
- Speed and latency
- One question, answered in full
Is it fast enough for Zoom and Teams calls all day?
On speed, yes by a wide margin. Zoom's published minimums for its top call setting are 3.8 Mbps up and, as a minimum, 3.0 Mbps down, and every High Desert plan lists up to 200 Mbps up.
- No contracts
- Local support
- 4.8 on Google (36 reviews)
- Since 2002
Working from home on a video call. Stock photo: Adobe Stock, not High Desert customers or staff. Photo credits
All-day calls are a real test, so the answer needs two parts: whether the speed is enough, and what else decides if calls stay smooth.
What does Zoom ask for?
Zoom publishes bandwidth figures by call type. For a one-to-one call, 720p HD video needs 1.2 Mbps each way, and 1080p needs 3.8 Mbps up and 3.0 Mbps down. For a group call, 720p lists 2.6 Mbps up and 1.8 Mbps down, and 1080p lists the same 3.8 up and 3.0 down. Microsoft Teams publishes its own figures; check them on its help pages.
Against the plan cards, Bronze lists up to 500 Mbps down and up to 200 Mbps up. Even with several people on calls at once, the numbers fit with room to spare. The guide on how much data video calls use adds up the monthly total.
What else decides whether calls stay smooth?
Wi-Fi quality, the number of other devices busy at the same moment and response time. The company publishes no ping figure; see what ping to expect. A work laptop on an Ethernet cable avoids the weakest link. If calls freeze, the guide on why video calls freeze goes through the causes in order.
Reviewers describe working from home on the service with no problem, but a review is one person's experience, not a promise. The page on internet for working from home covers the setup.
Does an all-day call count toward the limit?
Video uses data in both directions, and a full day of calls adds up over a month. The agreement does not say which direction counts toward the limit, so ask at 775-575-9593. Each plan has a data transfer limit, and use over it is billed at $1 per gigabyte (Section 1). The limit size is not published; email info@hdiss.net to ask, and see data use on a work-from-home day.
Before you rely on the line for a job, send your address through the address check and ask what to do if the line fails during a work day.
Sources
- support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060748 (Zoom bandwidth requirements, read 2026-10-15)
- hdiss.net/services/ (High Desert plan cards, read 2026-10-15)
- hdiss.net/terms-of-use/ (HDISS Service Agreement V 1.12, read 2026-10-15)
Talk to a person
- Call 775-575-9593 775-391-5660 Open 9-5 every day
- Email info@hdiss.net
More on speed and latency
- What ping should I expect on High Desert Internet?
- Why is my speed test lower than my plan?
- Why is my internet slower in the evening?
Related
Local since 2002
Fixed wireless from towers in Northern Nevada. Three plans, no contracts, local support, 4.8 on Google from 36 reviews.
About High DesertOpen 9-5 every day
Can we reach your roof?
Send the address. A person looks at the path from our nearest tower and calls you back: clear, not clear, or we need to look at it from your roof.
- No contracts
- Local support
- 4.8 on Google (36 reviews)
- Since 2002
High Desert Internet Services, PO Box 11353, Reno NV 89510. info@hdiss.net