Help center for High Desert Internet customers

Set up HDISS email in Outlook

Outlook comes in several versions that look alike, so first find out which one you have. Then add your hdiss.net address with pop.hdiss.net for incoming mail, smtp.hdiss.net for outgoing mail and your full email address

Set up HDISS email in Apple Mail on a Mac

Check your macOS version first, because Apple words the screens a little differently from release to release. Then open Mail, choose Mail, then Add Account, and enter your full hdiss.net address, pop.hdiss.net for incomi

Set up HDISS email on an iPhone or iPad

Open Settings, find Mail and its accounts, add another account, and enter your full hdiss.net address with pop.hdiss.net for incoming mail and smtp.hdiss.net for outgoing mail. Where those items sit depends on your iOS v

Set up HDISS email on Android (Gmail app)

Google's help page for adding a non-Gmail address in the Android Gmail app documents manual setup for IMAP only. High Desert Internet mail is POP3 at pop.hdiss.net, so the Gmail app may not offer a way to add it. Us

Set up HDISS email in Thunderbird

In Thunderbird open Account Settings, use Account Actions to add a mail account, enter your full hdiss.net address and password, then configure manually with pop.hdiss.net for incoming mail and smtp.hdiss.net for outgoin

Set up HDISS email in Windows Mail

Microsoft's own support page says support for Windows Mail, Calendar and People ended on December 31, 2024, and recommends moving to new Outlook or Outlook.com. So the old setup steps for the Windows Mail app no lon

Change your webmail password

Sign in to webmail with your full email address, open the settings area, find the change password option, enter the current password and then the new one. Afterward, update the saved password in every program and phone t

Set up HDISS email in classic Outlook for Microsoft 365

In classic Outlook, choose File, then Add Account, type your full hdiss.net address, open Advanced options and tick the manual setup box, then pick POP. Use pop.hdiss.net for incoming mail and smtp.hdiss.net for outgoing

Set up HDISS email in Outlook 2021 and Outlook 2024

Outlook 2021 and Outlook 2024 use the same classic File tab as Microsoft 365. Choose File, Add Account, type your full hdiss.net address, tick the manual setup box under Advanced options, pick POP, and use pop.hdiss.net

Set up HDISS email in Outlook 2016 and Outlook 2019

Microsoft's notice says support for Office 2016 and Office 2019 ended on October 14, 2025, so these copies no longer get security fixes. They still run, and the steps are File, Add Account, manual setup, POP, pop.hd

Set up HDISS email in the new Outlook for Windows

Microsoft's own page says the new Outlook for Windows does not currently support other account types connecting through POP or IMAP, and High Desert Internet mail is POP3. Read your mail in webmail, or use classic O

Set up HDISS email in Outlook for Mac

Microsoft's page lists Yahoo and other IMAP or POP accounts as supported in Outlook for Mac. Open the Outlook menu, choose Settings, then Accounts, then the plus button, and enter your full hdiss.net address. Use po

HDISS email and the Outlook app on a phone

Microsoft's page says you cannot add a POP email account to Outlook for iOS. It says you can add one to Outlook for Android, where you choose IMAP or POP3. High Desert Internet mail is POP3 at pop.hdiss.net, so Andr

Set up HDISS email in Apple Mail on macOS Ventura through Tahoe

On macOS Ventura 13, Sonoma 14, Sequoia 15 and Tahoe 26, open Mail, choose Mail then Add Account, pick Other Mail Account, and enter your name, full hdiss.net address and password. Then choose POP with pop.hdiss.net and

Set up HDISS email in Apple Mail on macOS Monterey or Big Sur

On macOS Monterey 12 and Big Sur 11, open Mail, choose Mail then Add Account, pick Other Mail Account, and enter your name, full hdiss.net address and password, then choose POP with pop.hdiss.net and smtp.hdiss.net. The

