--- title: Amazon Echo: Reconnect After a New Router or Password url: https://hdiss.net/support/speaker-amazon-echo/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - [Help center](https://hdiss.net/support/) - Reconnect Amazon Echo devices after a new router or password Help center / TVs, cameras, phones and printers # Reconnect Amazon Echo devices after a new router or password Open the Alexa app, go to Devices, pick the Echo, open its settings, and change or add the Wi-Fi network. Amazon's help page says Echo devices with a screen change Wi-Fi on the device itself. Echo works with 2.4 GHz and 5 GHz home networks, but not ad-hoc networks. [Call 775-575-9593](tel:7755759593) [Call 775-391-5660](tel:7753915660) [Webmail](https://hdissmail.hdiss.net/mail/) [Pay Online](https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) A Wi-Fi router on a shelf. Stock photo: Adobe Stock. [Photo credits](https://hdiss.net/photo-credits/) A new router or a new password knocks every Echo offline at once, and the speaker says it is having trouble connecting. Each Echo has to be told the new details. Doing them one at a time from the app is quicker than it sounds. ## Steps - List your Echo devices Count them, including the ones in bedrooms and the garage. Each needs the steps below. - Open the Alexa app and tap Devices Find the Echo that is offline. - Open its Device Settings Amazon's page says to choose the device, then Device Settings, then the option to change or remove the Wi-Fi network. - Choose the new network Pick your new Wi-Fi name and type the password. The app tells you to put the Echo in setup mode if it asks. - On an Echo with a screen, use the screen Amazon's page says to change the Wi-Fi on the device itself. Swipe down for settings and pick Wi-Fi. - Wait for the confirmation The speaker announces that it is connected. - Repeat for each device Try keeping the old name and password on the new router next time. See [setting up a new router](https://hdiss.net/support/set-up-a-new-router/). ## Which Wi-Fi band should an Echo use? Amazon's page says Echo devices work with 2.4 GHz and 5 GHz home networks, and not with ad-hoc or peer-to-peer ones. If one Echo fails to connect to a combined network, the split-bands article may help; see [splitting 2.4 GHz and 5 GHz](https://hdiss.net/support/router-split-2-4-and-5-ghz/). ## Why does Alexa say it has trouble connecting? It means the speaker lost the network. That can be a router restart, a new password, or the High Desert line being down. Check another device. If the whole house is offline, use [the five checks](https://hdiss.net/support/no-internet-five-checks/). ## Can I control smart home gear through the Echo during an outage? Often not, since many devices need the internet. The guide [smart home when the internet drops](https://hdiss.net/guides/smart-home-when-the-internet-drops/) explains what keeps working. ## What if an Echo will not show up in the app? Unplug it for thirty seconds and plug it in again. Wait for the light ring to show it is ready for setup, then open the Alexa app and add the device again. Keep the phone close to the speaker, and check that the phone is on the same Wi-Fi network you want the speaker to join. If you changed both the router and the password, one stubborn Echo can leave the others fine. Start with the Echo nearest the router. A far one may simply be out of range of a new router that sits in a different place; the Wi-Fi dead spots page covers moving or adding a node. ## Do I need to go outside or touch the antenna for this? Work from inside the house only. If the trouble seems to be at the antenna, leave the radio and its cable alone and call; a technician will come. ### Sources - [amazon.com/gp/help/customer/display.html?nodeId=GKC33PUJZTSDWQK6](https://www.amazon.com/gp/help/customer/display.html?nodeId=GKC33PUJZTSDWQK6) (Amazon, Connect Alexa to Wi-Fi or Update Network Settings; the page returned a server error when fetched on 2026-10-15 and was read only as a search summary) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) ### Related help - [Set up a new router](https://hdiss.net/support/set-up-a-new-router/) - [Split 2.4 GHz and 5 GHz so a smart device can join](https://hdiss.net/support/router-split-2-4-and-5-ghz/) - [Reconnect Google Nest speakers and displays after a new router or password](https://hdiss.net/support/speaker-google-nest/) - [No internet: five checks before you call](https://hdiss.net/support/no-internet-five-checks/) - [What smart thermostats, locks and doorbells do when the internet drops](https://hdiss.net/guides/smart-home-when-the-internet-drops/) - [Contact support](https://hdiss.net/support/contact-support/) ## More tvs, cameras, phones and printers [Connect a Roku or Roku TV and fix buffering](https://hdiss.net/support/tv-roku/) [Connect an Apple TV and fix buffering](https://hdiss.net/support/tv-apple-tv/) [Connect an Amazon Fire TV and fix buffering](https://hdiss.net/support/tv-amazon-fire-tv/) [Connect a Google TV Streamer or Chromecast and fix buffering](https://hdiss.net/support/tv-google-tv-streamer/) [Connect a Sony, TCL or Hisense Google TV and fix buffering](https://hdiss.net/support/tv-google-tv-sets/) [Connect a Samsung smart TV and fix buffering](https://hdiss.net/support/tv-samsung-smart-tv/) ## Related questions ### Does the Echo need the app to change Wi-Fi? The app is Amazon's route for speakers without screens. ### My Echo is far from the router. Move it closer for setup. ### Is there a limit on devices? See the devices guide. ## Call us. A person answers. 775-575-9593 and 775-391-5660, 9 to 5 every day. Email [info@hdiss.net](mailto:info@hdiss.net). Never climb to the antenna or touch the outdoor radio; that is our job.