--- title: Roku and Roku TV: Connect and Fix Buffering url: https://hdiss.net/support/tv-roku/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - [Help center](https://hdiss.net/support/) - Connect a Roku or Roku TV and fix buffering Help center / TVs, cameras, phones and printers # Connect a Roku or Roku TV and fix buffering On a Roku, open Settings, then Network, set up the connection as wireless or wired, and run Check connection. Menu names may differ by model. If video buffers, try a cable, the 5 GHz name, or a spot closer to the router. [Call 775-575-9593](tel:7755759593) [Call 775-391-5660](tel:7753915660) [Webmail](https://hdissmail.hdiss.net/mail/) [Pay Online](https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) A family streaming TV at home. Stock photo: Adobe Stock, not High Desert customers or staff. [Photo credits](https://hdiss.net/photo-credits/) Streaming boxes and TVs that run Roku are common in homes that left cable. A Roku shows a connection test of its own, which saves guessing. Buffering has a short list of causes, and most are in the house, not on the High Desert line. ## Steps - Open Settings, then Network Press Home on the remote, scroll to Settings, and choose Network. - Choose Set up connection Pick Wireless to use Wi-Fi, or Wired if the Roku has an Ethernet port and a cable runs to the router. - Pick your Wi-Fi name and type the password If the router has two names, one for 2.4 GHz and one for 5 GHz, try the 5 GHz name when the Roku is in the same room or the next one. - Run Check connection Third-party Roku guides place it under Settings, Network. It reports whether the Roku reached the router and the internet, and a speed reading. - Read the result against what you stream A reading is only a snapshot. Our guide on [how much data streaming uses](https://hdiss.net/guides/how-much-data-does-streaming-use/) shows what each quality level needs. Speeds on this site are up to figures for the plan, not a promise at one device. - Restart the Roku Under Settings, System, choose Power and Restart, or unplug it for ten seconds. - Move closer or use a cable If buffering stays, move the router nearer, add a mesh node, or run an Ethernet cable. Each helps more than another restart. ## Where does buffering usually come from? In a home on a fixed wireless line, buffering at night with several people online is often Wi-Fi congestion or a weak signal at the TV. Test another device beside the TV. If it is fast there, the Roku's spot is the problem. Our [one device is slow](https://hdiss.net/support/one-device-is-slow/) page walks the check. ## Does a Roku use a lot of data? Streaming video uses more than most things at home. Each High Desert service level has a data transfer limit; the size is available by emailing info@hdiss.net, and use over it is billed at $1 per gigabyte in a billing cycle, per the service agreement. The guide [data transfer limits and your usage](https://hdiss.net/guides/data-transfer-limits-and-your-usage/) explains it. ## Why did Roku lose Wi-Fi after I changed my router? A new router means a new network name or password, so the Roku forgets the old one. Choose Set up connection again and pick the new name. ## Do I need to go outside or touch the antenna for this? Please keep off the roof. The antenna, radio and outdoor cable are handled only by a High Desert technician, and a phone call starts that. ### Sources - [support.roku.com/](https://support.roku.com/) (Roku support; the article address tried did not load on 2026-10-15; steps are generic and menu names come from third-party guides found by search) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) ### Related help - [Setting up a smart TV and streaming boxes](https://hdiss.net/guides/smart-tv-and-streaming-boxes/) - [How much data streaming video uses](https://hdiss.net/guides/how-much-data-does-streaming-use/) - [One device is slow](https://hdiss.net/support/one-device-is-slow/) - [Wi-Fi dead spots](https://hdiss.net/support/wifi-dead-spots/) - [Slow internet checklist](https://hdiss.net/support/slow-internet-checklist/) - [Contact support](https://hdiss.net/support/contact-support/) ## More tvs, cameras, phones and printers [Connect an Apple TV and fix buffering](https://hdiss.net/support/tv-apple-tv/) [Connect an Amazon Fire TV and fix buffering](https://hdiss.net/support/tv-amazon-fire-tv/) [Connect a Google TV Streamer or Chromecast and fix buffering](https://hdiss.net/support/tv-google-tv-streamer/) [Connect a Sony, TCL or Hisense Google TV and fix buffering](https://hdiss.net/support/tv-google-tv-sets/) [Connect a Samsung smart TV and fix buffering](https://hdiss.net/support/tv-samsung-smart-tv/) [Connect an LG smart TV and fix buffering](https://hdiss.net/support/tv-lg-smart-tv/) ## Related questions ### Does Roku need a certain speed? Roku publishes recommended speeds on its support site; this page does not repeat them. ### Can I use Wi-Fi 6 with it? Depends on the model. ### Do I need an Ethernet cable? Not required, but steadier. ## Call us. A person answers. 775-575-9593 and 775-391-5660, 9 to 5 every day. Email [info@hdiss.net](mailto:info@hdiss.net). Never climb to the antenna or touch the outdoor radio; that is our job.