Set up HDISS email in Apple Mail on macOS Catalina or older

On macOS Catalina 10.15 and earlier, open Mail, choose Mail then Add Account, pick Other Mail Account, enter your full hdiss.net address and password, and choose POP with pop.hdiss.net and smtp.hdiss.net. Call 775-575-95

Set up HDISS email on an iPhone or iPad with iOS 18 or iOS 26

Open Settings, tap Apps, tap Mail, then Mail Accounts, then Add Account; choose Add Other Account and Mail Account, enter your full hdiss.net address, and choose POP when the phone asks, with pop.hdiss.net and smtp.hdiss

Set up HDISS email on an iPhone or iPad with iOS 17 or earlier

On iOS 17 and earlier, open Settings, tap Mail, then Accounts, then Add Account, and choose Other, then Add Mail Account. Enter your name, full hdiss.net address and password, choose POP, and use pop.hdiss.net and smtp.h

Set up HDISS email in the Samsung Email app

In the Samsung Email app, add an account, enter your full hdiss.net address and password, choose manual setup, and pick the personal POP3 account type, with pop.hdiss.net and smtp.hdiss.net. Call 775-575-9593 for ports.

HDISS email and the Gmail app on an iPhone

Google's help page says the Gmail app on iPhone can add a non-Gmail address, but its manual setup is IMAP only, through the choice called Other (IMAP). High Desert Internet mail is POP3, so the Gmail app is likely t

HDISS email and Gmail on the web: checking mail from other accounts

Google's page says that after the first quarter of 2026 the Check mail from other accounts feature no longer supports new users, and that existing users can keep it until January 2027 (page read 2026-10-15). So a ne

Set up HDISS email in eM Client

In eM Client open the menu, choose Accounts, add an account, pick Mail and then Other, and select POP3, with pop.hdiss.net for incoming mail, smtp.hdiss.net for outgoing mail and your full hdiss.net address as the user n

Email arrives but will not send

When incoming mail works and sending fails, the outgoing side is set wrong. The outgoing server is smtp.hdiss.net, the user name is your full address, and Microsoft's POP and IMAP page says the outgoing server usual

Your email app keeps asking for the password

Repeated password prompts usually mean a saved copy is out of date, so change the password everywhere it is stored: each computer, each phone, and the outgoing server box as well as the incoming one. The user name is you

An email bounced back: how to read the message

A bounce message carries a status code like 5.1.1, and the first digit tells you the class: 2 is success, 4 is a temporary failure that will be retried, and 5 is a permanent failure. For 5.1.1, the standard says the addr

Missing email: where to look first

Start with webmail, because it shows what is still on the server: if the message is there, your program is the issue, and if it is not, look in junk folders and then ask whether another device downloaded it first. With P

Restart your equipment in the right order

Turn the router off first, then the power injector, wait until the lights go dark, and bring them back in the opposite order: injector first, router second. Do all of it indoors. Never climb up to the antenna or touch th

No internet: five checks before you call

Test a second device, look at the router, look at the power injector's light, check that the cables are seated, and see whether a power or provider outage explains it. Every check happens indoors. If none fixes it,

Slow internet checklist

Run a speed test on a laptop plugged into the router with a cable, with nothing else using the connection, three times. Compare it with the up to figure for your plan and with how it looked at another time of day. If the

One device is slow

If one phone, laptop or TV is slow while the rest of the house is fine, it is usually that device or its Wi-Fi link, not your internet service. Move it closer to the router, forget and rejoin the network, restart it, upd

Wi-Fi dead spots

A dead spot is a room where your router's Wi-Fi signal is too weak, almost never the internet service itself. Move the router to a central, open spot, off the floor and away from metal and water, and if one room sti

After a power outage

When the power comes back, give the house a few minutes, then bring the equipment up in order: power injector first, router second. If any light stays off, restart once in order and call 775-575-9593. The outdoor radio r

After a wind storm: what to look at from the ground

Stay on the ground and check the indoor lights first, then walk the yard and look up at the antenna mount without touching anything: is it where it was, is a limb on the cable, is a wire down? Never climb to the antenna

