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Service area / Douglas County / Genoa

Internet in Genoa, NV: what reaches you and how to check your address

About 90 percent of Genoa households report a cable, fiber or DSL subscription, and about 6 percent satellite, in a community where nearly half of residents are 65 or over (U.S. Census Bureau, ACS 2020-2024 5-year, tables B28002 and B01001). High Desert Internet Services sends fixed wireless from a tower to the roof, and each Genoa address is checked.

  • No contracts
  • Local support
  • 4.8 on Google (36 reviews)
  • Since 2002

Ranch land in the Carson Valley, Douglas County. Photo: Patrick Nouhailler's…, CC BY-SA 3.0, via Wikimedia Commons, cropped. Photo credits

How Genoa gets online

  • Any internet subscriptionabout 90%
  • Cable, fiber, DSL (or fixed wireless)about 90%
  • Satelliteabout 6%
  • No internet at homeabout 10%

U.S. Census Bureau, ACS 2020-2024 5-year, table B28002 (internet subscriptions), retrieved 2026-10-02. Households can report more than one type, so the shares do not add to 100. The ACS has no fixed-wireless line: those homes are counted under cable, fiber or DSL, or under other service. The thin mark on each bar is Nevada.

Terrain and line of sight in Genoa

Genoa sits at about 4,670 feet right against the Carson Range, with the Sierra rising steeply to the west. That wall matters to a wireless link in one direction only. A tower out on the valley floor looks away from the mountains, so the range is not in its way; the harder case is a house that has to see a tower from behind a rise or a stand of tall trees.

What blocks signal in Genoa are the same things that shade the town: tall old trees, stone and brick walls, and the steep lots at the base of the slope.

Genoa is often described as Nevada's oldest town, a small place at the foot of the Sierra with historic buildings, shaded streets and a lot of retired households. It has about 540 households, so every figure below is an estimate with a wide margin.

How do Genoa homes get online today?

Of about 540 households, about 90 percent report a cable, fiber or DSL type subscription, about 6 percent satellite and about 10 percent no subscription (U.S. Census Bureau, ACS 2020-2024 5-year, table B28002, rounded). Households can report more than one type, so the shares overlap. Nevada is 76.6 percent wired and 7.6 percent satellite. In a place this small, treat the figures as direction, not as exact counts.

Median household income is about $122,000, about 49 percent of residents are 65 or over and about 18 percent of workers work from home, above the 11.9 percent for Nevada (ACS 2020-2024). A town of retirees and remote workers uses a connection all day.

What else reports service in Genoa?

The FCC's June 2021 Form 477 filing for Douglas County lists Charter on cable, Frontier on copper, fixed wireless companies and satellite providers. Nevada's BEAD data lists DTS Fiber for a project called Genoa, 67 locations of fiber to the premises with an estimated end of November 30, 2028. It is provisional and subject to change, and it does not say which lots it will pass. High Desert is not a subgrantee. For today's picture at an address, use broadbandmap.fcc.gov.

What about historic buildings?

The antenna goes outside, on a roof edge, a wall or a pole, and the technician and owner agree on a place that does not harm the building. A rental or a historic property may need the owner's approval first; the guide on landlords, HOAs and the OTARD rule explains what to ask.

What plans are published?

Bronze is $50 a month with up to 500 Mbps down, Silver $75 with up to 800, Gold $99 with up to 1 Gig, each with up to 200 Mbps up and no contracts (hdiss.net, read 10/15/26). Send the address; a person looks at the tower path and calls you back.

Who are the households in Genoa, by the newest Census tables?

For Genoa the Census median household income is about $122,000, against $78,000 for Nevada (Census Bureau, ACS 2020-2024 5-year, tables B19013, B25034, B08301, B28004 and B28005, pulled October 16, 2026). The housing splits about 6 percent built since 2010 and about 35 percent built before 1990, where Nevada's split is 15.3 percent and 36 percent. The work-from-home share is about 18 percent of workers (Nevada 11.9 percent), the group for whom a steady upload matters most. Among people 65 and over, the share in a home with broadband is about 92 percent, by table B28005, with Nevada at 88.1 percent. The Genoa figures are survey estimates for a small place, so they are rounded and carry wide margins.

Sources

Talk to a person

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Genoa by the numbers

People
1,284 B01003
Households
544 B11001
Median year built
1996 B25035
Work from home
about 18% B08301
Age 65 and over
about 49% B01001
Elevation
about 4,668 ft USGS 3DEP, Census internal point

U.S. Census Bureau, ACS 2020-2024 5-year (Census place: Genoa CDP, Nevada), retrieved 2026-10-02. Small place: estimates carry wide margins, so figures are rounded and read as about.

