A plan is a price and an up to speed, not a different antenna on your roof, as far as we publish. Changing is a phone call. Here is what to settle on it.
Steps
- Look at how you use the connection
How many people are online, whether you work from home, and whether you stream in 4K. See how much speed a household needs.
- Test what you get now
Run a wired test as in the speed test page. If you rarely reach your plan's top, a higher plan will not feel different.
- Call the office
Ask for the plan you want.
- Ask when it takes effect
We do not publish the timing or proration of a plan change.
- Ask whether equipment changes
We do not publish whether a plan change needs a visit or a different radio.
- Ask about your data limit
Each service level has its own data transfer limit, available by email to info@hdiss.net.
- Check the next invoice
Compare it with read your bill.
How do I upgrade or downgrade?
By phone. We do not publish an online switch, in keeping with the company's wish that service not be bought or changed through a web form. The plans are Bronze at $50 a month up to 500 Mbps down, Silver at $75 a month up to 800 Mbps and Gold at $99 a month up to 1 Gig down; all three are up to 200 Mbps up. The plans page shows them side by side.
When does it take effect?
We cannot say. The agreement describes prorated charges at installation and monthly billing, and says nothing here about changes in the middle of a month. Ask for the date and for how the first invoice after the change will be calculated.
Does it change my equipment?
We have not published that either. The outdoor equipment belongs to the company, so any change to it is theirs to make and not yours; never climb to the antenna or handle the radio. Your router is yours.
Will a higher plan fix a slow connection?
Not always. Speeds are up to, and the path from the tower to your roof, the number of people online and your Wi-Fi router all shape what you see. A slow room is usually Wi-Fi; read Wi-Fi dead spots. The company also asks you to ask whether its up to 1 Gig, 1 Gig service is in your area; it is not a plan on this site.
How do I decide between the three plans?
Think about how many devices run at the same time and how much one person does at once. The FCC's Household Broadband Guide lists typical needs by activity, and each plan sits above its Advanced band of more than 25 Mbps. The use-case pages and the guide on how many devices is too many help you weigh it.
What about the ask-us ultra-low-latency service?
The company's site invites customers to ask whether an ultra-low-latency, up to 1 Gig down and up to 1 Gig up service is in their area. It is offered in select areas, and it is not one of the three plans. We do not publish a price for it, a latency figure or where it is. If it interests you, mention it on the call and the office will say whether it applies at your address.
Should I change the plan or fix the Wi-Fi?
If the wired speed test already matches your plan, a faster plan will not make the Wi-Fi faster, because Wi-Fi is the limit. The page on one device is slow and the one on Wi-Fi dead spots come first. A plan change helps when the wired speed is at the top of your plan during busy hours.
Does the price change midmonth?
We do not publish proration rules for a change, so ask for the first changed invoice date before you agree. The three prices on the site are the published ones, and no promotional step-up applies to them as far as the company publishes. Compare the next invoice with the plan price to check.
Sources
- hdiss.net/services/ (High Desert Internet plans: Bronze $50, Silver $75, Gold $99 a month, read 2026-10-15)