High Desert Internet outage: check and report

This site has no live status board, so the quickest way to learn whether the trouble is yours or wider is to check your equipment, restart it in order and call 775-575-9593 or 775-391-5660, where a person answers 9 to 5

The lights on the power injector

A power injector is the small box sending power and data down the cable to the outdoor radio. A steady light normally means it has power, no light means no power reaches it, and a blinking light is worth describing by ph

Pay your bill online

Open the pay online page on this site and use its link to reach the payment form, which is run on a separate system. Have your account details and your card ready. If the form will not load or you are unsure what it asks

Read your bill

Your invoice shows the plan price for the month, plus anything else you agreed to or used; the first invoice also carries a prorated amount for the rest of the current month and the installation charge. Anything above yo

Update your card on file

The service agreement says the company may bill the credit card on file, but no self-service card change is published on this site. Call 775-575-9593 or 775-391-5660 between 9 and 5, any day, and a person will take the n

Move or transfer service

Service is tied to a place with a clear path to a tower, so a move means the new address is checked again. The outdoor equipment belongs to High Desert Internet and is not yours to take down. Call 775-575-9593 before the

Pause or cancel service

To cancel, give two weeks notice and return all of the company's equipment; the agreement says monthly billing stops only after both, and a final bill follows. A pause is not something this site can promise, so ask

Return equipment

The antenna, radio, power supply and injector are High Desert Internet property. When service ends, the agreement says all equipment must come back undamaged within five calendar days, and monthly billing does not stop u

Change plans

Call 775-575-9593 or 775-391-5660 and say which plan you want: Bronze, Silver or Gold. The three plans are priced at $50, $75 and $99 a month, with speeds up to 500 Mbps, up to 800 Mbps and up to 1 Gig down. When the cha

Add a second building

For a shop, barn or guest house, ask us first. Whether it needs its own service, can share the main connection by cable or by Wi-Fi gear depends on distance and what is in the way, and the second address may need its own

Set up a new router

Unplug the old router, plug the Ethernet cable from the indoor power injector into the new router's internet or WAN port, power the router on, choose automatic if the app asks for a connection type, then set a Wi-Fi

Open a port or get a static IP

A port on your own router can be opened in the router's settings, but whether it works from outside depends on how the connection hands out addresses. A static IP address is not a published High Desert Internet prod

Contact support

Call 775-575-9593 or the second line, 775-391-5660, any day from 9 to 5, or email info@hdiss.net; questions about the service agreement go in writing to billing@hdiss.net. Have your name, service address and a short desc

Connect a computer by Ethernet and confirm it is wired

Plug one end of an Ethernet cable into a LAN port on your router and the other into the computer, then open the network status screen and look for Ethernet, not Wi-Fi. A wired test shows what the High Desert line deliver

Chromebook Wi-Fi and Ethernet: connect and troubleshoot

Google's Chromebook help page says to test after each step: for Wi-Fi, make sure you are connected, run the network diagnostic tool, then restart; for a wired link, connect to the router with a working cable, check

Windows 11 Wi-Fi keeps dropping

Microsoft's page gives an order. Run the Network troubleshooter, forget the network and rejoin, run a short set of reset commands as administrator, and use Network reset only last. Before any of that, check that oth

Mac Wi-Fi keeps dropping

Apple's page says to quit your apps, join the Wi-Fi network that is giving trouble, hold the Option key, click the Wi-Fi status icon in the menu bar and choose Open Wireless Diagnostics. The tool analyses the connec

Private Wi-Fi addresses on phones and your router's device list

iPhones, iPads and Macs can use a different Wi-Fi hardware address for each network, and Android has randomized addresses on by default since Android 10. So a phone may appear in your router's device list under anot

Run a ping test before you call support

Open Command Prompt on Windows or Terminal on a Mac and type ping followed by your router's address, then ping a website: replies mean the link works and timeouts mean it does not. When you call 775-575-9593, read u