ZIP codes

89411

Local since 2002

Fixed wireless from towers in Northern Nevada. Three plans, no contracts, local support, 4.8 on Google from 36 reviews.

About High Desert

FCC Form 477, June 2021

The other options, as reported for Douglas County

Fixed broadband providers reported in Douglas County, June 2021
Provider (as reported)TechnologyMax download / upload reportedCensus blocks
Viasat Incsatellite100 / 3 Mbps2,164
HughesNetsatellite25 / 3 Mbps2,131
VSATSystemsLLCsatellite2 / 1.3 Mbps2,131
NET NV LLCterrestrial fixed wireless105 / 105 Mbps1,346
Charter Communications Inccable DOCSIS 3.11000 / 35 Mbps1,117
Frontier Communication of the Southwest Nevada ContelADSL2/2+18 / 1 Mbps1,055
Frontier Communication of the Southwest Nevada ContelDSL (asymmetric xDSL)6 / 1 Mbps1,031
Frontier Communication of the Southwest Nevada ContelVDSL115 / 7 Mbps880
T-Mobileterrestrial fixed wireless25 / 3 Mbps572
Space Exploration Technologies Corp.satellite100 / 10 Mbps364
Northern Nevada High Speed Internetterrestrial fixed wireless12 / 10 Mbps169

FCC Form 477 fixed broadband deployment data, June 2021 (the last Form 477 release; a historical snapshot of the OTHER providers - High Desert is not in it). Current map: broadbandmap.fcc.gov. "Reported" means the provider said it could serve at least one location in the block; it is not a promise at any address. High Desert Internet Services does not appear under its own name in Form 477. Check any address today on the FCC National Broadband Map, then check it with us.

Sheet 02 / Plans

Three plans. One price each.

Bronze Package

$50 a month

Up to 500 Mbps down Up to 200 Mbps up

Runs a household: a 4K TV, a video call and a game at the same time, with room left over.

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Silver Package

$75 a month

Up to 800 Mbps down Up to 200 Mbps up

More headroom: a full house online at once, several 4K TVs, work from home and big downloads.

Check my address

Gold Package

$99 a month

Up to 1 Gig down Up to 200 Mbps up

The most headroom we sell: large households, a home office, cameras, backups and everything else at once.

Check my address

Every speed is an up-to figure. What you see depends on the path from the tower to your roof, how many people are online and your Wi-Fi router. Each plan has a data transfer limit; ask us for yours at info@hdiss.net.

Ask about 1 Gig / 1 Gig.

Our ultra-low-latency service with upload as fast as download, in some areas. Check your address and tick "Ask about 1 Gig / 1 Gig" and we will tell you if your address can get it. About the 1 Gig / 1 Gig service.

Prices and speeds as published by High Desert Internet Services (hdiss.net, read 10/15/26). "Runs" lines use the FCC Household Broadband Guide and Broadband Speed Guide (fcc.gov), which the FCC calls rough guidelines; every High Desert plan is above the FCC's highest household band of more than 25 Mbps. Not sure which plan? Use the plan picker.

We do not list Genoa by name in our Google service area; it sits inside Douglas County, which we work in. The address check tells you for certain.

Straight answers

Questions from Genoa

Still have a question? Call 775-575-9593, 9 to 5 every day.

Does the Sierra block the signal?

Not for a tower on the valley side. The mountains matter when a house sits behind a hill or a tall building, which the check looks at.

Is Genoa too small for a page?

It is small, but it is a real community in Douglas County, so it gets one.

Do you need the owner's permission on a rental?

Often, yes. Ask first; the OTARD guide has the details.

Open 9-5 every day

Can we reach your roof?

Send the address. A person looks at the path from our nearest tower and calls you back: clear, not clear, or we need to look at it from your roof.

  • No contracts
  • Local support
  • 4.8 on Google (36 reviews)
  • Since 2002

High Desert Internet Services, PO Box 11353, Reno NV 89510. info@hdiss.net

Check my address

Check my address Step 1 of 2

No commitment. A person looks at the path from our nearest tower and calls you back.

Or call 775-575-9593, 9 to 5 every day.

Where should we call you? Step 2 of 2
Home or business?
Plan you are thinking about
One of your roof looking toward the ridge, and one of any old dish or antenna, helps us check the path. Phone photos are fine.

By sending this you agree that we may call or email you about this address. A technician never comes out until you say yes.

Rather talk? Call 775-575-9593.