Check my address

Fixed wireless works only when the antenna on your home can see a tower. A map cannot tell that, and neither can a ZIP code, so we check the address one home at a time. Here is what happens after you press the button.

What happens after I send my address?

A person at the office reads it, looks at where your home sits compared with our towers, and thinks about the ground and trees in between. Then we call or write to you. Nothing is sold, signed or charged at this step.

You will not get an instant online answer, and that is on purpose. Anything automatic would be a guess, and a wrong guess costs you a trip and a wasted week.

What are the three possible answers?

Every check ends one of three ways.

• Clear: the path from a tower to your roof looks open. We talk through the plans and set up the install visit.
• Not clear: something blocks the path, such as a hill or a row of tall trees. We tell you so and name the other kinds of internet worth a look, because a straight answer saves you time.
• Needs a closer look: the desk check cannot settle it. A technician comes out, looks at the property and tries mounting spots before anything is decided.

What does the technician do at my home?

The technician surveys the house and the land around it. The question is where the antenna can go so that it sees the tower: a gable end, a corner of the roof, or sometimes a short mast. A cable then runs inside to a power injector and on to your router. Never climb to the antenna yourself; the technician does that.

What do I pay on the first day?

The service agreement says payment is due on the date of installation. It is a labor charge plus a prorated monthly charge up to your next billing date, and the first invoice also lists any materials purchased. The agreement does not set the dollar amount and neither do we on this page, so ask when we call. The plans themselves are Bronze $50 a month, Silver $75 a month and Gold $99 a month.

The agreement takes full effect when the installation is complete, which is why the physical look at the roof comes first.

What if I would rather talk first?

Call 775-575-9593 or 775-391-5660, 9 to 5 every day. You can also read what happens on installation day or how to get ready for your install before you decide anything. We do not publish an install time frame, so we will not guess one here.