Find your router's address and sign in to it

Your router's address is the default gateway your computer or phone is using: on Windows type ipconfig in Command Prompt and read the Default Gateway line, and on a Mac and on phones it is in the Wi-Fi details. The

Set up a Netgear Nighthawk router on your High Desert connection

Plug the Ethernet cable from the High Desert power injector into the Nighthawk's Internet port, power it on, and follow the Nighthawk app, which Netgear's page says is the recommended route; choose automatic if

Set up Netgear Orbi mesh on your High Desert connection

On an Orbi, the High Desert injector cable goes into the router unit's yellow Ethernet port, not into a satellite. Netgear's page says to wait until the router's light is solid white, set up the Orbi app,

Set up a TP-Link Archer router on your High Desert connection

Plug the High Desert injector cable into the Archer's WAN port, join its Wi-Fi from your phone, open the Tether app, create a router password and choose the connection type. TP-Link lists Dynamic IP, PPPoE and Stati

Set up TP-Link Deco mesh on your High Desert connection

The High Desert injector cable goes into one Deco unit, and the Deco app does the rest: TP-Link's page says to sign in with a TP-Link ID, wait for the unit's light to pulse blue, tap Let's begin and choose

Set up an ASUS router or ZenWiFi mesh on your High Desert connection

Plug the High Desert injector cable into the ASUS router's WAN port, join its Wi-Fi from your phone, open the ASUS Router app and tap Setup, and choose Automatic IP when it asks for a connection type (ASUS lists Aut

Set up a Linksys router or Velop mesh on your High Desert connection

Plug the High Desert injector cable into the Internet port of the Velop parent node, power it on, join its default Wi-Fi from your phone and run the Linksys app. Linksys says all nodes show a solid purple light when read

Set up eero on your High Desert connection

Plug the High Desert injector cable into the gateway eero, the one with an Ethernet port, power it on and follow the eero app. If the app cannot find an internet connection, call 775-575-9593.

Set up Google Nest Wifi on your High Desert connection

Plug the High Desert injector cable into the WAN port of the Nest Wifi router, plug the router in, wait about 90 seconds for the light to pulse blue, then scan its QR code in the Google Home app. Google's page says

Set up a Ubiquiti UniFi or AmpliFi router on your High Desert connection

On a UniFi gateway or an AmpliFi router, the High Desert injector cable goes into the port labelled WAN or Internet, and then you adopt it in the app. Call 775-575-9593 if it will not connect.

Can I use my old cable modem or gateway with High Desert?

A cable modem cannot be used as the High Desert connection, because it takes its signal from a coax cable and High Desert arrives by Ethernet from the indoor power injector. A gateway's Wi-Fi may still be usable as

Factory reset a router the right way

Use a paperclip to hold the recessed Reset button with the router on, or use the router's menu; TP-Link says more than 10 seconds, Linksys says 10 seconds on mesh models, and Netgear says 7 seconds on some. A reset

Split 2.4 GHz and 5 GHz so a smart device can join

Many smart cameras and plugs join only 2.4 GHz Wi-Fi: Wyze, Blink and eufy all say so. If your router uses one name for both bands, the device may not see the right one. Give each band its own name for setup, join the de

Give a camera or printer a fixed address on your router

Sign in to your router, find the device in its list of connected devices, and use the address reservation or DHCP reservation setting to tie that address to the device. Names differ by brand and your router's page i

Update your router's firmware

Firmware is the router's built-in software. CISA's home Wi-Fi guidance says to check your router's firmware for updates, because routine updates protect against known vulnerabilities, and to turn on automa

Connect a Roku or Roku TV and fix buffering

On a Roku, open Settings, then Network, set up the connection as wireless or wired, and run Check connection. Menu names may differ by model. If video buffers, try a cable, the 5 GHz name, or a spot closer to the router.

