--- title: Google TV Streamer and Chromecast: Connect and Fix Buffering url: https://hdiss.net/support/tv-google-tv-streamer/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - [Help center](https://hdiss.net/support/) - Connect a Google TV Streamer or Chromecast and fix buffering Help center / TVs, cameras, phones and printers # Connect a Google TV Streamer or Chromecast and fix buffering For a Google TV Streamer or a Chromecast with Google TV, use the TV itself to change Wi-Fi. Google says to open Settings from the top right, select your current network, choose Forget network, and set the device up on the new one. If it is not on any network, Google says to factory reset it first. [Call 775-575-9593](tel:7755759593) [Call 775-391-5660](tel:7753915660) [Webmail](https://hdissmail.hdiss.net/mail/) [Pay Online](https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) A family streaming TV at home. Stock photo: Adobe Stock, not High Desert customers or staff. [Photo credits](https://hdiss.net/photo-credits/) Google's support page about changing the Wi-Fi network on its streaming devices separates two groups. The Google TV Streamer and Chromecast with Google TV are changed from the TV. Older Chromecasts are changed in the Google Home app. Google also says these devices remember only one network at a time. ## Steps - Work out which device you have A box with a remote and its own home screen is a Google TV Streamer or Chromecast with Google TV. A small puck with no remote is an older Chromecast, set up from the Google Home app. - Open Settings on the TV Google says Settings is at the top right of the screen. - Find the Wi-Fi network option Select your current network. - Choose Forget network Google lists this step. It removes the old name and password. - Set up the device on the new network Follow the on-screen setup, or the Google Home app, with the new Wi-Fi name and password. - If it has no network at all, reset first Google says to perform a factory reset, then set it up on the new network. - Test with a show you know If video buffers, restart the router, move the device out from behind the TV, or use an Ethernet adapter if your model supports one. ## Why does it need setup again after I swap routers? Because it stored the old network name and password. A new router with a different name is a new network. You can avoid the whole step if you give the new router the same name and password as the old one. See [setting up a new router](https://hdiss.net/support/set-up-a-new-router/). ## What does buffering look like on a streamer? The picture pauses and shows a spinner, or drops to a blurry picture. Test the same video on a phone next to the TV. If the phone plays fine, the streamer's Wi-Fi spot is the issue. The checks in [one device is slow](https://hdiss.net/support/one-device-is-slow/) apply. ## Does a Chromecast stream from my phone or from the internet? Both kinds exist. A Chromecast usually fetches the video itself over your connection, while your phone just tells it what to play. Either way, the video comes down the High Desert line. The guide [smart TVs and streaming boxes](https://hdiss.net/guides/smart-tv-and-streaming-boxes/) has more. ## Do I need to go outside or touch the antenna for this? Keep your feet on the ground while you do this. A problem at the antenna or the radio is a phone call, not a climb. ### Sources - [support.google.com/chromecast/answer/7331010?hl=en](https://support.google.com/chromecast/answer/7331010?hl=en) (Google Streaming Help, Change the Wi-Fi network of Google streaming devices, read 2026-10-15; the one-network note was read through a search summary on 2026-10-15) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) ### Related help - [Setting up a smart TV and streaming boxes](https://hdiss.net/guides/smart-tv-and-streaming-boxes/) - [Set up a new router](https://hdiss.net/support/set-up-a-new-router/) - [One device is slow](https://hdiss.net/support/one-device-is-slow/) - [Connect a Sony, TCL or Hisense Google TV and fix buffering](https://hdiss.net/support/tv-google-tv-sets/) - [Reconnect Google Nest speakers and displays after a new router or password](https://hdiss.net/support/speaker-google-nest/) - [Contact support](https://hdiss.net/support/contact-support/) ## More tvs, cameras, phones and printers [Connect a Roku or Roku TV and fix buffering](https://hdiss.net/support/tv-roku/) [Connect an Apple TV and fix buffering](https://hdiss.net/support/tv-apple-tv/) [Connect an Amazon Fire TV and fix buffering](https://hdiss.net/support/tv-amazon-fire-tv/) [Connect a Sony, TCL or Hisense Google TV and fix buffering](https://hdiss.net/support/tv-google-tv-sets/) [Connect a Samsung smart TV and fix buffering](https://hdiss.net/support/tv-samsung-smart-tv/) [Connect an LG smart TV and fix buffering](https://hdiss.net/support/tv-lg-smart-tv/) ## Related questions ### Will my phone's data run down? Not while casting from the internet. ### Can I use the Google Home app for a Streamer? Settings on the TV is Google's documented route. ### Does it need a Google account? Setup asks for one. ## Call us. A person answers. 775-575-9593 and 775-391-5660, 9 to 5 every day. Email [info@hdiss.net](mailto:info@hdiss.net). Never climb to the antenna or touch the outdoor radio; that is our job.