A router has one job at the front door and another in the house. At the front door it takes the signal from the radio's power supply and shares it. In the house it makes Wi-Fi. This guide lists what to check on the box, what the service agreement says about who supplies what, and what is not published.
Takeaways
- The agreement says the antenna, radio, power supply and injector remain High Desert's property.
- It also says the customer is solely responsible for provisioning, configuration and maintenance of customer premises equipment, including routers.
- Whether High Desert supplies a router is not published; call 775-575-9593.
- Gold is listed at up to 1 Gig down, so the router's Internet port should be gigabit or faster.
Who supplies what?
High Desert's service agreement (V 1.12) lists the antenna, radio, power supply and injector as equipment that remains the company's property, to be repaired or replaced by it if it fails. Section 8 says that unless a service order says otherwise, the customer is solely responsible for provisioning, configuration and maintenance of customer premises equipment, including routers, and that High Desert is not responsible for delays resulting from incompatibility or improper configuration of that equipment.
Whether High Desert provides or rents a router is not published, so this guide does not say. Ask when you call 775-575-9593 any day from 9 to 5, and ask what the installer would set up for you. Our ownership guide covers the outdoor parts.
What should you check on the box?
Start with the Internet port. Your plan is listed as up to 500, up to 800 or up to 1 Gig down, so a router whose Internet (WAN) port is rated at a fast Ethernet service level of 100 Mbps would cap you well below the plan, while a gigabit port is the normal choice. Look at the LAN ports too, for the wired devices you keep near it.
Next, the Wi-Fi standard. The Wi-Fi Alliance describes Wi-Fi 6 as bringing OFDMA, multi-user MIMO, 160 MHz channels and target wake time, and Wi-Fi 7, introduced in 2024, as adding 320 MHz channels and multi-link operation. Wi-Fi 6 is a sensible floor, and our Wi-Fi 6E and 7 guide says when more is worth it.
What about security and updates?
CISA recommends the strongest encryption available, naming WPA3 Personal with AES, and says to upgrade firmware and to disable remote management, WPS and UPnP. Before you buy, look for WPA3, an automatic update option, and a stated period of security updates. The FBI's May 2025 alert on end-of-life routers explains why updates matter, since a maker that stops updating leaves flaws open. See end-of-life routers and the ten-minute checklist.
A cheap router with no update policy can cost more over its life than a better one that is kept current.
One router or several?
For a small house, one router in a central spot is enough. For a large or heavy-walled house, a mesh system or a wired access point helps; see the mesh guide and the wall guide. Avoid putting two routers in a chain without setting one to bridge or access-point mode. Ring's help page warns that having more than one Wi-Fi router can cause connection problems and says to keep one router or ask how to set up bridge mode.
Wired backhaul beats wireless between units whenever you can run a cable.
Setting it up
Plug the cable from the radio's power supply (the injector's LAN side) into the router's Internet port, as the installer shows you. Then use the maker's app or the admin page to set a new admin password, a Wi-Fi name and password, and the update option. Our new router article has the steps, and the support pages for eero, ASUS, TP-Link Archer and others cover specific brands. Do not touch the outdoor radio or its cable; if a light or cable looks wrong, call.
If you are choosing a provider, send your address through the check form. A person looks at the path from the nearest tower and calls you back, and you can ask about the router on that call.
Sources
- hdiss.net/terms-of-use/ (HDISS Service Agreement V 1.12, sections 8 and 10, read 10/15/26)
- wi-fi.org/discover-wi-fi/wi-fi-6 (Wi-Fi Alliance, read 10/15/26)
- cisa.gov/news-events/news/home-network-security (CISA, Home Network Security, read 10/15/26)
- ic3.gov/PSA/2025/PSA250507 (FBI IC3, May 7, 2025, read 10/15/26)
- ring.com/support/articles/uii72/fixing-offline-devices (Ring Help, Using more than one router, read 10/15/26)