Connect an Apple TV and fix buffering

On an Apple TV, go to Settings, then Network, pick your Wi-Fi name and enter the password. Apple's page says that if an Ethernet cable is plugged in, the Apple TV uses it instead of Wi-Fi, and that unplugging it can

Connect an Amazon Fire TV and fix buffering

On a Fire TV, open Settings, then Network, pick your Wi-Fi name and enter the password. A reply from Amazon staff on Amazon's forum says to highlight your network name there and press Play/Pause on the remote to see

Connect a Google TV Streamer or Chromecast and fix buffering

For a Google TV Streamer or a Chromecast with Google TV, use the TV itself to change Wi-Fi. Google says to open Settings from the top right, select your current network, choose Forget network, and set the device up on th

Connect a Sony, TCL or Hisense Google TV and fix buffering

On a Google TV set, open Settings from the top right of the home screen, go to the network and internet choice, and select your Wi-Fi name. Menu names differ by maker and year, so treat the steps as the shape to look for

Connect a Samsung smart TV and fix buffering

On a Samsung TV from 2022 or later, go to Settings, All Settings, Connection, Network, then Network Status. On 2021 and older sets it is Settings, General, Network, Network Status. Samsung says blue dots mean the connect

Connect an LG smart TV and fix buffering

On LG webOS 24 down to 6.0 (2021 to 2024 models), go to Settings, All Settings, General, Network, Wi-Fi Connection. On webOS 5.0 (2020 models), it is Settings, All Settings, Connections, Network Connection Settings, Wi-F

Connect a Vizio smart TV and fix buffering

On a Vizio TV, press Menu, go to Network, choose Wireless or Wired, pick your Wi-Fi name and type the password, then run Test Connection. The steps may differ on your model. If it buffers, try a cable or move the router.

Connect a PlayStation 5 and read its connection test

On a PS5 go to Settings, Network, Settings, Set up Internet Connection, and pick Wi-Fi or a LAN cable. PlayStation's support page puts the minimum for Remote Play at 5 Mbps for both download and upload, with a recom

Connect an Xbox Series X or S and read its network test

On an Xbox, open Settings, General, Network settings, pick your Wi-Fi or a cable, and use Test network connection and Test multiplayer connection. Menu names may differ on your update. A strict NAT type can limit online

Connect a Nintendo Switch and read its connection test

On a Switch open System Settings, then Internet, and pick Internet Settings to join Wi-Fi, then Test Connection. The result lists a NAT type from A to F; third-party guides group A and B as open, C as moderate and D to F

Reconnect Amazon Echo devices after a new router or password

Open the Alexa app, go to Devices, pick the Echo, open its settings, and change or add the Wi-Fi network. Amazon's help page says Echo devices with a screen change Wi-Fi on the device itself. Echo works with 2.4 GHz

Reconnect Google Nest speakers and displays after a new router or password

Open the Google Home app, press and hold the device's tile, go to Settings, then Device information, then Wi-Fi, and forget the current network. Then tap Add, choose Device, and follow the steps to join the new one.

Ring cameras and doorbells on your High Desert connection

Ring's own support pages give different upload figures by model: Spotlight Cam Plus lists a minimum of 2 Mbps for good performance and Indoor Cam 2K lists a recommended minimum of 5 Mbps, both on 2.4 GHz Wi-Fi. Add

Arlo cameras on your High Desert connection

Arlo's requirements page lists an average minimum upload per camera: Ultra Series 3 Mbps, Pro 3 and newer, Essential, wired floodlight and video doorbells a minimum of 2 Mbps each, and all other cameras 1 Mbps. Belo

Blink cameras on your High Desert connection

Blink's network page says its devices need a minimum upload speed of 2 Mbps, held consistently, and connect only to 2.4 GHz networks (802.11 b/g/n), including when a router merges its bands. It asks for three signal

Google Nest Cam and Doorbell on your High Desert connection

Google's Nest page lists the maximum upload per camera in kilobits per second by quality setting, from 150 Kbps on a Nest Cam Indoor on Low up to 4000 Kbps on a Nest Cam IQ on High. It says to confirm your plan'

