--- title: magicJack on Your High Desert Connection url: https://hdiss.net/support/voip-magicjack/ business: High Desert Internet Services (HDISS) phone: 775-575-9593, 775-391-5660 email: info@hdiss.net mailing_address: Home base: 200 S Virginia St, Suite 760, Reno NV 89501 (dispatch office, not a walk-in store). Mail: Billing Dept., PO Box 11353, Reno NV 89510 hours: Office open 9:00 AM to 5:00 PM, seven days a week. Network watched around the clock. type: Fixed wireless internet service provider (homes and small businesses), web hosting, customer email, domain registration service_area: Northern Nevada - Washoe, Lyon, Storey, Churchill and Douglas counties and Carson City; availability is checked address by address (line of sight to a tower) plans: Bronze $50/mo up to 500 Mbps down, up to 200 Mbps up; Silver $75/mo up to 800 down, up to 200 up; Gold $99/mo up to 1 Gig down, up to 200 up; ask about the up to 1 Gig / 1 Gig ultra-low-latency service no_online_purchase: true (check your address or call; existing customers pay at https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) since: 2002 --- - [Home](https://hdiss.net/) - [Help center](https://hdiss.net/support/) - Set up magicJack on your High Desert connection Help center / TVs, cameras, phones and printers # Set up magicJack on your High Desert connection magicJack's help page requires a minimum of 5 Mbps download and 3 Mbps upload, and says dial-up and satellite do not give enough bandwidth or speed. It lists broadband, cable, DSL and Wi-Fi when connected through a computer. A High Desert plan lists up to 200 Mbps for upload, so the numbers fit on paper. [Call 775-575-9593](tel:7755759593) [Call 775-391-5660](tel:7753915660) [Webmail](https://hdissmail.hdiss.net/mail/) [Pay Online](https://www2.fernley.net/hdiss/onlinepay/paymentform.cfm) A Wi-Fi router on a shelf. Stock photo: Adobe Stock. [Photo credits](https://hdiss.net/photo-credits/) magicJack is a small phone adapter that plugs into the internet. The company's requirements page has a short list. Reading it before you plug in saves a call to the wrong place. ## Steps - Read the speed line magicJack's page: a minimum of 5 Mbps down and 3 Mbps up. Plans list up to speeds, so test yours; see [how to run a speed test](https://hdiss.net/guides/how-to-run-a-speed-test/). - Note the connection types listed magicJack lists broadband, cable, DSL and Wi-Fi when the device is connected through a computer, and rules out dial-up and satellite. - Use a cable to the router Newer models connect directly to a router or modem by Ethernet. Plug it into a numbered LAN port on your router, not the injector cable. - Plug in a regular phone Use a corded or cordless phone on the phone jack. - Power it up and wait Let the lights settle. - Test a call Call your cell phone and listen in both directions. - If calls break up, test the line Run a speed test, then check what else is using the upload; see [why video calls freeze](https://hdiss.net/guides/why-video-calls-freeze/). ## Why does the minimum matter if my plan is fast? Because the plan figure is an up to number and the line is shared with everything in the house. A phone call needs steady upload more than a huge number. If someone is backing up photos, a call suffers. The guide [see what is using your bandwidth](https://hdiss.net/guides/see-what-is-using-your-bandwidth/) helps find it. ## Does magicJack work with a fixed wireless line? magicJack's page names broadband and says nothing about fixed wireless. We make no promise. Call quality is between you and magicJack; the guide [VoIP phones over fixed wireless](https://hdiss.net/guides/voip-phones-over-fixed-wireless/) covers what to ask first. ## Can I use it away from home? Check magicJack. It depends on the device and the app. ## What if the numbers on the page do not match my speed test? The page gives a minimum for the device to work, and a speed test gives one reading at one moment. If your reading is under the minimum, 5 Mbps down or the 3 Mbps minimum up, run it again with nothing else using the line, and again at a busy hour. A reading that dips below the minimum only at night tells you the line is shared with the household, not that anything is broken. Plans list up to speeds, and the real number moves with weather, the path from the tower and the time of day. If readings are low at every hour, call 775-575-9593 and give us the times and the numbers. Do not climb to the antenna or touch the outdoor radio; a technician handles that. ## Do I need to go outside or touch the antenna for this? Indoor work only. The radio on your roof or pole, and the cable to it, stay untouched; ring 775-575-9593 and we send a technician. ### Sources - [help.magicjack.com/faq/support/get-started/magicjack-requirements/](https://help.magicjack.com/faq/support/get-started/magicjack-requirements/) (magicJack, magicJack requirements, read 2026-10-15; read through a search summary on 2026-10-15) ### Talk to a person - Call [775-575-9593](tel:7755759593) [775-391-5660](tel:7753915660) Open 9-5 every day - Email [info@hdiss.net](mailto:info@hdiss.net) [Check my address](https://hdiss.net/check-availability/#check) ### Related help - [VoIP phones over fixed wireless](https://hdiss.net/guides/voip-phones-over-fixed-wireless/) - [How to run a speed test the right way](https://hdiss.net/guides/how-to-run-a-speed-test/) - [Why video calls freeze and how to fix it](https://hdiss.net/guides/why-video-calls-freeze/) - [How to see what is using your bandwidth](https://hdiss.net/guides/see-what-is-using-your-bandwidth/) - [Contact support](https://hdiss.net/support/contact-support/) ## More tvs, cameras, phones and printers [Connect a Roku or Roku TV and fix buffering](https://hdiss.net/support/tv-roku/) [Connect an Apple TV and fix buffering](https://hdiss.net/support/tv-apple-tv/) [Connect an Amazon Fire TV and fix buffering](https://hdiss.net/support/tv-amazon-fire-tv/) [Connect a Google TV Streamer or Chromecast and fix buffering](https://hdiss.net/support/tv-google-tv-streamer/) [Connect a Sony, TCL or Hisense Google TV and fix buffering](https://hdiss.net/support/tv-google-tv-sets/) [Connect a Samsung smart TV and fix buffering](https://hdiss.net/support/tv-samsung-smart-tv/) ## Related questions ### Does it need a computer? Newer models do not, per magicJack's pages. ### Is there a data effect? Calls use little. ### What about 911? Set the address with magicJack. ## Call us. A person answers. 775-575-9593 and 775-391-5660, 9 to 5 every day. Email [info@hdiss.net](mailto:info@hdiss.net). Never climb to the antenna or touch the outdoor radio; that is our job.