
Service area / Douglas County / East Valley
Internet in East Valley, NV: what reaches you and how to check your address
About a quarter of East Valley households report satellite, one of the higher shares in Douglas County, and about 69 percent report a cable, fiber or DSL type subscription (U.S. Census Bureau, ACS 2020-2024 5-year, table B28002). High Desert Internet Services sends fixed wireless from a tower to the roof, and the check is by address.
- No contracts
- Local support
- 4.8 on Google (36 reviews)
- Since 2002
Ranch land in the Carson Valley, Douglas County. Photo: Patrick Nouhailler's…, CC BY-SA 3.0, via Wikimedia Commons, cropped. Photo credits
How East Valley gets online
U.S. Census Bureau, ACS 2020-2024 5-year, table B28002 (internet subscriptions), retrieved 2026-10-02. Households can report more than one type, so the shares do not add to 100. The ACS has no fixed-wireless line: those homes are counted under cable, fiber or DSL, or under other service. The thin mark on each bar is Nevada.
Terrain and line of sight in East Valley
The community lies at about 4,940 feet on gently rising ground east of the valley's main roads. Roads here run long and the lots are large, so a house is often a good distance from its nearest neighbor and its nearest wire.
That distance may be one reason a dish is common here. A tower link asks only for a clear path, so it can fit. The roof and the trees around it decide.
East Valley is the stretch of Carson Valley along the eastern side, between the valley floor and the Pine Nut Mountains. It has about 600 households, large lots and some of the oldest median ages in the county.
How do East Valley homes get online today?
Of about 600 households, about 69 percent report a cable, fiber or DSL type subscription, about 26 percent satellite, about 8 percent a phone plan only and about 6 percent no subscription (U.S. Census Bureau, ACS 2020-2024 5-year, table B28002, rounded). Douglas County is 81.3 percent wired and 8.6 percent satellite, so East Valley is well below the county on wires and about three times above it on satellite. The numbers are survey estimates with wide margins.
Median household income is about $125,000, about 43 percent of residents are 65 or over and about 18 percent of workers work from home (ACS 2020-2024).
What else reports service here?
The FCC's June 2021 Form 477 filing for Douglas County lists Charter on cable, Frontier on copper, fixed wireless companies and satellite providers. Nevada's BEAD data lists Hot Spot Broadband for an East Valley project of 158 locations using licensed fixed wireless, with an estimated end of July 31, 2028. It is provisional and subject to change, and High Desert is not a subgrantee. For a current report by address, use broadbandmap.fcc.gov.
What would a move off satellite look like?
The satellite switchers page and the step-by-step guide walk through it: check the path first, keep the old service until the new one works, return rented equipment. Bronze is $50 a month with up to 500 Mbps down, Silver $75 with up to 800 and Gold $99 with up to 1 Gig, each with up to 200 Mbps up and no contracts (hdiss.net, read 10/15/26).
What happens after you send an address?
Send the address or call 775-575-9593. A person looks at the tower path and calls you back; a technician confirms it in person.
What do house age, income and home offices look like in East Valley?
Census figures for East Valley put the median household income at about $125,000 (Census Bureau, ACS 2020-2024 5-year, tables B19013, B25034, B08301, B28004 and B28005, pulled October 16, 2026). Homes built in 2010 or later are about 10 percent of the housing here, and homes from before 1990 are about 26 percent (Nevada: 15.3 percent newer, 36 percent older). Working from home: about 18 percent of workers in East Valley, 11.9 percent for Nevada, the households that notice upload speed first. For residents 65 and older, about 88 percent live with a broadband subscription at home (table B28005; Nevada 88.1 percent). The East Valley figures are survey estimates for a small place, so they are rounded and carry wide margins.
Sources
- api.census.gov/data/2024/acs/acs5 (ACS 2020-2024 5-year, East Valley CDP, Nevada (small place, rounded), B28002/B11001/B25024/B08301/B01001, retrieved 2026-10-02)
- census.gov/data/developers/data-sets/cbp-nonemp-zbp/zbp-api.html (U.S. Census Bureau, ZIP Code Business Patterns 2023, ZIPs 89410 and 89423)
- opendata.fcc.gov/resource/jdr4-3q4p (FCC Form 477, June 2021, Douglas County)
- osit.nv.gov/broadband/bead/ (Nevada OSIT BEAD Final Proposal data files, page updated 07/28/2026, read 10/15/26)
- hdiss.net/services/ (High Desert plan cards, read 10/15/26)
- api.census.gov/data/2024/acs/acs5 (U.S. Census Bureau, ACS 2020-2024 5-year, tables B19013, B25034, B08301, B28004, B28005, pulled 2026-10-16)
Talk to a person
- Call 775-575-9593 775-391-5660 Open 9-5 every day
- Email info@hdiss.net
East Valley by the numbers
- People
- 1,283 B01003
- Households
- 607 B11001
- Median year built
- 1998 B25035
- Manufactured homes
- about 4% B25024
- Work from home
- about 18% B08301
- Age 65 and over
- about 43% B01001
- Elevation
- about 4,936 ft USGS 3DEP, Census internal point
U.S. Census Bureau, ACS 2020-2024 5-year (Census place: East Valley CDP, Nevada), retrieved 2026-10-02. Small place: estimates carry wide margins, so figures are rounded and read as about.
ZIP codes
Related
Local since 2002
Fixed wireless from towers in Northern Nevada. Three plans, no contracts, local support, 4.8 on Google from 36 reviews.
About High DesertFCC Form 477, June 2021
The other options, as reported for Douglas County
Sheet 02 / Plans
Three plans. One price each.
$50 a month
Up to 500 Mbps down Up to 200 Mbps up
Runs a household: a 4K TV, a video call and a game at the same time, with room left over.
Check my address$75 a month
Up to 800 Mbps down Up to 200 Mbps up
More headroom: a full house online at once, several 4K TVs, work from home and big downloads.
Check my address$99 a month
Up to 1 Gig down Up to 200 Mbps up
The most headroom we sell: large households, a home office, cameras, backups and everything else at once.
Check my addressEvery speed is an up-to figure. What you see depends on the path from the tower to your roof, how many people are online and your Wi-Fi router. Each plan has a data transfer limit; ask us for yours at info@hdiss.net.
Ask about 1 Gig / 1 Gig.
Our ultra-low-latency service with upload as fast as download, in some areas. Check your address and tick "Ask about 1 Gig / 1 Gig" and we will tell you if your address can get it. About the 1 Gig / 1 Gig service.
Prices and speeds as published by High Desert Internet Services (hdiss.net, read 10/15/26). "Runs" lines use the FCC Household Broadband Guide and Broadband Speed Guide (fcc.gov), which the FCC calls rough guidelines; every High Desert plan is above the FCC's highest household band of more than 25 Mbps. Not sure which plan? Use the plan picker.
We do not list East Valley by name in our Google service area; it sits inside Douglas County, which we work in. The address check tells you for certain.
Straight answers
Questions from East Valley
Still have a question? Call 775-575-9593, 9 to 5 every day.
Why is satellite high in East Valley?
Wires are far apart on large lots, and a dish needs only sky. The Census figure is about 26 percent of households.
Do I need to cancel satellite first?
No. Keep it until the new connection works.
Is East Valley part of Gardnerville?
No. It is a separate Census place with its own page.
Open 9-5 every day
Can we reach your roof?
Send the address. A person looks at the path from our nearest tower and calls you back: clear, not clear, or we need to look at it from your roof.
- No contracts
- Local support
- 4.8 on Google (36 reviews)
- Since 2002
High Desert Internet Services, PO Box 11353, Reno NV 89510. info@hdiss.net