Wyze cameras on your High Desert connection

Wyze's troubleshooting page says it needs 1 to 2 Mbps of upload for SD video and needs 4 to 7 Mbps for HD, while its Pan v2 and v3 spec pages list lower figures. Wyze says most of its cameras join only 2.4 GHz netwo

eufy cameras on your High Desert connection

eufy's support pages say its security devices cannot join 5 GHz, the 2.4 GHz name should not be hidden, and security should be WPA or WPA2. They list a minimum of 2 Mbps upload. The HomeBase stores video locally, an

Reolink cameras on your High Desert connection

Reolink's bandwidth page says the maximum bitrate for live view is 8192 kbps in Clear mode and 512 kbps in Fluent mode, that FTP uploads have the same limits, and that streams add up. Its example of one camera strea

Lorex recorder and cameras: remote viewing on your High Desert connection

Lorex lists remote-viewing uploads that depend on the recorder: a minimum of 6 Mbps for a 4K 16-channel NVR, a minimum of 5 Mbps for a Fusion 4K NVR and a minimum of 3.5 Mbps for an older series. Its app guide lists a mi

SimpliSafe cameras on your High Desert connection

SimpliSafe's support page lists the upload speed each camera or doorbell needs by resolution, each needing 2 Mbps at 1536p, 2 at 1080p, 1.5 at 720p and 1 at 480p. It says the speeds add up when cameras stream at the

TP-Link Tapo cameras on your High Desert connection

TP-Link's support pages say most Tapo cameras connect only on 2.4 GHz, with a few newer models also on 5 GHz, and say each camera needs about 5 Mbps of upload for live streaming, depending on resolution. An SD card

Set up Ooma home phone on your High Desert connection

Ooma's requirements list a high-speed connection with a minimum of 180 Kbps upstream, and its support text puts a Telo call at about 40 Kbps. Its older quick start guide suggests placing the Telo between the modem a

Set up Vonage home phone on your High Desert connection

A Vonage adapter connects to your router with the blue Ethernet cable from the adapter's Internet port to a free LAN port on the router, according to Vonage's HT802 page. Vonage also has a page on installing a

Set up magicJack on your High Desert connection

magicJack's help page requires a minimum of 5 Mbps download and 3 Mbps upload, and says dial-up and satellite do not give enough bandwidth or speed. It lists broadband, cable, DSL and Wi-Fi when connected through a

RingCentral phones and app on your High Desert connection

RingCentral's pages give about 90 to 100 Kbps of dedicated bandwidth for each call and recommend QoS on the router, but the pages disagree on several other numbers. This site prints none of the others and makes no c

Google Voice calls on your High Desert connection

Google's Voice connectivity requirements say a call needs a minimum of 32 Kbps per participant, with more than 50 Kbps recommended for good quality, and it lists the outbound ports it uses. The page is written for G

Put an HP printer on your Wi-Fi

Put the printer in Wi-Fi setup mode, open the HP Smart app and add the printer; HP's support page says the wireless light blinks for two hours while the printer waits. Printers with a touchscreen have a Wireless Set

Put an Epson printer on your Wi-Fi

On the printer's control panel open Wi-Fi Setup, choose the Wi-Fi Setup Wizard, pick your network and type the password. Epson's help pages describe this path with small differences by model. The Smart Panel ap

Put a Canon printer on your Wi-Fi

On a Canon PIXMA, open the Setup menu, choose Wi-Fi setup or Wireless LAN setup, and use Manual connect to pick your network and type the password. Canon's support pages also describe WPS: press the printer's W

Put a Brother printer on your Wi-Fi

On a Brother printer with an LCD, go to Menu, Network, WLAN, then Setup Wizard, pick your network and type the password. Touchscreen models use the Wi-Fi icon, then Setup Wizard or Find Wi-Fi Network. WPS works too: pres

Printer shows offline after a new router or password

A printer remembers the old Wi-Fi name and password, so a new router or password leaves it offline. HP's page for this says to restore the printer's network settings and run its Wireless Setup Wizard again. The