Pay your High Desert Internet bill

The button above opens the payment form, which is hosted outside hdiss.net. Before you click, here is what to have in front of you and what the service agreement says about when payment is due.

What should I have before I open the portal?

Have your latest invoice or the account details you were given when you signed up, and the card or payment details you plan to use. The portal asks for what it needs. If you are unsure which name or number to enter, call 775-575-9593 before you pay rather than guessing, and read your bill shows where the details sit on an invoice.

When is my payment due?

The service agreement says invoices are due and payable in full on receipt, and are past due 20 days after they are received. The first invoice includes a prorated charge for the rest of the month plus the installation charge and any materials. The guide to how billing works and the day-one guide walk through an example in words.

How do I make sure I am on the right portal?

Reach it from this page or from your own bookmark. The Relay chat assistant sends payment questions to the portal or the phone. If a message claims to be from us and asks for payment details, call 775-575-9593 to check, and read how to spot a phishing message from your provider.

What if I need to change my card or ask about a charge?

Changing a card is covered in update your card. For a question about a charge or the agreement, write to billing@hdiss.net. Questions about the agreement go in writing, as the agreement states.