. - Give each band its own name Add 2G and 5G to the end of the name. Keep the same password if you like. - Put your phone on the 2.4 GHz name Many setup apps check which network the phone is on. Join the 2.4 GHz name before starting. - Add the device Follow the maker's steps with the phone on the 2.4 GHz name. - Decide whether to merge again Once the device is set up, you can leave the names split, or merge again. If the device drops off after merging, split them again. ## Does splitting make my internet slower? No. Splitting only changes the names and who goes where. Your plan speed is set by the High Desert connection, and Wi-Fi speed is a separate matter that the guide [2.4 versus 5 versus 6 GHz](https://hdiss.net/guides/2-4-vs-5-vs-6-ghz/) explains. ## What if my device sees only 5 GHz? Move closer to the router during setup, because 2.4 GHz is sometimes weak behind walls. If it still fails, call 775-575-9593 and say the brand and what the app says. ## What if I have a mesh system? Some mesh apps let you split bands and some do not. Look in the app's Wi-Fi settings, or try a guest network that is 2.4 GHz only, as a Canon community thread suggests for a printer. See the matching brand article. ## Do I need to go outside or touch the antenna for this? Nothing on this page needs you to go outside. Never climb to the antenna or touch the outdoor radio or its cable; call and a technician comes to the house. ### Sources - [support.wyze.com/hc/en-us/articles/10035278203547-Wyze-Tips-to-Improve-your-Wi-Fi-Connecti](https://support.wyze.com/hc/en-us/articles/10035278203547-Wyze-Tips-to-Improve-your-Wi-Fi-Connectivity) (Wyze, Wi-Fi tips, 2.4 GHz requirement, seen in a search summary 2026-10-15; page not opened) - [support.blinkforhome.com/wi-fi-or-network-issues/understanding-wifi-network-requirements](https://support.blinkforhome.com/wi-fi-or-network-issues/understanding-wifi-network-requirements) (Blink, Wi-Fi and network requirements, read 2026-10-15) - [service.eufy.com/article-description/Failed-to-Connect-eufy-HomeBase-to-WiFi-Network](https://service.eufy.com/article-description/Failed-to-Connect-eufy-HomeBase-to-WiFi-Network) (eufy, HomeBase 2.4 GHz requirement, seen in a search summary 2026-10-15) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) ### Related help - [Find your router's address and sign in to it](https://hdiss.net/support/find-your-router-address/) - [2.4 GHz vs 5 GHz vs 6 GHz Wi-Fi](https://hdiss.net/guides/2-4-vs-5-vs-6-ghz/) - [Blink cameras on your High Desert connection](https://hdiss.net/support/camera-blink/) - [Wyze cameras on your High Desert connection](https://hdiss.net/support/camera-wyze/) - [eufy cameras on your High Desert connection](https://hdiss.net/support/camera-eufy/) - [Contact support](https://hdiss.net/support/contact-support/) ## More routers and wi-fi [Set up a Netgear Nighthawk router on your High Desert connection](https://hdiss.net/support/router-netgear-nighthawk/) [Set up Netgear Orbi mesh on your High Desert connection](https://hdiss.net/support/router-netgear-orbi/) [Set up a TP-Link Archer router on your High Desert connection](https://hdiss.net/support/router-tp-link-archer/) [Set up TP-Link Deco mesh on your High Desert connection](https://hdiss.net/support/router-tp-link-deco/) [Set up an ASUS router or ZenWiFi mesh on your High Desert connection](https://hdiss.net/support/router-asus/) [Set up a Linksys router or Velop mesh on your High Desert connection](https://hdiss.net/support/router-linksys/) ## Related questions ### Does a camera on 2.4 GHz work from my phone anywhere? Yes, if it has internet. ### Is 2.4 GHz less secure? Not by the band itself. ### Will my old devices stay joined? Usually they re-join. ## Call us. A person answers. 775-575-9593 and 775-391-5660, 9 to 5 every day. Email [info@hdiss.net](mailto:info@hdiss.net). Never climb to the antenna or touch the outdoor radio; that is our job.