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Connect a Google TV Streamer or Chromecast and fix buffering

For a Google TV Streamer or a Chromecast with Google TV, use the TV itself to change Wi-Fi. Google says to open Settings from the top right, select your current network, choose Forget network, and set the device up on the new one. If it is not on any network, Google says to factory reset it first.

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A family streaming TV at home. Stock photo: Adobe Stock, not High Desert customers or staff. Photo credits

Google's support page about changing the Wi-Fi network on its streaming devices separates two groups. The Google TV Streamer and Chromecast with Google TV are changed from the TV. Older Chromecasts are changed in the Google Home app. Google also says these devices remember only one network at a time.

Steps

  1. Work out which device you have

    A box with a remote and its own home screen is a Google TV Streamer or Chromecast with Google TV. A small puck with no remote is an older Chromecast, set up from the Google Home app.

  2. Open Settings on the TV

    Google says Settings is at the top right of the screen.

  3. Find the Wi-Fi network option

    Select your current network.

  4. Choose Forget network

    Google lists this step. It removes the old name and password.

  5. Set up the device on the new network

    Follow the on-screen setup, or the Google Home app, with the new Wi-Fi name and password.

  6. If it has no network at all, reset first

    Google says to perform a factory reset, then set it up on the new network.

  7. Test with a show you know

    If video buffers, restart the router, move the device out from behind the TV, or use an Ethernet adapter if your model supports one.

Why does it need setup again after I swap routers?

Because it stored the old network name and password. A new router with a different name is a new network. You can avoid the whole step if you give the new router the same name and password as the old one. See setting up a new router.

What does buffering look like on a streamer?

The picture pauses and shows a spinner, or drops to a blurry picture. Test the same video on a phone next to the TV. If the phone plays fine, the streamer's Wi-Fi spot is the issue. The checks in one device is slow apply.

Does a Chromecast stream from my phone or from the internet?

Both kinds exist. A Chromecast usually fetches the video itself over your connection, while your phone just tells it what to play. Either way, the video comes down the High Desert line. The guide smart TVs and streaming boxes has more.

Do I need to go outside or touch the antenna for this?

Keep your feet on the ground while you do this. A problem at the antenna or the radio is a phone call, not a climb.

Sources

Straight answers

Related questions

Still have a question? Call 775-575-9593, 9 to 5 every day.

Will my phone's data run down?

Not while casting from the internet.

Can I use the Google Home app for a Streamer?

Settings on the TV is Google's documented route.

Does it need a Google account?

Setup asks for one.

Still stuck?

Call us. A person answers.

775-575-9593 and 775-391-5660, 9 to 5 every day. Email info@hdiss.net. Never climb to the antenna or touch the outdoor radio; that is our job.