Home internet from High Desert Internet

If you live where cable stops and DSL is slow, this page is the plain explanation of what we sell, how it works and what we look at before we say yes. Nothing here is ordered online. You send an address, and a person checks it.

At a glance

• Three published plans: Bronze $50, Silver $75 and Gold $99 a month, with no contracts as the company states it.
• Downloads up to 500 Mbps, up to 800 Mbps or up to 1 Gig, with uploads up to 200 Mbps on every plan.
• Availability is checked by address, because fixed wireless needs a clear path from a tower to your roof.

Who is home internet from High Desert for?

It is for households that sit outside, or at the edge of, the places where cable and fiber go. The company describes its service as designed to cover the areas left out by DSL and cable modem coverage, giving rural customers the same type of performance people in the cities enjoy. In practice that means homes on large lots, hillsides, ranchettes and small communities around Reno, Carson City, Fernley, Fallon and the Carson Valley.

It also suits a household that is simply tired of a slow link or a dish. See switching from satellite and working from home if one of those is you.

How does it work?

A tower sends microwave radio to a small antenna on your home. A cable carries the signal indoors to a power injector, and from there an Ethernet cable runs to your router, which gives you Wi-Fi. No phone line is needed. The whole system depends on the antenna being able to see the tower, which is why we use the phrase line of sight; the guide on what line of sight means covers it in plain words.

It is different from satellite, where the signal goes up to space and back. A tower is close by. For the comparison with cited figures, read is fixed wireless the same as satellite.

Which plan would I pick?

Bronze at $50 a month, up to 500 Mbps down, handles a small household. Silver at $75 a month, up to 800 Mbps down, suits a busier house. Gold at $99 a month, up to 1 Gig down, suits large households and heavy downloading. Upload is up to 200 Mbps on all three, so the choice is about how much arrives at once, not how much you can send. The plans page sets them side by side, and how much speed a household needs helps you choose.

What do we check before we say yes?

We look at your address against our towers, at the ground between, and at what stands in the way: hills, ridges, tall trees, a big building. A desk check gives one of three answers: clear, not clear, or needs a closer look. When it needs a closer look, a technician visits to find a mounting spot that sees the tower, which might be a gable end or a short mast. The address check page walks through all three outcomes. We never promise service for a town, and we do not publish a coverage map, because a map cannot see your trees.

What does it cost to get started?

The service agreement says payment is due on the date of installation: a labor charge plus a prorated monthly charge to your next billing date. The first invoice can also list materials purchased. The dollar amount of the labor charge is not published, so ask when we call. Read what you pay on day one for how the first invoice is built.

What kind of support can I expect?

A person answers the phone at 775-575-9593 or 775-391-5660, 9 to 5 every day. The network is watched around the clock, storm crews go up the mountain at any hour, and reviewers say the office returns calls. One wrote that when there is an outage, “I have always been contacted back” (Raymond H.). Details are on the local support page. There is also an outage page with steps to try first.

What else should I know?

The antenna, radio, power supply and injector remain the company's equipment; see the equipment page. Each service level has a data transfer limit, covered at network management and terms. Ending service takes two weeks notice, as no-contract internet explains. If you want to look at other kinds of internet first, the comparison pages set out each provider's own published facts.

Compared with the dish and the cable bill

Most people who call us are leaving one of two things. A Starlink dish they bought and mounted themselves, on a service whose own page says speeds “will be slower during times of congestion” and whose lower tiers are offered only in what Starlink calls select areas (starlink.com, read 10/15/26). Or a cable bill that started at $30 a month for one year and then moved to a standard rate the plans page never printed (spectrum.com, read 10/15/26). Home internet from High Desert is $50, $75 or $99 a month with no promotional year, no contract, our equipment on your roof and a local technician who confirms the path before you owe anything. The full comparison is on why people switch to High Desert.

What is the next step?

Send your address using the form on this page or call. A person looks at the path from the nearest tower to your roof and calls you back with a plain answer, including when the answer is that the path is not clear.